I have trouble connecting the aids to my I phone. I usually have to try 3 or more times. They don’t seem to work as well as I was expecting. I have a lot of trouble hearing in a noisy crowd. Which is why I purchased them. I will continue to use and adjust them as needed.
Lexie hearing aids have been phenomenal. I’m an outdoor enthusiast and what is particularly amazing is that Bose technology has somehow figured out how to dampen out wind noise-a problem that has always plagued hearing aids. I can even bike with no wind noise yet hear approaching traffic perfectly. My only complaint is that every time I want to use the app I have to re-pair the aids to my phone.
The product was great. The user was the issue. I purchased them for my (very) elderly mother who "loved them" but they sat on her dining room table...she loved talking about her Bose devices...but never wore them.
The hearing aids work well until they don’t. They apparently are strongly affected by moisture in the air. I have learned to put a desiccant packet in the charging box over night. The ear tubes can be easily clogged with ear wax and should be cleaned everyday. I missed out on a few days of use until I got used to the routine. Online support less than helpful