Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Customer Rating
5
Fabulous customer experience and fabulous Breville Oracle
on January 18, 2023
Posted by: Peg
I’ve had a Breville Oracle for well over 10 years. It delivers the best Expresso and lattes. Yes these machines are like a high performance race car. They need regular maintenance and do malfunction from time to time.
I have found the customer service at Breville to be really good. It may take a couple days to hear back, but they stand behind their products and will repair or replace as necessary. This is the reason I will never leave Breville!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
so far so good
on January 12, 2023
Posted by: Sun Jin
I bought it 5 years ago and still it works well. I never regret purchasing it and even tell my friends to buy one :) It is easy to clean and manageable. I strongly recommend it!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Grant
Verified Purchase:Yes
This is normally a great product. This is the third one I have purchased. But I recently have experienced an issue with the frothing process. The frothing wand feature will occasionally not start up as it should. So I will have to turn the machine off and wait awhile. Then turn it back on. Usually that will take care of it. The issue occurs when I push down on the control lever to make the frothing wand run on "Auto".
I would recommend this to a friend!
Response from breville.comBy Consumer Support, December 28, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Jeremy
Verified Purchase:Yes
I bought this last month. Overall, I’m happy with 1/2 of the machine. The brewing capabilities and steaming functions are great.
The only downside is the grinder. I have no problems with dark and medium roasts, but when I tried grinding lighter roasts from a local roaster, the grinder jammed, making loud ratchet sounds. After cleaning the burrs, grind chamber, exit chute, and tamp fan twice, the grinder was still jamming. Even after adjusting the grind size over 30 (1-45, 45 coarsest) where the espresso just waterfalls out of the portafilter, it still jammed.
I concluded that I have to avoid light roasts in this machine as lighter roasted beans are more dense. The grinder motor just doesn’t have the torque to break through it. With the price of this machine, I’m disappointed that the grinder is this weak, considering the grinder is the most important element of making good coffee.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 14, 2022
We do apologize for your experience. Thank you for your review and your feedback. We do value customers' input. We'll definitely pass along your feedback to the appropriate people, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Yong-Sam
Verified Purchase:Yes
You can enjoy your favorite taste at home.
This is not a simple machine, you can adjust taste, beens griding..
This is not a simple machine, you can adjust taste, beens griding..
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Abdullah
Verified Purchase:Yes
Loving my Breville Oracle Espresso Machine!!! Such a foamy honey-thick espresso flows!!! Yumm!!!
Such an amazing customer service during my 10+ years of my experience with Breville!!! Best of the Best!!
Such an amazing customer service during my 10+ years of my experience with Breville!!! Best of the Best!!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Wendy
Verified Purchase:Yes
This machine is top of class, we enjoy the quality so much we bought a second one for our other home.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Mike
Verified Purchase:Yes
It is never possible to have everything you make perform perfectly. That is where customer service takes over. Breville sets a new standard. I spoke with a person when my Oracle was dissatisfied with me. A real person that laughed at my jokes, listened to my ramblings and kindly led me through my fears of caffeine withdrawal as she organized replacement of the beloved machine. Espresso seems simple, until an iconoclast (me) gets involved. Breville attempts to make incredibly advanced machines that create artful drinks and reward their customers with a beverage experience that is beyond satisfaction. I think their customer service does the same.
I would recommend this to a friend!
Written by a customer while visiting breville.com