Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Posted by: Anonymous
Verified Purchase:Yes
This is a beast of an espresso machine, cranks out great shots time after time, has low maintenance and backed up with great service.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
4th year of perfection!
on December 12, 2020
Posted by: Jeanne
My husband purchased this machine for my birthday 4 years ago. I have always used reverse osmosis water with no filter in the water. Have had zero problems but I do clean it thoroughly 2x a year and clean water tank weekly. The best birthday present ever! The dual boilers are a must and tempers controls grinder controls help maintain perfection to every cup. Sometimes you have to change the grinder for different coffees but we stick to our three favorites and grinder stays the same.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
So simple even I can do it
on December 9, 2020
Posted by: Tamara
I hemmed and hawed about buying this machine because it was so expensive (not in the scheme of espresso machines, but for my pocketbook). Boy did I choose the right one. It does take about 5 minutes for it to warm up, but it does have a timer that lets you set what time it should turn on in the morning. I just turn it on before breakfast and it's ready before I am done eating.
Just three little steps and I have fabulous hot white chocolate mochas in the morning. Saves me time because I don't need to run to the coffee shop. Saves me money because I'm not spending $6.00 per day on coffee. It is so simple I think even my Mom could make an espresso. This is the machine to get if you just want good espresso and don't want all the hassle that goes into making an excellent shot.
Just three little steps and I have fabulous hot white chocolate mochas in the morning. Saves me time because I don't need to run to the coffee shop. Saves me money because I'm not spending $6.00 per day on coffee. It is so simple I think even my Mom could make an espresso. This is the machine to get if you just want good espresso and don't want all the hassle that goes into making an excellent shot.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
1
Not as high quality on the inside as the outside
on May 23, 2020
Posted by: Charles
I have to return mine now for the second time. The first was because the machine was overheating, like burn your hand when you touched the top. Now I have to sent it in again because the grinder motor burned out. Would not recommend this product.
Written by a customer while visiting breville.com
Customer Rating
5
repair and warranty
on May 16, 2020
Posted by: Karrie C.
i just wanted to thank the wonderful staff at Breville that took the time to fix my machine, but at the end of the day was unrepairable - so they sent me a brand new one - It was like christmas - we love our machine, in fact I have a toaster and smart oven and well as a back up expresso machine - they are worth every penny - THANKS BREVILLE
Written by a customer while visiting breville.com
Customer Rating
4
Great machine if you are willing to give up some control
on April 27, 2020
Posted by: Greg W.
I've had my Oracle for 5 years, and it does all the basics very well with minimal effort. If you get more into the technical aspects of making espresso drinks, it does have some limitations . The grinder dosing is not easily adjustable; and more critically, the steam wand does not swivel to the side to more easily control milk texturing, it only goes up and down and must be fully down to steam (auto temperature shutoff and purging are nice). Only other criticism is the grinder is quite noisy compared to standalone ones. Overall a very good machine, however.
Written by a customer while visiting breville.com
Customer Rating
5
We LOVE our Oracle! We LOVE Breville customer service.
on August 29, 2019
Posted by: Glo
We have now owned 2 Breville ORACLE espresso machines. For a fully automatic machine, this price is right! We were able to dial up the coffee for our taste. All components of this machine are solid. Unless you're willing to buy a commercial machine, this consumer level machine is second to none. We've had a few warranty issues with our machines in which Breville has taken care of promptly and professionally.
Response from breville.comBy August 29, 2019
Thank you for the kind words! We're glad to be of service.
Written by a customer while visiting breville.com
Customer Rating
5
Best Espresso Machine out there- 5 year user-They take care of their problems
on July 10, 2019
Posted by: Chelan
I've used Breville Oracle 980 for about 5 years. It makes the best quality of a variety of drinks. Previously had a Saeco Super automatic, 12000 shots. Theyquality of the. drinks from the 980 ism much better. With good fresh beans it is a spoiler, I don't even like Charbucks.
I've had some reliability issues over the years, but Breville has taken care of them.
I've had some reliability issues over the years, but Breville has taken care of them.
Written by a customer while visiting breville.com