Customer reviews from Nespresso USA
Breville - the Creatista Pro - Brushed Stainless Steel
Average customer rating
4.6
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
85
4 Stars
6
3 Stars
5
2 Stars
2
1 Star
4
91%of customers recommend this product.
(
77 out of
85)
Customer Reviews for Breville - the Creatista Pro - Brushed Stainless Steel
Customer Rating
5
looks impressive, tasty coffee drinks
on October 26, 2020
Posted by: nespresso61
from Austin, TX
[This review was collected as part of a promotion.] I've owned and used Keurig machines and a much smaller Nespresso machine prior to this, and neither can hold a candle to the Creatista Pro. Makes sense—the Pro certainly cost way more than any other "capsule" coffee maker I've ever used. I found that with Nespresso-made capsules, the coffee was surprisingly quite tasty, even black (as an Americano), especially compared to other brands, so after a few experiments, I stuck with Nespresso capsules. The milk frother works well, but the guide doesn't help much with determine the proper amount of milk to use, so I ended up having to experiment a bit with that. The touchscreen seems a bit superfluous at first, but I found it to be super helpful with the maintenance and daily cleaning tasks. It also made me more confident to ask others to clean the machine as it walks through everything step-by-step (rather than asking them to read a manual).
Pros: Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, High Quality Machine, Comes with a milk frother, Appealing Design
Cons: Too Expensive, Too Noisy
Written by a customer while visiting Nespresso USA
Customer Rating
1
Beautiful machine. Defective product
on July 29, 2024
Posted by: HowieA718
from New York City
I had two of these machines over a five month period. Both needed descaling - a long, laborious project - every several days after the second month. I’m done.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, July 30, 2024
Thank you for your review. We’re dismayed to learn that your Creatista Pro isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Creatista Pro, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Bye bye coffee shop!
on October 26, 2020
Posted by: terriw91
from MN
[This review was collected as part of a promotion.] I am already saving so much money by not visiting the coffee shop 5 times a week! This fits so well on our desk at work and it is easy and convenient to use. It makes delicious espresso and we're able to recreate some of our favorite coffee shop drinks without leaving work to spending 10 minutes in the drive thru. Cleaning the machine after use is very simple. It is very high quality and the on screen instructions to create your drinks make it almost foolproof! I love my new Creatisa Pro!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Waste of money!
on July 23, 2024
Posted by: Mindy
from Texas
I regret buying this machine so much. I have not even had it a year, use filtered water in it and only make one cup per day yet it wants me to descale it often (probably because Nespresso wants to keep selling descaling kits). Same with the steaming wand, and cleaning makes such a mess. I’ve had to descale it three times already.
I miss my old simple nespresso machine which I had for many years and a separate milk frother. Sometimes simple is just better. Unfortunately I wasted my money on this overpriced machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, July 24, 2024
Thank you for your review. If you ever need assistance with a Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Just ok
on December 7, 2023
Posted by: Nika
from New York, NY
[This review was collected as part of a promotion.] The machine is ok. A little pricy for what it is. Unfortunately the milk frother doesn’t work well, I have to firmly hold and push down the milk jug (rather than just push a button and let the machine take care of the rest, as advertised) - otherwise the machine shuts off completely without warning or foaming the milk. This also means I can’t really make coffee and steam the milk at the same time (as advertised). After a bit of research online, seems like it’s a common issue. Also, the pre set coffee options make very little coffee (even if I try to adjust), so that feature is also not ideal.
Otherwise this is just a regular Nespresso machine.
Otherwise this is just a regular Nespresso machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., December 8, 2023
Thank you for your review, Nika. We're certainly disappointed to hear this, and we hope you know that we're always here to help. These issues sound like they could easily be remedied with some comprehensive troubleshooting. Please give us a call at 800-562-1465 to speak with a machine expert. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Not worth it
on May 16, 2022
Posted by: Anna
from Seattle
Not worth it
This machine doesn't froth milk properly and we've tried different brands and types. It just doesn't cut it. The only thing we've got at the end is the look of the machine, not how it makes coffee. Our old Inissia were just as good if not better at making espressos. If we'll discover a magic setting for the frothing I'll update the review but for now we're disappointed with this machine.
This machine doesn't froth milk properly and we've tried different brands and types. It just doesn't cut it. The only thing we've got at the end is the look of the machine, not how it makes coffee. Our old Inissia were just as good if not better at making espressos. If we'll discover a magic setting for the frothing I'll update the review but for now we're disappointed with this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Best of the line machine
on May 1, 2022
Posted by: eckerd
from NJ
I purchased Creatista Pro for the most possible options and for on screen instructions to prepare milk based beverages. I appreciate the on screen cleaning instructions. This is an investment machine that provides the best Nespresso experience today.
Written by a customer while visiting Nespresso USA
Customer Rating
1
The worst expensive machine in the world!
on May 19, 2022
Posted by: Hector
The Creatista Pro machine is a machine with manufacturing defects. When you go to heat the milk for your coffee, the machine turns off by itself. It is a manufacturing defect, DO NOT BUY THIS MACHINE IT DOESN'T WORK!
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, May 20, 2022
Thanks for your review, Hector. We’re dismayed to learn of the issues you’ve experienced with your Creatista Pro machine. We’re pleased to see you were assisted by one of our machine experts, when you called our toll-free number 800-562-1465. Your replacement Creatista Plus machine will have the remainder of your two year warranty and a lifetime of troubleshooting when you call our toll-free number. We’re available 24 hours a day and 7 days a week for your convenience, should you need assistance with your new machine. Enjoy creating delicious coffee beverages with your Creatista Plus machine.
Written by a customer while visiting Nespresso USA