Customer reviews from breville.com
Breville - the Dual Boiler - Brushed Stainless Steel
Average customer rating
4.7
(202 Reviews)
Rating breakdown 202 reviews
5 Stars
170
4 Stars
12
3 Stars
9
2 Stars
4
1 Star
7
90%of customers recommend this product.
(
164 out of
182)
Customer Reviews for Breville - the Dual Boiler - Brushed Stainless Steel
Posted by: Saul
Verified Purchase:Yes
Best affordable machine on the market. I highly recommend this machine paired with the Breville Dose grinder pro. I'm a coffee professional, a manager at a third wave shop and therefore I have the coffee theory training to my advantage, BUT this machine can extract delicious espresso just as good as I can make from the shop. It also has industry size portafilter and basket which is great. Finally, the steam wand is sweeet-- a big step up from Breville's smaller machines: my latte art is great using this machine (it has a whole heating element dedicated to the steam wand so it gives good preasure). Lastly-- take care of the machine-- use good water and maintain.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
afraid to descale
on January 9, 2021
Posted by: Ollie81
A
I actually haven't made espresso yet. A friend gave me this machine used, because I really love my breville coffee maker. I need instructions on how to descale (printed, not a video where i have to remember every step). Now, after reading the reviews i am afraid to descale anyway. The coffee maker wasn't this difficult.
I actually haven't made espresso yet. A friend gave me this machine used, because I really love my breville coffee maker. I need instructions on how to descale (printed, not a video where i have to remember every step). Now, after reading the reviews i am afraid to descale anyway. The coffee maker wasn't this difficult.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, January 11, 2021
We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
5
Great pro grade machine
on September 11, 2022
Posted by: Eduardo
Bought it used, had to repair it. Parts where still available and it was an easy solenoid replacement. Keep in mind that in order for this machine to last a long time you need to maintain it and condition it constantly. Cleaning it after every use and deep cleaning every few cycles helps a lot with durability.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Argus
Verified Purchase:Yes
Buyer beware. This is the third dual boiler 920 machine I have had in a row that is seriously faulty. The first one worked well for several years, although the steam valve leaked chronically. Eventually it stopped going to pressure during a shot. Neither cleaning nor descaling solved the problem. The gauge actually wouldn't even get off the lowest mark. It wasn't a malfunctioning gauge; the amount of water pushed thorough without a basket was far below what was needed. Replaced it with a new 920 only to find that after a month it too stopped attaining pressure! Same problem! Sent it back under warranty and received a brand new one, not a rebuilt unit. Now that one--after only a few weeks--also is not attaining pressure. I have made sure that the unit is not constrained physically so that it isn't overheating. The support team seems unable to provide me with any kind of explanation. I will probably have to spend many thousands on a different brand of machine. Hugely disappointing and very frustrating!
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 8, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Larry
Verified Purchase:Yes
Excellent performance but sounds like an old car engine.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Rex
Verified Purchase:Yes
Steamer boiler is difficult to unclog without extreme maintenance & repair costs.
Breville should engineer a better system that makes problem parts easily accessible & more user friendly.
Breville should engineer a better system that makes problem parts easily accessible & more user friendly.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 30, 2021
Thank you for your review and your feedback. Regular care and maintenance is required to keep your machine working properly. But we'll definitely pass along your feedback to the appropriate people. We are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
2
Too Loud
on August 21, 2021
Posted by: Chanelle
I bought this machine 2months and it a very loud unit
when using the water and the making a shot, if this is a commercial comparison
this machine is loud residential use in a kitchen, I hate using cause of the noise it makes
when using the water and the making a shot, if this is a commercial comparison
this machine is loud residential use in a kitchen, I hate using cause of the noise it makes
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, August 23, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: John
Verified Purchase:Yes
Sent our dual broiler back for refurbishment, got a new model. Hope this one works another 7 years! Since the newer model can be descaled it should last longer.
Written by a customer while visiting breville.com