Customer Reviews for Breville - the Dual Boiler - Brushed Stainless Steel
Customer Rating
2
Good coffee but leaking
on June 18, 2022
Posted by: Didié
Makes good coffee but it’s leaking and staining my counter.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 21, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Customer Rating
5
Best pump espresso I have owned.
on July 2, 2022
Posted by: Randy
This is the second Breville Dual boiler I’ve bought. The first was excellent for quite a few years, but was finally undone by the lack of a descaling option. However, when it finally departed for appliance heaven, the Breville team offered me a very affordable upgrade to the newer version which includes home descaling options. I also purchased the Smart Grinder, which works hand in glove with the dual boiler. Prior to my first Breville experience, I’d owned several of the Baby Gaggias. While quite good in their own right, that entry model was no match for this terrific Breville. Great shots and Capps every time.
This purchase is for a replacement for the previous version of the same unit. There are a few changes from my prior version. I had my older unit for 10 years and really loved it. The temp control, dual boiler, and large capacity tank are great pluses.
I received this machine on 7/8/22 and am very happy with it. I have pulled four espresso shots per day, total of 56 shots, and only one was a sink shot. I have been using espresso machines for over 30 years and the BDB is, by far, the best I've ever had.
I have had mine for almost 2 years, with daily usage, 4+ shots a day. Works like a champ, love the company and how they respond. Had some issue with it and Breville immediately stepped in and shipped a replacement unit! Highly recommended
We love this machine, between a vacation home and wedding gifts for kids, we have purchased several and rarely have had an issue. When we have, the company is responsive, and you actually speak to a competent individual you can understand. They stand behind their products 100%