Customer reviews from Nespresso USA
Breville - the Creatista Pro - Brushed Stainless Steel
Average customer rating
4.5
(136 Reviews)
Rating breakdown 136 reviews
5 Stars
107
4 Stars
9
3 Stars
7
2 Stars
3
1 Star
10
84%of customers recommend this product.
(
87 out of
104)
Customer Reviews for Breville - the Creatista Pro - Brushed Stainless Steel
Customer Rating
5
Excellent value for coffee lovers 👌 ❤️
on February 3, 2026
Posted by: KhrystynaK
Excellent value for coffee lovers. The sleek design looks premium, and the noise level is surprisingly low. Tons of customizable settings, and the packaging was very secure.
Written by a customer while visiting influenster.com
Customer Rating
5
I Regret Buying the Creatista.
on January 25, 2026
Posted by: CoffeeGreg
from CA
I've had this for 3-4 years now. It by far is the worst machine from Nespresso we've owned. It requires descaling frequently, and it won't let you make coffee unless you do it. We had to send the machine back to Nespresso a year or so ago because it leaked underneath. The descaling process creates a huge mess. This is a terrible product. Get a Citiz or simple machine. They last forever and are no fuss. With this machine, you pay more and get more frustration. I just threw it in the garbage can. The whole machine. Hope that helps.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
A sleek, high-quality Nespresso machine that deliv
on January 20, 2026
Posted by: ainurat3_3517
Nespresso is my favorite coffee machine brand, and the Creatista Pro fully lives up to that reputation. The brushed stainless steel design looks premium and modern on my counter. It heats up quickly, is very easy to use, and delivers consistently rich, smooth coffee with a perfect crema. I especially love the automatic milk frother, which makes café-quality lattes and cappuccinos at home. The instructions are clear, the materials feel durable, and the overall experience feels truly high-end and worth the investment.
Written by a customer while visiting influenster.com
Customer Rating
1
Price doesn't match quality.
on December 16, 2025
Posted by: 51parts
from Dallas, TX
I have owned this machine for just over a year, and despite using the Nespresso-branded descaling solution exactly as instructed, I have experienced ongoing issues. After brewing only two cups, the machine repeatedly displays a descaling warning. I have tested my water using hardness strips and adjusted the settings accordingly, yet the problem persists. For a machine at this price point, the quality and reliability are extremely disappointing. Frankly, my K-cup machine was far more dependable.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, December 17, 2025
Thank you for your review. We're sorry to hear that you've been disappointed, and can assure you, we value your feedback. Your Nespresso machine comes with at least a one-year warranty and we'll be happy to help assist you. We're available 24/7 at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Good with room for improvement.
on December 15, 2025
Posted by: Matt
from Virginia
Bought this 12/26/24, has been a good machine. Like the variety of sizes, as well as the frothing and hot water capabilities. It is louder than expected, especially the pump noise generated for hot water (77.3 dB). But when under pressure for espresso it is a bit quieter (65.3 dB). Still louder than a conversation and bit noisy on a quiet morning. To be would have thought to better insulated and smoother pump for such a simple task. I like the ability to tweak the drink settings to develop your own preferences. This is a Breville Creatista Pro.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Nespresso machine
on December 13, 2025
Posted by: chendaal_2060
Nespresso has one of the best coffee machine. The machine is easy to use and espresso very tasty. The setup and cleaning easy to clean. It’s a one touch machine and 8 different present button.
Written by a customer while visiting influenster.com
Customer Rating
5
Breville Creatista
on December 11, 2025
Posted by: Rita
from Chicago, Illinois
[This review was collected as part of a promotion.] My Husband purchased this new machine to replace my O.G. Nespresso machine of 10 years that just wasn’t performing like it used too. Oh my goodness it is well worth it. Loving my morning coffee.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible machine that shuts off during frothing
on December 5, 2025
Posted by: JS
This machine shuts down during milk frothing. I've researched using AI. This is a known issue with this machine. Sad state of affairs to have to throw in landfill.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, Customer Service, December 6, 2025
We share your disappointment with your machine experience, JS, and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA