Customer reviews from shop.mattel.com / fisher-price.mattel.com
Fisher-Price - Soothe 'n Snuggle Otter - Brown
Average customer rating
4.2
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
39
4 Stars
11
3 Stars
4
2 Stars
4
1 Star
4
91%of customers recommend this product.
(
51 out of
56)
Customer Reviews for Fisher-Price - Soothe 'n Snuggle Otter - Brown
Customer Rating
5
ADORABLE LIFELIKE SLOTH~GLOWS/30 TUNES!
on December 20, 2020
Posted by: THATBABY
from Tucson, Arizona
[This review was collected as part of a promotion.] ADORABLE FISHER PRICE NIGHTTIME/NAPTIME LIFELIKE SLOTH~Soft & GLOWS/30 TUNES (real life-like moving stomach) sleeping buddy. He clearly is happy going to bed with his new pal ha. Theres many options this bedtime pal comes with as far as modes & melodies, excited to continue to explore!
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
5
Love this toy
on December 21, 2020
Posted by: Pattymomof4
from Brentwood California
[This review was collected as part of a promotion.] My daughter has problems staying sleep at night and this toy helps her go to sleep with the music and heart beat sounds . And the belly rising helps as well it’s like a stimulating feature to help sleep
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
3
Love it
on December 29, 2020
Posted by: nirabeans
from Aurora CO
[This review was collected as part of a promotion.] That packaging was so cute and it was so easy to get out of the packaging. My grand baby loved that it lite up and played music. The only that i would suggested is that you add a little more stuffing and a turn off switch. But over all we loved it.
I would recommend this to a friend!
Response from shop.mattel.com / fisher-price.mattel.comBy mattel, December 30, 2020
Thank you for your feedback!
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
2
Very Disappointed
on April 17, 2021
Posted by: Disappointed314
from St. Louis, MO
My 5 week old loved this laying next to him- it really did soothe him. BUT it stopped working after using it for 2 weeks! He is a newborn, so I’m pretty sure he didn’t break it while it was laying next to him. It would definitely be 5 stars if it was defective.
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy mattel, April 19, 2021
We're sorry your Soothe 'n Snuggle Otter isn't working! Please reach out to our Customer Service team, and we'll be more than happy to help! Phone support is available at 800-432-5437, Mon.- Fri., 9:00 a.m. - 6:00 p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
2
My son loved it!
on May 6, 2022
Posted by: Booga
from Lockport, NY
I bought this otter for my newborn son and it stopped working after 3 weeks. I had noticed when we first turned the tummy feature on that it made a clicking sound, my newborn didn't mind. I have changed the batteries multiple times because it won't stay on for more than 5 seconds. My son really loved this
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel, Consumer Services, May 9, 2022
Sorry to hear that! Give us a call so we can help at 800.432.5437
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
2
Adorable but did not work properly for long
on December 4, 2022
Posted by: CStone4
This was the first “friend” I got for my baby. I saw it in an ad and needed to have it for him when he arrived. We were so excited about it, but after maybe three uses, the up and down breathing motions stopped. Now, to use the other functions, you have to open the back and not use the button on the otter’s belly. I loved it but am slightly disappointed in it.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel Consumer Services, December 5, 2022
Sorry for any disappointment this has caused. Our Consumer Services team is happy to help! They can be reached by phone at 1-800-432-5437 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
4
Very nice but need some support documents
on January 18, 2023
Posted by: Kylemac
from Waterford mi
Works nicely but the belly has stopped moving. I’ve made sure the correct buttons are pressed- I can hear the motor running but it’s not moving.
I replaced the batteries last week and we had several days without issue. The lights and sound are still working. Wish there were some troubleshooting docs
I would recommend this to a friend!
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel, Consumer Services, January 19, 2023
We’re so sorry to hear this! Please give us a call so we can help you with this at 800-432-5437. We’re available Monday – Friday 9 a.m. – 6 p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
5
Her Best Friend
on February 14, 2023
Posted by: Hap E Dad
from Albany,NY
I bought this when my daughter was 6 months old and she is now 1. We named him Buddy, because he is her best friend! She plays with his ears at night till she falls asleep and won't leave the crib unless she is cuddling him. I highly recommend.
I would recommend this to a friend!
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com