Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Posted by: Larry
Verified Purchase:Yes
Wonderfully consistent lattes every morning.
Written by a customer while visiting breville.com
Posted by: Bill
Verified Purchase:Yes
The Oracle has been the best automatic espresso machine I've owned, at any price. Excellent machine at an excellent value.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Fwolson
Verified Purchase:Yes
Terrific expresso machine, coffee is delicious, love the cream too
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Grant Raney
Verified Purchase:Yes
It has the exact same problem already as the last one. I went through hell with the first one I bought having to send it back to you two different times for weeks each time before you finally replaced it. Now the one you replaced it with has the exact same problem. It leaks from the boiler down into the drip tray with every cup brewed. Getting constantly worse. I guess I need to find another brand. Clearly this is a common issue with this model that you won’t address. The new one you sent me started leaking with the very first cup I brewed.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, December 28, 2020
I'm sorry to hear of your disappointment with your appliance. I do want to make sure that you're aware the espresso machine is supposed to purge water into the drip tray when first turned on, and after each extraction. That purge will be 1-2 ounces. If it's more than that, I would ask you to file a new Case through this Breville web link https://www.breville.com/us/en/support/breville-support.html with a subject line of BV201228MR-1, Also, make sure to add your contact details with phone and email and I will make sure to follow up personally. Alternatively you can send us an email to askus@brevilleusa.com and include the same information.
Written by a customer while visiting breville.com
Posted by: Alex
Verified Purchase:Yes
Makes great coffee but not as well built as the Oracle it replaced. Parts falling off, grinder noisy and frothed temperatures not consistent
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Connie
Verified Purchase:Yes
It is easy to use and has settings for almost every coffee you could desire. Great machine!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Kirk
Verified Purchase:Yes
This is our second machine. Purchased after our first needed repairs after about 5 years. The first was sent for servicing. The new machine was received quickly. My only complaint was the condition of the package when received. The box was mangled by the shipper. There were holes that went thru the exterior box. If the machine had not been so carefully packed in its original box it probably would have been damaged. Breville should question the shipper. I can provide pictures. The machine itself is as good as our original. We love it!
Now we have two. A back up is good!
Now we have two. A back up is good!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: DM
Verified Purchase:Yes
After unpacking it and setting it up, I tried 3 separate times but I couldn't get the water temperature to heat up beyond 154-158 degrees. I turned it off and tried again the next day and the water immediately heated up to 200 degrees on the first try and the unit has worked great ever since. Really quick and convenient compared to other machines- and the automatic milk frother works incredibly well. Super easy cleanup.
I would recommend this to a friend!
Written by a customer while visiting breville.com