Customer reviews from Nespresso USA
Breville - the Creatista Pro - Brushed Stainless Steel
Average customer rating
4.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
97
4 Stars
7
3 Stars
6
2 Stars
2
1 Star
7
87%of customers recommend this product.
(
80 out of
92)
Customer Reviews for Breville - the Creatista Pro - Brushed Stainless Steel
Customer Rating
3
Disappointing
on October 30, 2022
Posted by: MLE64
from Alexandria VA
I bought this machine about a month ago to replace a Creatista Plus after watching many videos about it's operation. One of the biggest selling points for me was the machine's ability to brew coffee and froth milk at the same time.
Beware and watch for the fine print that I missed. The processes are simultaneous only in countries with 220 volt electrical supply, which is not the case in the US. Nespresso needs to do a better job of relaying this information.
Response from Nespresso USABy Antonia R., Customer Service, November 1, 2022
We appreciate your feedback, Dana, and your loyalty as a valued customer since 2011. Thank you for your review. The Creatista Pro guides you through your coffee preparation, based on your recipe, will brew the coffee or milk first. If you'd like technical assistance or provide additional feedback, please call directly 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Options, options, options
on October 15, 2020
Posted by: Starryskiesglow
from Queens, Ny
[This review was collected as part of a promotion.] I love that the Breville Nespresso creatista pro gives you endless options. You can make a cafe latte, ristretto, espresso, lungo, americano, flat white, cappuccino, or macchiato. If that's not enough, you can dispense piping hot water by pressing the button on the top right-hand side to make yourself tea, or scroll down to the "milk only" option and whip up some steamed milk for a matcha latte. From the touchscreen, you can even customize the temperature of your milk, or drink individually. There's also options to select the amount of froth, and how many ounces of espresso you'd like the machine to dispense.
Some other helpful tidbits: The milk steaming wand is self-cleaning, and will squirt out water into the drip tray (clean and dump the tray as needed).
The machine releases the used capsules into a storage drawer, until you're ready to dispose of them.
If the top of the machine won't close, make sure the capsule is pushed in fully, using your index finger. The machine will not close, or dispense, until it is.
Also, If you set your water hardness, the machine will tell you how often to descale it, to ensure that you get the best tasting beverage.
This is a wonderful machine, and it doesn't take up a lot of counter space.
Some other helpful tidbits: The milk steaming wand is self-cleaning, and will squirt out water into the drip tray (clean and dump the tray as needed).
The machine releases the used capsules into a storage drawer, until you're ready to dispose of them.
If the top of the machine won't close, make sure the capsule is pushed in fully, using your index finger. The machine will not close, or dispense, until it is.
Also, If you set your water hardness, the machine will tell you how often to descale it, to ensure that you get the best tasting beverage.
This is a wonderful machine, and it doesn't take up a lot of counter space.
Pros: Wide assortment of capsules to choose from, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Overall great, overpriced, but it broke.
on June 8, 2022
Posted by: Libra
from Ohio
I like this machine and use it every day. However, after about 1.5 years it just started leaking a lot of water all over the counter every time we made a cup of coffee. It was still under warranty but I have to now ship the entire machine back for repairs and the process could take a couple of weeks, more or less (I am told). I close friend has the same machine and her steam wand stopped working after about 6 months as well. So I am questioning the quality of these machines.
Response from Nespresso USABy Allison T., Customer Service, June 9, 2022
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your Creatista Pro machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Almost Perfect
on July 19, 2022
Posted by: CoffeeLover
from Los Angeles
I reviewed most of the reviewers here and I agree with all. Well, it is advertised that the machine will make coffee (espresso) and froth milk simultaneously and there is even a video on this here on Nespresso site; however, it is not the case. Although it has two heating elements, it doesn’t do those two function simultaneously and from other websites I read, it has something to do with the Voltage. Just something t o keep in mind. Other than that, it is a great espresso/milk coffee maker.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
looks impressive, tasty coffee drinks
on October 26, 2020
Posted by: nespresso61
from Austin, TX
[This review was collected as part of a promotion.] I've owned and used Keurig machines and a much smaller Nespresso machine prior to this, and neither can hold a candle to the Creatista Pro. Makes sense—the Pro certainly cost way more than any other "capsule" coffee maker I've ever used. I found that with Nespresso-made capsules, the coffee was surprisingly quite tasty, even black (as an Americano), especially compared to other brands, so after a few experiments, I stuck with Nespresso capsules. The milk frother works well, but the guide doesn't help much with determine the proper amount of milk to use, so I ended up having to experiment a bit with that. The touchscreen seems a bit superfluous at first, but I found it to be super helpful with the maintenance and daily cleaning tasks. It also made me more confident to ask others to clean the machine as it walks through everything step-by-step (rather than asking them to read a manual).
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, High Quality Machine, Comes with a milk frother, Appealing Design
Cons: Too Expensive, Too Noisy
Written by a customer while visiting Nespresso USA
Customer Rating
1
absolute trash
on May 9, 2025
Posted by: trash machine
from kissimmee, florida
I bought this machine two months ago, and honestly, it’s been a big pain. I have to descale it constantly. this machine thinks I have nothing better to do with my life. sometimes I descale it once, follow all the instructions, and it STILL tells me to descale it again. What more do you want from me?? im a caffeine-dependent adult and cannot start my day until i’ve had atleast 4 cups.
yes, it makes excellent coffee but its not worth the hassle. Descaling takes about 15 minutes. which to a coffee-deprived mom feels like a century. Every morning I wake up with dreams of sipping a warm cup of coffee with my, sweet French vanilla creamer. But instead of that vision, I walk over to my very expensive machine and i see the “descale” message like it’s some kind of betrayal.
I am a busy woman. I have things to do, places to be, and people to ignore until I’ve had my caffeine. If I don’t get my coffee, I get in a very bad mood and want to fight everyone (just kidding… mostly). Coffee is life. Without it, I don’t feel like a functioning human being.
Like I said earlier, the coffee is great, but to me, it’s not worth the hassle. Next time I have to descale it, I am going to throw it in the trash because that’s exactly what this machine is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, May 10, 2025
Thank you for your review. We are sorry to learn the Creatista Pro machine doesn’t meet your expectations. Your machine comes with a two-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts are available 24 hours a day, 7 days a week for your convenience. Please do not hesitate to contact us for further assistance. We’re confident we can provide you with the best possible solution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beautiful machine. Defective product
on July 29, 2024
Posted by: HowieA718
from New York City
I had two of these machines over a five month period. Both needed descaling - a long, laborious project - every several days after the second month. I’m done.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 30, 2024
Thank you for your review. We’re dismayed to learn that your Creatista Pro isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Creatista Pro, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money!
on July 23, 2024
Posted by: Mindy
from Texas
I regret buying this machine so much. I have not even had it a year, use filtered water in it and only make one cup per day yet it wants me to descale it often (probably because Nespresso wants to keep selling descaling kits). Same with the steaming wand, and cleaning makes such a mess. I’ve had to descale it three times already.
I miss my old simple nespresso machine which I had for many years and a separate milk frother. Sometimes simple is just better. Unfortunately I wasted my money on this overpriced machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 24, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA