Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Posted by: Rod2493
Verified Purchase:Yes
My machine lasted 10 years before I had any issues.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Overall best combination of features, performance and final output
on March 28, 2023
Posted by: mark
Verified Purchase:Yes
We have multiple of this unit due to the performance. We have had to pay special attention to water quality and our own maintenance procedure. There are several things that due to extensive use required maintenance and more diligence on our side however the management team stood behind the product and demonstrated their commitment to customer support and satisfaction. Like other products from this manufacturer - great quality and UI.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Kim
Verified Purchase:Yes
We have owned a previous Oracle espresso machine for 10 years, but recently it stopped working. We got a new one and are so thrilled to have it back in our life. We have gotten really attached to not having to drive everyday to purchase our latte's. I would highly recommend this machine.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Not Great
on June 20, 2023
Posted by: smontag212
This is my second Oracle first is about 7 years old and starting to have issues. Using the exact same settings coffee as old coffee absolutely no creama and about 5 ounces of water compared to 3 ounce pour with perfect crema. (started at grind of 30). After hours of adjustments down to a grind of 9 for a pour that matches old machine. Unfortunately not much assistance from support. I love this machine which is why I got another not sure why issues with this one.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, June 21, 2023
Thank you for your review and feedback. Using a new machine will require different adjustments than were used for your old machine. We do see that you're currently in contact with our representatives. Thank you for allowing to help resolve the issue. We're always happy to see how we might help.
Written by a customer while visiting breville.com
Posted by: Kim
Verified Purchase:Yes
I love this machine! We use it every day. Some days we make Americano's and some we make lattes. It's a perfect cup every time! We have mastered some of our favorite drinks we used to get out at coffee shops. So happy with this machine and the Breville name.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Ok coffee maker. Has broken down twice already.
on July 21, 2023
Posted by: Madge
Verified Purchase:Yes
It’s an ok coffee maker. This is our third one. Wish they would make them last longer. Each one has lasted about 3 years and then has mechanical failure.
No, I would not recommend this to a friend.
Response from breville.comBy Customer Service, July 21, 2023
We're sorry to hear of your experience. Thank you for allowing us to help resolve the issues. Should future questions or issues arise, please feel free to send us an email to askus@brevilleusa.com or call us at 866-273-8455. We'll be happy to help you from there.
Written by a customer while visiting breville.com
Posted by: Maggie78
Verified Purchase:Yes
This is our second Breville and we love it!
It makes the best Americano~ better than Starbucks
Customer service was wonderful to work with~ very responsive
It makes the best Americano~ better than Starbucks
Customer service was wonderful to work with~ very responsive
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Thorsteinn
Verified Purchase:Yes
For years I had my Italian mistress, a fine pice of machinery, but now I have my new Oracle. The design and features are a perfect balance of automation and simplicity. Where has my Australian mistress been all these years
I would recommend this to a friend!
Written by a customer while visiting breville.com