Customer Reviews for Baby Brezza - Formula Pro Mini - White/Black
Customer Rating
1
Don’t waste your money
on March 31, 2025
Posted by: Maliyah
from Dade city fl
It supposed to work with enfamil AR on level 5 but even on level 9 it still isn’t dispensing enough formula consistently. Then the formula after one use starts to build up and go to waste. I have wasted so much money/formula. And then you can’t return it. So much for helping moms.
No, I would not recommend this to a friend.
Response from babybrezza.comBy Baby Brezza Team, April 22, 2025
I’m really sorry to hear that you’ve been having trouble with your FPA Mini, and I completely understand your frustration. The FPA Mini is designed to deliver accurate amounts of formula.
Here are a couple of things you can try: - **Ensure the powder level is above the minimum line**: If it’s too low, the machine may not dispense properly. - **Check that all parts are assembled correctly**, especially the funnel, as any misalignment can cause dispensing issues. - **Clean the machine thoroughly**: Sometimes powder buildup inside the machine can affect performance.
We know that formula waste can be expensive, and we’d love to help make things right for you. Please feel free to reach out to customer support, and they can assist you further.
Also, if you ever have any doubts about the dispensing accuracy, we recommend testing the machine at home by measuring the formula output. This helps ensure the accuracy of your setup.
Let us know if there's anything else we can assist with!
Product is defective and doesn't not work properly. I had this unit for less than 6 months and the machine is already broken displaying an error message
Response from babybrezza.comBy Baby Brezza Team, April 22, 2025
I'm sorry to hear you're experiencing issues with your Formula Pro Mini. If the machine is displaying an error message and isn't working properly, it might be an internal issue.
We recommend the following troubleshooting steps:
1. **Check the parts:** Ensure that everything is properly assembled and that the powder level is above the minimum line. 2. **Reset the machine:** Unplug the unit, wait for about 10 seconds, and then plug it back in to see if that clears the error.
Since your unit is still under warranty, please contact our customer support team with the error message details, and we'll be happy to assist with further troubleshooting or a replacement if necessary.
It's very convenient for mixing your powder and water. However, the set and clean up take a lot of time. When dispensing powder formula gets everywhere the parts inside are very flimsy and easy to break.
Response from babybrezza.comBy Baby Brezza Team, April 22, 2025
Thank you for your feedback! We’re glad you find the FPA Mini convenient for mixing powder and water, but we understand your frustration with the time it takes to set up and clean, as well as the issues with powder spilling and parts feeling flimsy.
If the parts seem to be breaking or if you're still having trouble, please don’t hesitate to reach out, and we can assist with any replacements or troubleshooting steps. We want to make sure you're completely satisfied with your product!