Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Posted by: Abdullah
Verified Purchase:Yes
Best company and best customer service
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Ricardo
Verified Purchase:Yes
I’ve learned so much about coffee. It’s a science, if you want to have that delicious coffee. The Oracle is awesome. Automatic but the option to do things manually. Once you have setup just enjoy the best coffee ever.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
The best all-around experience, one cup at a time.
on April 22, 2021
Posted by: Tracy A
Verified Purchase:Yes
I have had my Oracle since 2015. It has provided me with countless hours of great conversation and coffee. I have enjoyed the opportunity to explore various coffee beans and different types of roasts while always having perfect control of the brewing. Needless to say that when it finally fell ill with a mechanical problem, Breville support showed me how courteous and professional a company they are. They tried to repair my unit but it didn't work, so they replaced it with a new one. I am amazed. As a participating member in the customer service industry, I find loyalty most flattering for a job well done. Thank you Breville
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
Great machine if you are willing to give up some control
on April 27, 2020
Posted by: Greg W.
I've had my Oracle for 5 years, and it does all the basics very well with minimal effort. If you get more into the technical aspects of making espresso drinks, it does have some limitations . The grinder dosing is not easily adjustable; and more critically, the steam wand does not swivel to the side to more easily control milk texturing, it only goes up and down and must be fully down to steam (auto temperature shutoff and purging are nice). Only other criticism is the grinder is quite noisy compared to standalone ones. Overall a very good machine, however.
Written by a customer while visiting breville.com
Customer Rating
5
Great machine with even better service
on November 27, 2017
Posted by: Mike B.
I purchased an Oracle in late 2016. The machine does a great job at what it is designed to do. What was equally impressive was the service that was there to back up the machine when we had some issues with it in mid 2017. Breville was very responsive with their support. Once it was determined that it would require some repairs, they sent us the proper packaging and shipping label. Including transit time there and back, the entire repair service took 8 days. No additional cost to us, just the minor hassle of not being able to brew our own beverages for 8 days. Despite the little hiccup with the machine, the service provided by Breville made the experience much less frustrating.
Written by a customer while visiting breville.com
Customer Rating
5
My own kitchen is my new favorite gourmet coffee shop!
on January 2, 2021
Posted by: EyzInf
Verified Purchase:Yes
I love the Oracle, I use it everyday. Since I bought it, I haven’t gone to my previous favorite coffee shop! It’s functionally versatile and so pretty on my kitchen counter.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: LC
Verified Purchase:Yes
This was my first espresso machine and I love it! Totally life changing having one of this machines!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Grant Raney
Verified Purchase:Yes
It has the exact same problem already as the last one. I went through hell with the first one I bought having to send it back to you two different times for weeks each time before you finally replaced it. Now the one you replaced it with has the exact same problem. It leaks from the boiler down into the drip tray with every cup brewed. Getting constantly worse. I guess I need to find another brand. Clearly this is a common issue with this model that you won’t address. The new one you sent me started leaking with the very first cup I brewed.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 28, 2020
I'm sorry to hear of your disappointment with your appliance. I do want to make sure that you're aware the espresso machine is supposed to purge water into the drip tray when first turned on, and after each extraction. That purge will be 1-2 ounces. If it's more than that, I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV201228MR-1, Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Written by a customer while visiting breville.com