Customer reviews from Nespresso USA
Breville - the Creatista Pro - Brushed Stainless Steel
Average customer rating
4.6
(102 Reviews)
Rating breakdown 102 reviews
5 Stars
85
4 Stars
6
3 Stars
5
2 Stars
2
1 Star
4
91%of customers recommend this product.
(
77 out of
85)
Customer Reviews for Breville - the Creatista Pro - Brushed Stainless Steel
Customer Rating
5
Must for coffee lovers
on October 17, 2020
Posted by: Prady
from Chicago
[This review was collected as part of a promotion.] Nespresso Creatista Pro is a must for coffee lovers. It looks very stylish. Touch pad for selecting coffee brewing type, selecting temperature , frother for milk is awesome. I can customize my coffee and save the customization for next time which is very helpful. It also has a hot water feature which helps in adding more water to my americano coffee. Milk frothing begins immediately after coffee brewing so coffee doesn't get cold. The used coffee capsules holder is easy to see. The cleaning of the frothing wand as well as the base is very easy. The variety of nespresso coffee pods is absolutely amazing, I already ordered more nespresso capsulesfrom nespresso. Being working from home it absolutely must have to get the best coffee at home.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Happy with our purchase 1 1/2 years later
on August 22, 2024
Posted by: Chris24
from Kentucky
I purchased my machine a year and half ago and love the ease of use. I actually got online to purchase another one for my adult daughter who has also grown to love with the machine as a gift. I was reading the reviews while trying to figure out which model I bought in order to find the same for her and saw the negative reviews about the descaling process. Just wanted to add a note that you can test your water with a PH strip to see how hard your water actually is and change the frequency of how much you are asked to descale from the factory setting to the one actually needed on your machine accordingly. We did this with ours and have had no issues. I think the process of doing so just took a few minutes and the manual explained how to change the descale reminder setting well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love it
on August 4, 2024
Posted by: Jimbo
from West Linn, Oregon
This has been a workhorse, getting used twice a day for 18 months. Have only had to clean it a few times and descale it once. Makes perfect lattes. I love having a huge variety of coffees to choose from.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Lifer
on September 6, 2024
Posted by: Sedona Steph
from Sedona, Arizona
By far the best coffee .. Been enjoying Nespresso for over 10 years.
This machine is the best, I use it daily but I have a small verturo pod machine,cuz I love the coffee.
This machine is the best, I use it daily but I have a small verturo pod machine,cuz I love the coffee.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee - easy to use!
on March 28, 2024
Posted by: Minatoku
from Hawaii
[This review was collected as part of a promotion.] Very pleased. Seemed a little overpowering at first with all the options, but using it is very easy and makes spectacular coffee. Got it just before family gathered at our house for a reunion. 10 people making multiple cups each day and everything went extremely smoothly. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
on January 19, 2025
Posted by: Samara
from California
I don't think I get enough of the crema from the pods. I thought maybe it was the selection i was buying, But buy now, I have purchased mostly all flavors and seems that it's an overall extraction of the machine. I aslo agree with everyone else who mentions the descaling issue. It's a process that happens more often than it should.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 21, 2025
Thank you for your honest review, Samara. We’re disappointed to learn your Creatista Pro is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 at your earliest opportunity, so we may assist with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Latte love!
on September 21, 2020
Posted by: Mamaneedscoffee
from Austin, TX
[This review was collected as part of a promotion.] I am so pleased with the Creatista Pro! Now I can have lattes anytime I want and how I want it. The step by step instructions make it easy to make the perfect cup!
I really like the digital display. There are so many different options but it’s not overwhelming or difficult to use.
The espresso is a nice hot temperature and the milk also is able to retain enough heat for a hot cappuccino. My last espresso machine would often end with warm coffee. I like it to start hot. The wand definitely strand the milk well and the froth can be adjusted to my liking.
Most important factor is the taste is good. The creatista pro also came with a start set of a variety of pods. I’m still trying to pick my favorite. I do appreciate that the espresso doesn’t taste too bitter or burnt. It is smooth and full of flavor.
The only con is that it does not come with the water testing strips as recommended in the set up or the glass espresso cup. A significant amount of the machine is plastic. The wand and spout are metal but the tray and large amounts of the machine are plastic.
Overall, it’s a beautiful espresso machine and I am very pleased. I would definitely recommend!
I really like the digital display. There are so many different options but it’s not overwhelming or difficult to use.
The espresso is a nice hot temperature and the milk also is able to retain enough heat for a hot cappuccino. My last espresso machine would often end with warm coffee. I like it to start hot. The wand definitely strand the milk well and the froth can be adjusted to my liking.
Most important factor is the taste is good. The creatista pro also came with a start set of a variety of pods. I’m still trying to pick my favorite. I do appreciate that the espresso doesn’t taste too bitter or burnt. It is smooth and full of flavor.
The only con is that it does not come with the water testing strips as recommended in the set up or the glass espresso cup. A significant amount of the machine is plastic. The wand and spout are metal but the tray and large amounts of the machine are plastic.
Overall, it’s a beautiful espresso machine and I am very pleased. I would definitely recommend!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Does not make enough coffee in a cup
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Incredible Flavors & Easy to use
on October 1, 2020
Posted by: AaronF
from costa mesa, ca
[This review was collected as part of a promotion.] We are in love with this machine! Prior to this we were using the Competitor’s. Single Serve Coffee, Latte & Cappuccino maker. We thought we loved it...until we met the Nespresso Creatista Pro. Game over!
***FLAVOR*** The flavor of Nespresso coffee for lattes beats the competition by a landslide! It's not even close. We especially like the Caramelito and Nicaragua flavors.
***EASE OF USE*** Initially my wife was intimidated by the many options on the Nespresso- beverage choice, coffee volume, milk temp, etc., but the machine is user friendly and she learned quickly and easily. We saved our personalized drinks (under our names, how cool is that?!), so we press one button to make our favorite lattes every morning. Plus it's pretty cool that we can change it up and also offer guests the option to personalize their drinks as well.
***SANITATION*** We hesitated at first with this machine, as we were concerned with wand sanitation. My wife is a prior barista and says that cleaning a wand *properly* can be a chore, because you need big thick washcloths on hand to catch the hot water/steam for internal cleaning and to wipe down the exterior of the hot wand without burning your hand. This is one of the reasons we thought we'd like the The Competitor better, because the milk frother doesn't have a wand (BTW, we were wrong). We were thrilled to learn that this machine has a self-cleaning feature built in for the interior of the wand! After every use the machine runs a self-cleaning cycle, spraying hot water into the drip pan. The exterior of the wand is also easier to clean that most machines, because the wand doesn't get hot (magic). You can simply use a thin kitchen towel, paper towel, or napkin to quickly wipe off the milk. Finally, the machine monitors automatically when the wand needs an extra cleaning and provides the tool to do so. I'm telling you, my wife was so grumpy about this when she saw there was a tool involved- she assumed it would be a lot of work and did NOT want another chore for us to do around the house- BUT, when we did the manual cleaning for the first time we realized this is SO EASY. The manual says it takes 10 minutes, but I'd say this is a conservative estimate. This is not a big deal, and not a big chore, it's so so easy. Generally speaking, you can rest assured that this machine is clean and sanitary because of the amazing cleaning features.
***FOAM*** Before I review the foam, I should disclose that we use milk alternatives, not dairy milk. I think the experience is probably very different for cow's milk, so I recommend you check out other reviews on this subject if you're not in the non-dairy camp. That said, the only area where this machine is not 100% perfect is the foam. It's not as smooth a microfoam as created by the The Competitor’s Single Serve with the built in foam whipping mechanism. At first we were using a 50/50 Almond/Coconut milk blend and the foam bubbles were huge. We switched to solely Coconut milk and it's improved, but still not the silky microfoam we love. However this is Breville, and they know what they're doing, so we are optimistic. Even with the The Competitor, we found that different brands of the same type of milk foamed up differently...so we're going to experiment with other brands of almond/coconut and we're also going to try Oatmilk next!!
***OVERALL*** If you are a true coffee lover, this machine is well worth the investment. It's top of the line, and makes spectacular coffee. The customization and cleaning features are next-level. LOVE IT!
Pros: Convenient, Wide assortment of capsules to choose from, Other, Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Appealing Design
Cons: Other
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA