Customer reviews from breville.com
Breville - the Oracle - Brushed Stainless Steel
Average customer rating
4.6
(194 Reviews)
Rating breakdown 194 reviews
5 Stars
158
4 Stars
18
3 Stars
6
2 Stars
4
1 Star
8
91%of customers recommend this product.
(
155 out of
170)
Customer Reviews for Breville - the Oracle - Brushed Stainless Steel
Customer Rating
1
I left a poor review. So breville removed it. That is why you have good reviews for this product.
on May 26, 2021
Posted by: Jamal
I left the following review but Breville removed it from the website. They are attempting to boost their product ratings.
“Good when it works. When it doesn’t work. The fun begins.
If when or in the event this machine works, it makes exquisite coffee. Unfortunately it broke down, and Breville attempted to extort me a ridiculous amount to fix it. Would not recommend this or any Breville product as a result.”
If when or in the event this machine works, it makes exquisite coffee. Unfortunately it broke down, and Breville attempted to extort me a ridiculous amount to fix it. Would not recommend this or any Breville product as a result.”
No, I would not recommend this to a friend.
Response from breville.comBy Consumer Support, May 26, 2021
We're sorry to hear of your experience. We do see a representative has reached out to you, and that they are assisting you. Thank you for allowing us to look into how we might assist you. Please reach out if other issues or questions arise. We'll be happy to help.
Written by a customer while visiting breville.com
Posted by: LC
Verified Purchase:Yes
This was my first espresso machine and I love it! Totally life changing having one of this machines!
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: MT
Verified Purchase:Yes
This does it all and does it well! I’ll miss my Silvia, but she took forever to warm up and never gave me such dark, thick, creamy espresso as the Oracle does.
The only reason I dropped a star is because the machine is too tall to fit under my standard cabinets—measure before you buy, 18” is tall.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Carlos
Verified Purchase:Yes
My machine may be having pressurization issues. When making a double shot first coffee dispenses around 44 grams. 2nd coffee only changing the grounds everything else staying the same dispenses >90 grams.
No, I would not recommend this to a friend.
Response from breville.comBy CS, May 3, 2021
We are very sorry to hear about your experience with your appliance. We would very much like to see if we can assist you. We were able to locate your case in our system. We'll be sending you an email shortly. Just reply to it, and we'll be happy to see how we can help you from there.
Written by a customer while visiting breville.com
Posted by: TW from Bay Area
Verified Purchase:Yes
This machine makes the prefect espresso and milk based espresso beverages. The only thing you need to play with is the grind size and the machine does all of the rest. Watch a few videos and it's easy to use/clean. The only drawback I can find is that my wife likes decaf and I like regular so after I have my two coffees in the morning we have to switch the beans which can mean wasting some grinds to make sure she doesn't get any regular beans in hers. You can either toss those or I keep those in a separate container and make pour over with them and just add milk from the machine.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Posted by: Atalley
Verified Purchase:Yes
The Oracle is worth every penny. It delivers consistently the best cappuccino everyday! Our family is spoiled and in love.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
Best espresso machine I've ever owned (and I've owned several)
on April 23, 2021
Posted by: Vacman1502
Verified Purchase:Yes
I have owned several espresso machines, all semiautomatic or fully automatic. Some of them were messy to deal with, spilling grounds on the counter, while one brewed "warm" coffee with no temperature adjustment, and all requiring the removal of the water container for filling. The design of the Oracle solves all of these issues allowing user adjustment of most of the processes involved in brewing a great coffee. I'm able to make better mocha lattes than most of the public coffee houses. The frothing of milk is the best I've encountered and the ceramic burr grinder does a great job grinding and tamping the beans. I would definitely recommend this machine and the "after-the-sale" support is outstanding.
I would recommend this to a friend!
Written by a customer while visiting breville.com
Customer Rating
5
The best all-around experience, one cup at a time.
on April 22, 2021
Posted by: Tracy A
Verified Purchase:Yes
I have had my Oracle since 2015. It has provided me with countless hours of great conversation and coffee. I have enjoyed the opportunity to explore various coffee beans and different types of roasts while always having perfect control of the brewing. Needless to say that when it finally fell ill with a mechanical problem, Breville support showed me how courteous and professional a company they are. They tried to repair my unit but it didn't work, so they replaced it with a new one. I am amazed. As a participating member in the customer service industry, I find loyalty most flattering for a job well done. Thank you Breville
I would recommend this to a friend!
Written by a customer while visiting breville.com