Customer reviews from Nespresso USA
Breville - the Creatista Pro - Brushed Stainless Steel
Average customer rating
4.5
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
107
4 Stars
9
3 Stars
7
2 Stars
3
1 Star
10
84%of customers recommend this product.
(
87 out of
104)
Customer Reviews for Breville - the Creatista Pro - Brushed Stainless Steel
Customer Rating
5
Excellence!
on June 3, 2025
Posted by: M
from New York, NY
Outstanding machine, a sheer delight. Simple flawless operation.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
absolute trash
on May 9, 2025
Posted by: trash machine
from kissimmee, florida
I bought this machine two months ago, and honestly, it’s been a big pain. I have to descale it constantly. this machine thinks I have nothing better to do with my life. sometimes I descale it once, follow all the instructions, and it STILL tells me to descale it again. What more do you want from me?? im a caffeine-dependent adult and cannot start my day until i’ve had atleast 4 cups.
yes, it makes excellent coffee but its not worth the hassle. Descaling takes about 15 minutes. which to a coffee-deprived mom feels like a century. Every morning I wake up with dreams of sipping a warm cup of coffee with my, sweet French vanilla creamer. But instead of that vision, I walk over to my very expensive machine and i see the “descale” message like it’s some kind of betrayal.
I am a busy woman. I have things to do, places to be, and people to ignore until I’ve had my caffeine. If I don’t get my coffee, I get in a very bad mood and want to fight everyone (just kidding… mostly). Coffee is life. Without it, I don’t feel like a functioning human being.
Like I said earlier, the coffee is great, but to me, it’s not worth the hassle. Next time I have to descale it, I am going to throw it in the trash because that’s exactly what this machine is.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, May 10, 2025
Thank you for your review. We are sorry to learn the Creatista Pro machine doesn’t meet your expectations. Your machine comes with a two-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair & replacement options via our Assistance Service Program. Our Machine Experts are available 24 hours a day, 7 days a week for your convenience. Please do not hesitate to contact us for further assistance. We’re confident we can provide you with the best possible solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Makes GREAT mochas!
on February 16, 2025
Posted by: Di
from Oregon
We purchased this machine six months ago and LOVE it! We make mochas every morning and love the ease and taste of my mochas.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
on January 19, 2025
Posted by: Samara
from California
I don't think I get enough of the crema from the pods. I thought maybe it was the selection i was buying, But buy now, I have purchased mostly all flavors and seems that it's an overall extraction of the machine. I aslo agree with everyone else who mentions the descaling issue. It's a process that happens more often than it should.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 21, 2025
Thank you for your honest review, Samara. We’re disappointed to learn your Creatista Pro is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 at your earliest opportunity, so we may assist with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
So easy!! Worth the $$
on January 9, 2025
Posted by: egb0606
from North Carolina
Just bought this machine and upgraded from the Breville Bambino and the grinder. Saves so much counter space, time, and frustration. I’m not worrying about having to dial in beans and only using that one bean, I’m able to use any pod to get all different flavors so easily. Not to mention, the easiest and simplest set up process of any espresso machine I’ve owned. As someone who was a barista for so long, it just makes life easy and makes such a good cup of coffee. 10/10 recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Happy to have made the Nespresso upgrade
on December 26, 2024
Posted by: Billy1960
from Orlando, FL
I just switched over from my Nespresso Maestro (oldie but goodie-still will NOT depart with it) to the Nepsresso Creatista Pro. It is very sleek looking, easy to use and quieter than the Maestro. The set up process was easy (after reading the directions in the manual) and painless. I was surprised how much hotter my flat white coffee was in this machine compared to what I was used to. Needless to say I'm very pleased with my new Creatista Pro. (Although the "automatic steam purge" after the milk frothing was a little unnerving for the first time.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Set up process _ need to do better
on December 19, 2024
Posted by: JCarley
I just received my machine which I was super excited about. The ser up process was a nightmare. Prepare yourself to spend at least 30 minutes, have lots of water handy and towels, you will need it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, December 20, 2024
Thank you for your review, Jackie. We're here to guide you 24/7 at 800.562.1465, so please call if you need additional assistance. We appreciate your loyalty as a valued Nespresso customer since 2019 and remain at your service.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great tasting cappuccinos and fun to make!
on December 4, 2024
Posted by: Mkealex
from Milwaukee, WI
[This review was collected as part of a promotion.] This is an all around awesome piece and I’m glad I made the upgrade. The milk frother wand is perfect every time and it allows the presentation to be top notch. Somehow the coffee seems to taste better too.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA