Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Customer Rating
4
Great machine
on May 7, 2019
Posted by: Ronald S.
Always room for improvement. Questions loom over maintenance. My machine is over two years old. I clean it frequently which improves flavor. Coffee constantly varies due to market availability which effects extraction and flavor. I would like to see more information on how to dial in correct grind, tamp and extraction. As for quality, I tell folks who praise my coffee that the machine lasts a few years and then I get the newer improved model. All in Breville has been great in terms of customer service and quality. Buy the best one you can afford. The Oracle is a nice place to be!
Written by a customer while visiting breville.com
Customer Rating
5
Great machine with even better service
on November 27, 2017
Posted by: Mike B.
I purchased an Oracle in late 2016. The machine does a great job at what it is designed to do. What was equally impressive was the service that was there to back up the machine when we had some issues with it in mid 2017. Breville was very responsive with their support. Once it was determined that it would require some repairs, they sent us the proper packaging and shipping label. Including transit time there and back, the entire repair service took 8 days. No additional cost to us, just the minor hassle of not being able to brew our own beverages for 8 days. Despite the little hiccup with the machine, the service provided by Breville made the experience much less frustrating.
Written by a customer while visiting breville.com