Customer reviews from breville.com
Breville - the Dual Boiler - Brushed Stainless Steel
Average customer rating
4.7
(202 Reviews)
Rating breakdown 202 reviews
5 Stars
170
4 Stars
12
3 Stars
9
2 Stars
4
1 Star
7
90%of customers recommend this product.
(
164 out of
182)
Customer Reviews for Breville - the Dual Boiler - Brushed Stainless Steel
Posted by: M. Diamond
Verified Purchase:Yes
I absolutely love this machine. My mommy comes over every Sunday just to get a mocha.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Can't love it enough. Highly recommend taking the breville barista master class!!!!
on December 14, 2020
Posted by: Christina M
Verified Purchase:Yes
Most amazing machine
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Marilyn
Verified Purchase:Yes
I love this model. It’s big and heavy so the retractable wheels in the base makes it easy to roll it out and spin it around for a filter change. Adjustable features allow me to make my espresso just how I like it. the steam wand makes good micro foam mIilk, too.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Descaling Issues
on December 28, 2023
Posted by: David R
There’s a chance this Dual Boiler can blow a thermal fuse (or worse, the heating element) in the steam boiler when descaling. This causes the dreaded “three beeps” (just Google it for endless stories and info). Descaling is a normal process designed to clean the machine from scale built up over time.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, December 29, 2023
We're sorry to hear of your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
1
(+) Capabilities, User Friendly. (-): Short Circuit, Leaky Valves; 2.5 yr. lifespan, waste of money
on December 11, 2024
Posted by: Jeff
Prior to purchasing the Dual Boiler, I had an excellent experience with the Breville Barista Express BES870XL. It functioned flawlessly and delivered consistent espresso shots. The Dual Boiler appears to be an inferior product build despite its amazing capabilities. A quick internet search yields a multitude of users who have experienced the same issues: a leaky steam wand valve, O-ring issues, and electrical short circuits which activate the home's circuit breakers & cause GCFI interruption.
Within 4 months of the Dual Boiler's first usage, the steam wand began hissing, and a significant amount of water began leaking onto the countertop. Today (2 years and some months later), I experienced multiple GCFI outlet failures and a tripped breaker switch at my electrical panel. As I began researching the issue, I found several users who have experienced the same issue. It seems that leaking gaskets, o-rings, and perhaps other parts lie at the problem's root. The issues subsequently cause short circuit issues.
I would not recommend this product for purchase. Breville's policy does not include a replacement or free repairs past the warranty period. I get it! However, the volume of leaky steam wand & electrical short circuit reports should be grounds for an exception. It seems that systematic production issues, parts defects, design flaws, or a combination thereof, have wrecked a machine with amazing capabilities.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, December 12, 2024
Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Scott R
Verified Purchase:Yes
I love this espresso machine. It has all the features that make it easy to make a great espresso drink, and the dual boiler makes switching from brew mode to steam mode instantaneous...No waiting for anything to heat up! I have had this machine for 6 years and durability has been a bit of an issue (i have had a couple of internal leaks), but Breville's support has been excellent and I would definitely buy this product again.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Justin
Verified Purchase:Yes
Hands down the best purchase I made for my wife and I. We both enjoy the world of coffee, and this is a MUST to have! The double boiler is worth every penny! It takes some time to learn, but once you're dialed in, it's a coffee experience like none other! We also purchased the Smart Grinder to pair with it.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Reximus
Verified Purchase:Yes
Like having my cappuccino from a coffee house. Quiet operation and it takes less time to make a coffee than my BES840XL which I have used for 3 years without any problems.
I would recommend this to a friend!
Written by a customer while visiting breville.com