Customer reviews from lg.com
LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Average customer rating
4.5
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
226
4 Stars
33
3 Stars
13
2 Stars
7
1 Star
17
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Customer Rating
2
Great picture quality but unfortu had to return it
on February 28, 2023
Posted by: KP75
from Massachusetts
Verified Purchase:Yes
Got the TV the day of the superbowl and the picture was amazing. We watched a movie streaming through the tv and we were very happy. Then later on we went to our cable and watched the big game when we noticed it was blinking. We thought maybe it was the channel so thought nothing of it. Then for the next few days and many different troubleshooting things, the blinking would just not stop, the last straw was watching a movie and more than half way throughthe tv blinked and sent us to the D+ homepage. We were sad as it was a great picture and the colors were amazing. But if I am going to pay 2 grand for a tv then I should not have these issues right out of the box.
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 28, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
2
Frustrated
on March 17, 2023
Posted by: lfnmh0
from Panama City FL
We've been using it about 6 months, had Roku before. Went with LG g2 for better picture quality. TV drops connection multiple times a day and I've had to power cycle it at least once a month.
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy Cazzandra Galangco, LG Social Media, March 18, 2023
This does not seem right. We understand how the intermittent connection of your LG TV must have been frustrating for you. We would be pleased to look into this, but we must switch to a platform that allows for back-and-forth conversation. Kindly send us a private message on Facebook or Twitter at @LGUSSupport. -Cazz
Written by a customer while visiting lg.com
Customer Rating
1
OLED65G2PUA TV is useless for streaming!
on April 8, 2023
Posted by: KathMarc
from Milford, CT
This tv turns off its wi-fi at least once a day. Unable to get it back without unplugging the TV and restarting it.
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, April 9, 2023
Thank you for providing us with valuable feedback. We apologize that you had such an experience. This will be considered for our continuous improvement. We read from your feedback that you were having trouble with the product, so we’d like to help you with it. Please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Disappointed_customer7891
from Arvada, Colorado
Verified Purchase:Yes
The TV I received has never turned on and doesn't work. I'm not sure if it was the delivery or if LG knowingly sent me a broken previously returned TV. It took me awhile to rewire the area behind the wall, so I didn't realize it was broken right away.
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, April 23, 2023
We apologize for any inconvenience this has caused you and sincerely appreciate you taking the time let us know about this. Having a TV that is not working is not the ideal experience we want for you. We'll be more than happy to look into your LG G2 65-inch OLED evo Gallery Edition TV, model OLED65G2PUA, and assist you further. Please send us a private message on Twitter or Facebook using the handle @LGUSSupport along with your contact information, or you can call our customer service line at (800) 243-0000. We'll take it from there ^Danee
Written by a customer while visiting lg.com
Posted by: Bucchino
from New jersey
Verified Purchase:Yes
Dont waste your time i purchased 30 tv’s had remote issues and there is zero support.
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 4, 2023
Hi, Bucchino. Thanks for reaching out. We're sorry to hear about your zero support experience. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Customer Rating
3
on July 9, 2023
Posted by: Gx soundbar
from West Windsor nj
[This review was collected as part of a promotion.] Bought this tv with matching gx soundbar as a package but am very disappointed to find out that the surround sound speaker kit is discontinued with no new product being available I love the tv but why should I have to buy a new soundbar 4 months later just to get surround sound what's up with this lg??
Response from lg.comBy Tanisha, social/LG, July 10, 2023
Hi there, We appreciate the time you took from your day to leave us a review. However, We've had to retire some of our products in order to roll out updated new and improved quality of speakers. The LG S75QR 5.1.2 ch High Res Audio Sound Bar with Dolby Atmos and Surround Speakers is compatible with the LG SPK8-S 2.0 Channel Sound Bar Wireless Rear Speaker Kit should work with your LG G2 65-inch OLED evo Gallery Edition TV. Please feel free to leave us your feedback at our website https://www.lg.com/us/support/feedback. ~Tanisha
Written by a customer while visiting lg.com
Posted by: Boraboy
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] Would be 5 stars if it worked. Only lasted 6 months
Written by a customer while visiting lg.com
Posted by: Life Good with LG
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have owned many brands of TV but none come close to LG. Their design and up to date features far surpass other brands.
Written by a customer while visiting lg.com