Customer reviews from Nespresso USA
Breville - the Creatista Pro - Brushed Stainless Steel
Average customer rating
4.6
(119 Reviews)
Rating breakdown 119 reviews
5 Stars
97
4 Stars
7
3 Stars
6
2 Stars
2
1 Star
7
87%of customers recommend this product.
(
80 out of
92)
Customer Reviews for Breville - the Creatista Pro - Brushed Stainless Steel
Customer Rating
5
I love my creatista pro
on October 18, 2022
Posted by: Lorraine
from San Diego
I love my machine never had a issue with it this is the best machine I ever purchased and I have bought lots of different coffee machines before and I’ll never go back to any other machine or coffee again.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent features
on December 4, 2022
Posted by: Jose
from Jacksonville
[This review was collected as part of a promotion.] I bought my Creatista Pro last month and I’m glad I did,
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on December 7, 2022
Posted by: Angie
from Los Angeles, CA
[This review was collected as part of a promotion.] This machine is amazing and life changing. were were so happy to upgrade from our basic machine. My husband loves making caramel macchiatos and i love my traditional flat whites and lattes. Buy this coffee maker. You will no regret it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 machines in 2 years and they both broke
on June 27, 2025
Posted by: Anonymous
Makes great coffee but there is too much tech that will go wrong. My first machine lasted 6 months before a computer glitch (the "put steam wand down" message error couldn't be cleared), they replaced the machine under warranty. My new machine has lasted a little bit longer, just over a year, but not it constantly needs to be descaled - the message comes up during every use, including in the middle of making my morning coffee (the descaling process takes upwards of 15 minutes and the error message CANNOT BE CLEARED unless you descale). Beautiful machine but I hate that the descaling cannot be overwritten.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, June 28, 2025
Thank you for your review and honest feedback, Jessica. We’re disappointed to learn your Creatista Pro is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your Creatista Pro comes with a two-year warranty and unlimited troubleshooting support at our toll-free phone number: 1-800-562-1465. We want to assure you that we are committed to complete customer satisfaction, and we deeply regret when that is not the case. Please contact us at your earliest opportunity so we can address any machine-related issues you may have. We’re confident that we’ll come to a satisfactory resolution, allowing you to return to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wow! Life changing machine!
on October 2, 2020
Posted by: Sumholland
from South georgia
[This review was collected as part of a promotion.] I was not very familiar with the Nespresso brand before I received this machine. I just had no clue what I had been missing! This machine makes it so very easy to now make my favorite cappuccino or lattes at home. I have been beyond impressed with this machine. My teenage girls are in love also. They now are making coffee several times a day for themselves! It’s so easy to use. We each can adjust our own brewing setting or milk froth to our taste. The Nespresso pods have a great robust flavor. I’ve purchased several different types of syrups and we are making coffee shop taste drinks in our own home for half the price! I also find myself brewing several black espressos during the day. Haha! Even the taste of the plain black is just delicious!
The self cleaning steam wand is also a plus to this machine. I just can’t think of one bad con to tell you about this machine. I highly recommend this espresso machine. It has been a complete game changer to this family and our love for coffee!
The self cleaning steam wand is also a plus to this machine. I just can’t think of one bad con to tell you about this machine. I highly recommend this espresso machine. It has been a complete game changer to this family and our love for coffee!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Bring the coffee shop to your home!
on October 4, 2020
Posted by: Jrc85
from Memphis tn
[This review was collected as part of a promotion.] This thing is so cool! I feel like i'm getting coffee shop drinks in the comfort of my own home. So much more affordable and I dont even have to leave the house. The first time I was quite intimidated honestly. It's really easy to set up. Basically just plug it in and it's ready. It has a touch screen that walks you through every little step to make a variety of drinks. I decided to just dive in and figure it out trial and error. I was surprised how easy it was with the step by step directions on the screen. Some of the features I like are definitely the milk frother. It's also self cleaning so it shoots out water after each use. You just have to wipe it down with a wet rag to clean the outside. I also like the little pop out tray that holds your empty pods. It can hold several so you're not having to empty each time. It has a pull out shelf to hold smaller cups also. The bottom tray is easy to remove and clean out. The water tank is in the back so its kind of hard to tell how full it is. I have my machine inside a cabinet so its harder to see the back of the machine. But I do like the looks of it. Its sleek and doesn't take up a ton of space. You will need to use the specific pods for this machine. There are so many flavors available. It has been a lot of fun learning new drinks with this machine. Im impressed with how well it works, how it looks, and the delicious coffee I've been enjoying. Highly recommend.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING‼️
on October 11, 2020
Posted by: Gizmos79
from Ohio
[This review was collected as part of a promotion.] I got the Creatista Pro about a month and am so glad I did. I will no longer be going to the big name specialty coffee shops anymore. I can make my own delicious drinks at home now. It even has a milk frother‼️I feel like I’ve got my own little coffee shop in my house. My friends and family love getting to try out different drinks when they visit.
Pros: Makes Delicious Espressos, High Quality Machine, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Fun and so fancy!!
on October 15, 2020
Posted by: Keala1248
from Vancouver wa
[This review was collected as part of a promotion.] I am truly a very simple easy coffee drinker, my husband on the other end likes his coffee a certain way. That said, this machine far exceed both of our expectations - it delivers such fast coffee - hot and perfectly done for us. Once we figured and personalized our setting - it makes our coffee routine so much more smoother. This machine is so so sleek and fancy in my kitchen! It doesn’t take as much space on the counter. It definitely is such a great addition!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
Cons: Too Expensive
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA