Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Posted by: David H.
Verified Purchase:Yes
The coffee machine is excellent. We eventually had an issue with it outside of the warranty period, but Breville Customer Support offered to fix it for free. I will definitely keep buying Breville.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
3
Good machine bad warranty service
on March 4, 2021
Posted by: Clare
I love this machine but it broke after two years and outside of warranty. I inquired with breville who simply sent me a list of where I can take it to get repaired and that they would not cover any costs. My previous and much much cheaper machine lasted 6 years. It is disappointing that such an expensive machine would break so quickly and not be covered by breville.
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, March 4, 2021
Thank you for taking the time to leave a review. We noticed that you may be from a country other than the U.S. As this is the U.S. site, we try to limit this to U.S. reviews. Please feel free to leave the review for your country. You can find it through https://www.breville.com/content/breville/choose-location.html
Written by a customer while visiting breville.com
Posted by: S.Rodriguez
Verified Purchase:Yes
Best on the market if you ask me! Love it! User friendly.
Written by a customer while visiting breville.com
Posted by: Michael
Verified Purchase:Yes
This is an extraordinary machine. It’s simplicity to operate along with a diverse number of settings allow you to fine tune it’s function to produce an amazing coffee drink. We have also been very impressed with the support Breville has provided in the midst of the pandemic. Love it and would buy it again!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: William
Verified Purchase:Yes
So far love this product, exceeding expectations!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Bill
Verified Purchase:Yes
This is a fun machine to use once you figure out how to use it and not over complicate things. In spite of many reviews that claim the cleaning process is onerous, I actually find it easier that my 10 year old DeLonghi. I have owned this machine for about 6 weeks and the only complaint I have is the taste of the expresso shot. I have found the expresso tastes very bitter, at least using dark roast beans. I recently tried a blond roast which eliminated a lot of the bitter taste. The one thing that Breville recommends is to use freshly roasted beans, which where I live in East Tennessee, has been impossible to find. I believe a successful great tasting shot is a product of a good coffee bean which I will continue to look for in my area. Also, I would suggest purchasing the larger Knock Box as the one that comes with the machine is quite small.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: kbd
Verified Purchase:Yes
This team was very careful to address every concern to the absolute limit of their ability.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: E.B
Verified Purchase:Yes
The best customer service I love this machine this is my second one after my first one broke after seven years which is amazing
I would recommend this to a friend!
Written by a customer while visiting breville.com