Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Posted by: Rick
Verified Purchase:Yes
I sent my oracle back for repair and they replaced it with a new one
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: PAR
Verified Purchase:Yes
Best machine for sure!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: LubaV
Verified Purchase:Yes
Amazing support and Service!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Ed
Verified Purchase:Yes
If you love a cappuccino or latte every morning, this is the machine for you!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Mitch
Verified Purchase:Yes
Brilliant machine & worth the price tag. Easy setup and great coffee every morning. My only suggestion for improvement - the conical burrs at the top were set to the incorrect default setting from the factory which meant my tamp was initially wavy. I stumbled upon a forum that guided me how to adjust (and it was very easy). All perfect now. That said, Breville and the store I bought my machine from had no idea this was even a possible issue. It may save having customers send units back for a 1minute adjustment!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Outstand Quality and Craftsmanship. Quality Espresso Every Time!
on May 27, 2022
Posted by: Robert
I highly recommend The Oracle. I have had the machine for two years and have never had an issue with it. Powers on perfectly everyday with the automatic turn on setting. Heats up quickly to hot temperature. Grinds and tamps perfectly, every time. And brews excellent espresso, every time. The frothing wand is perfect and easy to use.
I have found that maintaining the machine is important and easy to do. The Oracle lets you know when it's time to backflush and descale. If you maintain the machine, there will not be any issues with it. Just like anything else mechanical, maintenance is everything if you want the machine to last.
I have use several different automatic espresso machines, and this one extracts the best and makes the best espresso. I would like, and may, consider upgrading to the Oracle Touch at some point. I imagine they are similar machines. Perhaps a little more convenience with the Oracle Touch.
Breville makes a durable, quality, machine.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
2
Two broken machines in a row.
on May 29, 2022
Posted by: David
This was the third Breville Oracle in our immediate family. I really love this machine when it works, which is why we have so many. Despite being huge advocates of the machine, the latest one lasted a few months before the grinder stopped working / jammed continuously. I was sent a brand new machine that had the same issues on day one :( I hope third times a charm, but I worry about long reliability.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 31, 2022
We're sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We do have an account for you in our system. We'll be sending you an email shortly. We'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: Mike
Verified Purchase:Yes
It is never possible to have everything you make perform perfectly. That is where customer service takes over. Breville sets a new standard. I spoke with a person when my Oracle was dissatisfied with me. A real person that laughed at my jokes, listened to my ramblings and kindly led me through my fears of caffeine withdrawal as she organized replacement of the beloved machine. Espresso seems simple, until an iconoclast (me) gets involved. Breville attempts to make incredibly advanced machines that create artful drinks and reward their customers with a beverage experience that is beyond satisfaction. I think their customer service does the same.
I would recommend this to a friend!
Written by a customer while visiting breville.com