Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Posted by: Chris
Verified Purchase:Yes
I struggle with this type of purchase. Looking at the features, trying to pick out what exactly I want and then I ponder and ponder some more. For this purchase it was over 6 months. Trying to find the right combination of features.
However, the Oracle with its dual boiler, makes perhaps the best flat white you can ever have at home. The shots are excellent. So far, the grinder and tamper have been flawless. The included knock box was sort of a surprise but definitely a need. For the person that wants a semi-automatic but doesn't have the time or patience to work on the grinding tamping skills this is the machine! Amazingly good and consistent!
I had to tinker at the grind a bit, but 15 is a good number!
I had to tinker at the grind a bit, but 15 is a good number!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Very disappointing
on April 4, 2023
Posted by: Anonymous
After fixing the machine trough Breville one year ago, the machine start doing a lot of noises and the water not working properly. I have a softener in my home and I clean the machine every 200 shots. ( clean and descal).
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, April 4, 2023
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we might help you from there.
Written by a customer while visiting breville.com
Customer Rating
5
Overall best combination of features, performance and final output
on March 28, 2023
Posted by: mark
Verified Purchase:Yes
We have multiple of this unit due to the performance. We have had to pay special attention to water quality and our own maintenance procedure. There are several things that due to extensive use required maintenance and more diligence on our side however the management team stood behind the product and demonstrated their commitment to customer support and satisfaction. Like other products from this manufacturer - great quality and UI.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Rod2493
Verified Purchase:Yes
My machine lasted 10 years before I had any issues.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: John
Verified Purchase:Yes
Makes the best Americano, espresso and cappuccino.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Mark
Verified Purchase:Yes
We originally purchased in 2016. Sent in for repairs and was sent a new one. Great service.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Unreliable
on January 29, 2023
Posted by: Leon
This machine looks great and makes great espresso. Unfortunately it is not built to last. We got our first Oracle approximately March 2019. It has been replaced twice, and now the third machine is suffering the same malfunction.There is some problem with a pressure valve…the machine starts heating and continues to get hotter and hotter and making a racket like it’s going to explode. We can’t even leave it plugged in for fear that it will turn into a run away heat bomb. We are now trapped into a cycle with Breville. This machine is too expensive to simply throw away. Nightmare!
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, January 30, 2023
Thank you for your review and your feedback. We're sorry to hear of your experience. Regular care and maintenance is required to keep your machine working properly. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Brayden
Verified Purchase:Yes
My machine has lasted 7 years of daily use, and has a large selection of settings for whatever type of espresso you want to learn to master. The machine does require regular care (descaling both boilers, pulling apart the steam wand to get the gunk off from underneath). During one of my descale cycles, I mistakenly put the machine through a heating cycle while the boilers were empty. This had the effect of burning out one of the fuses and preventing the boiler from heating. However, customer service has been helpful in allowing me to repair the unit.
I would recommend this to a friend!
Written by a customer while visiting breville.com