Customer reviews from shop.mattel.com / fisher-price.mattel.com
Fisher-Price - Soothe 'n Snuggle Otter - Brown
Average customer rating
4.2
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
39
4 Stars
11
3 Stars
4
2 Stars
4
1 Star
4
91%of customers recommend this product.
(
51 out of
56)
Customer Reviews for Fisher-Price - Soothe 'n Snuggle Otter - Brown
Customer Rating
2
Not good
on November 30, 2023
Posted by: Cjb5150
from Eatonton ga
When you press its, tummy it doesn’t work you can’t turn it on from its tummy
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel Consumer Services, December 1, 2023
Sorry to hear this! Our Consumer Services team is happy to help! They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
4
Can’t tell what songs are being played
on January 26, 2024
Posted by: Parent123456789
Our son loves the toy. We set it to songs only and turned off the breathing. However it drives us nuts as parents that we don’t know all of the songs! Can someone please tell us what songs are being played? We know twinkle twinkle, Mary had a little lamb and my Bonnie but the other two are completely unknown and stuck in our heads! Hep out a parent! Thanks!
Response from shop.mattel.com / fisher-price.mattel.comBy Consumer Services, Mattel, January 29, 2024
We are so glad your little one loves their Otter! The song list is:
MARY HAD A LITTLE LAMB
TWINKLE TWINKLE LITTLE STAR
BEAUTIFUL DREAMER
MY BONNIE LIES OVER THE OCEAN
AND 6 FISHER-PRICE ORIGINAL COMPOSITIONS
MARY HAD A LITTLE LAMB
TWINKLE TWINKLE LITTLE STAR
BEAUTIFUL DREAMER
MY BONNIE LIES OVER THE OCEAN
AND 6 FISHER-PRICE ORIGINAL COMPOSITIONS
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
I wouldn’t buy
on February 24, 2024
Posted by: Dania444
I liked it in the beginning very cute and snuggling for my baby but after 3 months it doesn’t work and it broke. The button in the stomach is broken and it only plays music for 3 seconds if I’m lucky
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Crap
on June 29, 2024
Posted by: Wolfgirl
from Leppington, NSW
This item was purchased for my baby a month ago. I can’t use it. It stops after one ‘breath’ I have to stay there and continuously press the button. It doesn’t do what it’s supposed to do. It hasn’t worked since I received it. Not happy with this product at all. It’s a waste of money. If I could give this product zero stars I would.
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel Consumer Services, July 1, 2024
We're sorry to hear this! Our Consumer Services team is happy to help. They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Avoid if you dont want sad kids!
on October 14, 2024
Posted by: hambone1983
Worked for about 2 months then most of the functions broke. Didnt even get through the first set of batteries.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel Consumer Services, October 15, 2024
We're sorry to hear this. Please reach out to our Customer Service team for help at 800-432-5437 Mon. - Fri. 9am to 6pm ET. https://service.mattel.com/us/ContactUs.aspx
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
3
on February 23, 2025
Posted by: Cardea
from Zagreb, Croatia
Hi
We loved the product, but after few months it stoped working. No sound or breathing. Where can we make a claim or send it to the service? Thanks
We loved the product, but after few months it stoped working. No sound or breathing. Where can we make a claim or send it to the service? Thanks
I would recommend this to a friend!
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel Consumer Services, February 24, 2025
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com