We have owned many espresso machines in 30 years and Breville Oracle is the best performer. The Breville customer service has been outstanding. Our extended family owns 4 machines. The Oracle has been the best in class with respect to espresso quality and speed of operation.
Had my oracle for years. Years. Was bulletproof until in need of a bigger service. We’d run just over 20k shots through it (machine tracks this number). So it needed a send in for a fix. I was apprehensive to send but the cost was not too much in comparison to the machine. And I was sick of coffee pots, Moka pots, French presses, and a little Nespresso we’d purchased while the oracle was traveling. You really get accustomed to the great shots the oracle produces. Not sure how long the oracle was off to servicing, let’s say 4 years (felt like that) but it’s recently returned from holiday and I missed it like a kid. Nice work Breville - you stood by your product which was well built (nothing lasts forever but 20k shots seems fair), you fixed it for a fair price, and you made the process fairly easy. Didn’t think I had truly any vices but when this machine was gone there was suffering.
I love the machine. It has everything you could dream to have PERFECT coffee.
on September 15, 2023
Posted by: Litta
Verified Purchase:Yes
I am very happy with this machine. Had the same model for about 14 years and now got exactly the same new one! Absolutely love it. It grinds the coffee, measures it, taps it and grinds it to perfection. At the same time as coffee is made milk can be frothed for your cappuccino. What a pleasure is to start the day with the PERFECT cup of coffee. I love it.!
Perfect combination of functionality and reliability.
on September 27, 2023
Posted by: Bill
Verified Purchase:Yes
The Breville Oracle is the perfect machine. You can adjust every aspect of the brewing process and expect perfectly brewed coffee every time. Breville also offers exceptional phone support.
I have had this machine for over two years now. It is absolutely amazing. Abel to make ice coffee to lattes. Best start to the morning.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
4
The envy of all our coffee loving friends
on October 5, 2023
Posted by: Jeff
This little machine has done a remarkable job considering it processes about 6-8 cups a day at least. Yes it needs TLC but it rewards you for it. I would have given it a full 5 stars except for the pump noise. I think your engineering team could have found a source for a pump that doesn't wake the whole house when running. Although it does get a laugh when you point out to friends that the excellent coffee AND the pump help wake you up for the day.