Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Customer Rating
3
Ok coffee maker. Has broken down twice already.
on July 21, 2023
Posted by: Madge
Verified Purchase:Yes
It’s an ok coffee maker. This is our third one. Wish they would make them last longer. Each one has lasted about 3 years and then has mechanical failure.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, July 21, 2023
We're sorry to hear of your experience. Thank you for allowing us to help resolve the issues. Should future questions or issues arise, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Written by a customer while visiting breville.com
Posted by: Kim
Verified Purchase:Yes
I love this machine! We use it every day. Some days we make Americano's and some we make lattes. It's a perfect cup every time! We have mastered some of our favorite drinks we used to get out at coffee shops. So happy with this machine and the Breville name.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Not Great
on June 20, 2023
Posted by: smontag212
This is my second Oracle first is about 7 years old and starting to have issues. Using the exact same settings coffee as old coffee absolutely no creama and about 5 ounces of water compared to 3 ounce pour with perfect crema. (started at grind of 30). After hours of adjustments down to a grind of 9 for a pour that matches old machine. Unfortunately not much assistance from support. I love this machine which is why I got another not sure why issues with this one.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 21, 2023
Thank you for your review and feedback. Using a new machine will require different adjustments than were used for your old machine. We do see that you're currently in contact with our representatives. Thank you for allowing to help resolve the issue. We're always happy to see how we might help.
Written by a customer while visiting breville.com
Customer Rating
5
Best coffee machine & outstanding customer service
on June 16, 2023
Posted by: Sorina
Verified Purchase:Yes
Breville BES980XL Oracle Espresso coffee machine purchased in 2015. I have used it every day. This machine it's not for a regular Starbucks customer, this is for a real Italian espresso coffee shot or cappuccino!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: ErikS
Verified Purchase:Yes
The Oracle Is the best espresso maker for the money. I wake up every morning and have my perfect latte thanks to the many adjustments on the Oracle so I could fine tune to my taste. Breville makes so many wonderful kitchen appliances, because of the Oracle, I also own hot pot, smart oven, pizza oven, blender and panini press. The quality, design and features of my Breville appliances are the absolute best. I do not work, or am I associated with Breville or their agents. Just a very happy Breville owner.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: D97
Verified Purchase:Yes
One of the double boilers had a gasket fail within 6 months of purchasing the machine, this leak caused the GFCI in our kitchen to trip. the porcess to get the unit fixed is time consuming and frustrating.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 3, 2023
We're sorry to hear of your experience. Thank you for allowing us to help resolve the issue. We do value your input, as we are continuously trying to improve our customer's experience.
Written by a customer while visiting breville.com
Posted by: Kim
Verified Purchase:Yes
We have owned a previous Oracle espresso machine for 10 years, but recently it stopped working. We got a new one and are so thrilled to have it back in our life. We have gotten really attached to not having to drive everyday to purchase our latte's. I would highly recommend this machine.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Abdullah
Verified Purchase:Yes
Best company and best customer service
I would recommend this to a friend!
Written by a customer while visiting breville.com