Customer reviews from breville.com
Breville - the Dual Boiler - Brushed Stainless Steel
Average customer rating
4.7
(202 Reviews)
Rating breakdown 202 reviews
5 Stars
170
4 Stars
12
3 Stars
9
2 Stars
4
1 Star
7
90%of customers recommend this product.
(
164 out of
182)
Customer Reviews for Breville - the Dual Boiler - Brushed Stainless Steel
Customer Rating
5
An incredible machine with a customizable control, and great results
on May 11, 2023
Posted by: Anonymous
Everything I need in an espresso machine, and more!
This machine was an upgrade for me. I’d been using the Duo Temp, which is a great machine, but I finally needed more. After salivating over this machine for over a year, I pulled the plug and ordered my shiny new Breville Dual Boiler along with a Smart Grinder Pro. I’m not a fan of machines with the bean grinder built in, I want more control over the grind, and like having a separate machine for that specific action. I also love the option to explore any grinder I choose to use with my wonderful Dual Boiler machine. At this point, I’m using the Breville Smart Grinder Pro, I love the results thus far, but I will eventually move to something a little nicer.
The Dual Boiler is everything I could have asked for in a wish list, it does it all. This machine was very well thought out. Naturally, the first big win is a dual boiler, giving me the ability to froth milk while making my espresso shots. While this may seem simple, it saves a lot of time. I oftentimes find myself making 4-5 drinks for my daughter’s friends. With the ability to steam milk and make shots at the same time, I’m serving drinks as fast as any barista could. Also, I love that my milk steaming is now controlled with the wand on the right side of the machine, it feels very nice, and yields great results.
The milk steams twice as fast as my old machine, its amazing! This is also major, since its speeds up the process when making multiple drinks. I love that I can add water from the front of the machine, I also love the hot water dispenser, my old machine had this, but the water came from the milk steam wand, and it was not as fast or effective. The Dual Boiler has a hot water dial on the left side of the machine, and it works great and fast. The water dispenser is also larger, so you need not add water as often. Speaking or larger, I must mention the drip tray is much larger than what I’m used to, so you don’t need to dump water after every couple drinks. This also works well when flush my filters since I have more room in the drop tray.
There a preset button for one or two shots, but you can use the manual feature which is what I use. I have not yet gotten into the advanced settings since I’ve had the machine for only a couple weeks, but I can honestly say this is the most fun I’ve ever had with coffee. I am creating incredible tasting beverages with ease in my home with this machine. I believe that to produce great results, you must have great tools, this machine is everything I could wish for. Bravo Breville.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Great machine and great company
on July 30, 2023
Posted by: Mark
This is a truly excellent machine. Every aspect can be modified, from temperature, pre- and extraction times. It's a relatively fast process from turning on to reaching 200F, and coffee and milk can be prepared in parallel, which is super-convenient. Pressure is reliable and, once a grind level and dose has been determined for a specific bean and roast date, extraction will sit at 9bar every single time.
Importantly - my machine sprung a minor internal steam leak while under warranty, which I think is very rare. Continued to work excellently, but I could hear the steam and was concerned it would eventually get worse. Breville had me ship the machine back to them, sending packing materials next day ahead, and very efficiently returned the machine about a week later in perfect working order. Very, very good customer service.
Importantly - my machine sprung a minor internal steam leak while under warranty, which I think is very rare. Continued to work excellently, but I could hear the steam and was concerned it would eventually get worse. Breville had me ship the machine back to them, sending packing materials next day ahead, and very efficiently returned the machine about a week later in perfect working order. Very, very good customer service.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Jane
Verified Purchase:Yes
We are power users and love this machine
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Jean
Verified Purchase:Yes
I have problem with my coffee machine and they send a new coffee machine!!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: RodS
Verified Purchase:Yes
We have 8 latte drinkers at home, who pull 10-20 shots a day. This workhorse puts out consistent high quality shots with no downtime between, and allows for steaming while making espresso.
This is our second machine (upgraded from a smaller breville).
Excellent service as well, when we’ve had a problem.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: todspresso
Verified Purchase:Yes
Easy to use machine that produces great shots. My coffee game has changed. It's so nice not to have to get in the car and get a mediocre espresso. The Dual Boiler handles everything live a champ. It's design is genius and well thought out.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Andre
Verified Purchase:Yes
Best expresso machine I have ever had but it leaks every once in a while. Other than that its awesome
Written by a customer while visiting breville.com
Posted by: Neal
Verified Purchase:Yes
We had a dual boiler machine for 10 years so when it came time to replace it, made sense to get another one. this unit has been reliable sturdy and consistant. This machine lets you fine tune the variables that go into making the perfect shot of espresso
I would recommend this to a friend!
Written by a customer while visiting breville.com