Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Posted by: Retired Doc from Ohio
Verified Purchase:Yes
Excellent, dependable machine that makes great consistent lattes
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Cyn-cha
Verified Purchase:Yes
All I can say is that Breville has taken such amazing care of me as a consumer. The oracle has being changing my life since 2016. We are taking 3-5 espresso daily for myself and anyone that will join me in a latte or cappuccino. I have used this machine to the maximum and its has brought so much joy to me and my family. My kids can make me espressos and lattes anytime. The functionality of the machine is so simple my kids know how to operate it. I have friends swing by all time just for coffee. This machine has brought quality time with friends and family. I can't say how much I love it. 🥰
Written by a customer while visiting breville.com
Customer Rating
1
Unreliable
on January 29, 2023
Posted by: Leon
This machine looks great and makes great espresso. Unfortunately it is not built to last. We got our first Oracle approximately March 2019. It has been replaced twice, and now the third machine is suffering the same malfunction.There is some problem with a pressure valve…the machine starts heating and continues to get hotter and hotter and making a racket like it’s going to explode. We can’t even leave it plugged in for fear that it will turn into a run away heat bomb. We are now trapped into a cycle with Breville. This machine is too expensive to simply throw away. Nightmare!
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, January 30, 2023
Thank you for your review and your feedback. We're sorry to hear of your experience. Regular care and maintenance is required to keep your machine working properly. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: D97
Verified Purchase:Yes
One of the double boilers had a gasket fail within 6 months of purchasing the machine, this leak caused the GFCI in our kitchen to trip. the porcess to get the unit fixed is time consuming and frustrating.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 3, 2023
We're sorry to hear of your experience. Thank you for allowing us to help resolve the issue. We do value your input, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Customer Rating
5
So simple even I can do it
on December 9, 2020
Posted by: Tamara
I hemmed and hawed about buying this machine because it was so expensive (not in the scheme of espresso machines, but for my pocketbook). Boy did I choose the right one. It does take about 5 minutes for it to warm up, but it does have a timer that lets you set what time it should turn on in the morning. I just turn it on before breakfast and it's ready before I am done eating.
Just three little steps and I have fabulous hot white chocolate mochas in the morning. Saves me time because I don't need to run to the coffee shop. Saves me money because I'm not spending $6.00 per day on coffee. It is so simple I think even my Mom could make an espresso. This is the machine to get if you just want good espresso and don't want all the hassle that goes into making an excellent shot.
Just three little steps and I have fabulous hot white chocolate mochas in the morning. Saves me time because I don't need to run to the coffee shop. Saves me money because I'm not spending $6.00 per day on coffee. It is so simple I think even my Mom could make an espresso. This is the machine to get if you just want good espresso and don't want all the hassle that goes into making an excellent shot.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Carlos
Verified Purchase:Yes
My machine may be having pressurization issues. When making a double shot first coffee dispenses around 44 grams. 2nd coffee only changing the grounds everything else staying the same dispenses >90 grams.
No, I would not recommend this to a friend.
Response from breville.comBy CS, May 3, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We were able to locate your case in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Edward Serra
Verified Purchase:Yes
We are the loyal customer for many years. We own a Batista Express and our Oracle which we depend on for our early morning caffeine routine.
We sincerely recommend all Breville products and particularly these espresso machines as the quality and options offered let each of us reach the desired and best quality results.
We will remain loyal customers. Thank you all for a fantastic product and customer service.
We sincerely recommend all Breville products and particularly these espresso machines as the quality and options offered let each of us reach the desired and best quality results.
We will remain loyal customers. Thank you all for a fantastic product and customer service.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
so far so good
on January 12, 2023
Posted by: Sun Jin
I bought it 5 years ago and still it works well. I never regret purchasing it and even tell my friends to buy one :) It is easy to clean and manageable. I strongly recommend it!
I would recommend this to a friend!
Written by a customer while visiting breville.com