Great coffee machine. Incredibly easy to use, tons of customizability, and backed up by a company with amazing customer service. I've had Breville Espresso Machines since 2014 and have been incredibly happy with them from day one.
You recommend a brew pressure of 9 bars. No wonder your seals failed.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, August 23, 2021
We're sorry to hear of your experience with the appliance. We do see you were able to contact a representative, and that they were able to assist you. Thank you for allowing us to rectify the situation for you. Please reach out if other issues or questions arise. We'll be happy to help.
My second dual boiler. Love it. Tried other counter top espresso machines, none are as quick to warm nor produce the consistent results of the DB. Customer service has been great!
The 920 xl is a wonderful machine! I can create perfect micro foam with it making beautiful latte art. Thank you to Breville for being such an incredible company. Always helping when it needs serviced. I have zero complaints!
Great machine, excellent customer service and warranty support. Dual boiler in a machine in this price range is rare (this may be the only machine on this category).
I have been a Breville consumer for over a decade. I currently own a Dual Boiler espresso home machine, a Bambino espresso RV machine, Smart Grinder, Breville Keurig coffee maker, and Smart Oven. The latest iteration of the DB is the best yet, retaining the classic good looks, programmability, and consistency with improved steaming ability. I am impressed.