Customer reviews from Nespresso USA
Breville - the Creatista Pro - Brushed Stainless Steel
Average customer rating
4.5
(131 Reviews)
Rating breakdown 131 reviews
5 Stars
104
4 Stars
9
3 Stars
7
2 Stars
2
1 Star
9
85%of customers recommend this product.
(
85 out of
100)
Customer Reviews for Breville - the Creatista Pro - Brushed Stainless Steel
Customer Rating
1
Price doesn't match quality.
on December 16, 2025
Posted by: 51parts
from Dallas, TX
I have owned this machine for just over a year, and despite using the Nespresso-branded descaling solution exactly as instructed, I have experienced ongoing issues. After brewing only two cups, the machine repeatedly displays a descaling warning. I have tested my water using hardness strips and adjusted the settings accordingly, yet the problem persists. For a machine at this price point, the quality and reliability are extremely disappointing. Frankly, my K-cup machine was far more dependable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, December 17, 2025
Thank you for your review. We're sorry to hear that you've been disappointed, and can assure you, we value your feedback. Your Nespresso machine comes with at least a one-year warranty and we'll be happy to help assist you. We're available 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great touch screen feature
on October 6, 2020
Posted by: Sanali16
[This review was collected as part of a promotion.] What a cool coffee machine! We love our coffee gadgets and this one is no exception. The thing that sets this apart from our other machine is the touch screen which I really like. It makes the whole process interactive and straightforward from start to finish. I also like that both coffee and milk preparation happen on the same unit so you don’t have to deal with multiple machines. The milk frother was easy to clean especially with the self clean function to flush out residual milk from the frother. The level of customization is also unique. You can make adjustments to the drink that I was not able to do on other machines. The other thing I like is that it doesn’t take up a lot of counter space. It’s compact, narrow and the water tank is hidden in the back which I like. Overall great coffee machine but the highlight is definitely the touch screen. It makes the process easy to follow especially if you’re new to these types of machines. I’ve had prior espresso machines that were really difficult to use and not intuitive so the Creatista stands out in that aspect where it is very user friendly.
Pros: Easy to Use, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Stunning Look and Functions
on August 22, 2022
Posted by: JohnTampa
from Tampa, FL
I have had my OL Mini Nespresso machine for 4 years. Moved that to my work and got the Vertuo. We love that machine too! We love the quality of Nespresso so we had to get the best which is this one! The Creatista Pro is worth it for your place. It looks very sharp, easy to use and has a beautiful color touch screen. The quality of the beverages is great and the fact that the steam wand cleans itself each time you use it, makes this the ideal choice if you don't want to spend forever taking apart pieces and cleaning them like with some other machines. Just got this machine this week and I couldn't be happier!! The Nespresso capsule storage container that is sold that is glass and has the stainless steal lid matches and compliments this machine perfectly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love my creatista pro
on October 18, 2022
Posted by: Lorraine
from San Diego
I love my machine never had a issue with it this is the best machine I ever purchased and I have bought lots of different coffee machines before and I’ll never go back to any other machine or coffee again.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Excellent features
on December 4, 2022
Posted by: Jose
from Jacksonville
[This review was collected as part of a promotion.] I bought my Creatista Pro last month and I’m glad I did,
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Machine
on December 7, 2022
Posted by: Angie
from Los Angeles, CA
[This review was collected as part of a promotion.] This machine is amazing and life changing. were were so happy to upgrade from our basic machine. My husband loves making caramel macchiatos and i love my traditional flat whites and lattes. Buy this coffee maker. You will no regret it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wow! Life changing machine!
on October 2, 2020
Posted by: Sumholland
from South georgia
[This review was collected as part of a promotion.] I was not very familiar with the Nespresso brand before I received this machine. I just had no clue what I had been missing! This machine makes it so very easy to now make my favorite cappuccino or lattes at home. I have been beyond impressed with this machine. My teenage girls are in love also. They now are making coffee several times a day for themselves! It’s so easy to use. We each can adjust our own brewing setting or milk froth to our taste. The Nespresso pods have a great robust flavor. I’ve purchased several different types of syrups and we are making coffee shop taste drinks in our own home for half the price! I also find myself brewing several black espressos during the day. Haha! Even the taste of the plain black is just delicious!
The self cleaning steam wand is also a plus to this machine. I just can’t think of one bad con to tell you about this machine. I highly recommend this espresso machine. It has been a complete game changer to this family and our love for coffee!
The self cleaning steam wand is also a plus to this machine. I just can’t think of one bad con to tell you about this machine. I highly recommend this espresso machine. It has been a complete game changer to this family and our love for coffee!
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Bring the coffee shop to your home!
on October 4, 2020
Posted by: Jrc85
from Memphis tn
[This review was collected as part of a promotion.] This thing is so cool! I feel like i'm getting coffee shop drinks in the comfort of my own home. So much more affordable and I dont even have to leave the house. The first time I was quite intimidated honestly. It's really easy to set up. Basically just plug it in and it's ready. It has a touch screen that walks you through every little step to make a variety of drinks. I decided to just dive in and figure it out trial and error. I was surprised how easy it was with the step by step directions on the screen. Some of the features I like are definitely the milk frother. It's also self cleaning so it shoots out water after each use. You just have to wipe it down with a wet rag to clean the outside. I also like the little pop out tray that holds your empty pods. It can hold several so you're not having to empty each time. It has a pull out shelf to hold smaller cups also. The bottom tray is easy to remove and clean out. The water tank is in the back so its kind of hard to tell how full it is. I have my machine inside a cabinet so its harder to see the back of the machine. But I do like the looks of it. Its sleek and doesn't take up a ton of space. You will need to use the specific pods for this machine. There are so many flavors available. It has been a lot of fun learning new drinks with this machine. Im impressed with how well it works, how it looks, and the delicious coffee I've been enjoying. Highly recommend.
Pros: Convenient, Wide assortment of capsules to choose from, Easy to Use, Has Delicious Crema, Makes Delicious Espressos, High Quality Machine, Does not take up too much room on my countertop, Comes with a milk frother, Makes Delicious Espresso Drinks (Cappuccino, Latte etc.), Wide variety of capsule brands to choose from, Appealing Design
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA