Customer reviews from lg.com
LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Average customer rating
4.5
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
226
4 Stars
33
3 Stars
13
2 Stars
7
1 Star
17
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Customer Rating
1
Great Picture, Terrible Wi-Fi
on September 28, 2022
Posted by: VinBove
from Oviedo, Florida
Nothing but Wi-Fi issues. Can’t enjoy this beautiful TV because just about every hour it loses its connection. LG tried to support this issue twice but it’s still the same issue. I have a newer google mesh Wi-Fi system not even 3 feet away from the TV and still have these issue. Seems like this is a known issue on a bunch of forums but still no real fix.
Response from lg.comBy JaNika Wiley, Social Media, September 28, 2022
Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will be happy to assist. Thank you. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
2
Great picture ruined by a terrible user experience
on October 9, 2022
Posted by: JBeee
Verified Purchase:Yes
The new WebOS is horrible. You get annoying ads that you have no control over that end up in the largest section of your Home Screen. Loved my experience on the 2017 OLED but this new interface is miserable.
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
Thank you for taking the time to communicate with LG about your experience with your LG TV. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Power Issue
on January 16, 2023
Posted by: Mike A B
from Crystal, MN
There appears to be a somewhat common issue with the 83” G2. Many people are receiving units that , when the TV has been off for a certain amount of time, it has to be powered on multiple times before it will stay on. Mine was purchased in Nov 22 and I’ve had the main board and power supply replaced. Now a tech has to come out to replace more parts. Frustrating to say the least considering how expensive these are and the hassle of having to take it down multiple times
LG - what”s the solution here?
Response from lg.comBy Dhana Danee Enriquez, LG Social Media, January 17, 2023
We appreciate the time you committed to providing us with detailed and constructive feedback, and we're sorry to hear this happened. We will surely pass on your feedback to the rest of our team to be considered for our continuous product improvement. If you need further assistance, you can reach us at our customer service line at (800) 243-0000 or send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee
Written by a customer while visiting lg.com
Posted by: D Kloss
from Beebe, Arkansas
Verified Purchase:Yes
[This review was collected as part of a promotion.] The TV has an excellent picture, but the problem we are having is with the LG Sound bar. We’ve had the Geek Squad out 4 times and it is still not connecting toe the ARC feature every time. We have dish and stream thru Roku. When Roku is on the ARC connects every time. But it will disconnect itself within about an hour, revert to TV sound out and then it may go back into ARC mode. Very frustrating!
It will not go to ARC when using Dish unless you go from Streaming to Dish and then it disconnects going back to TV sound out after an hour or so.
It will not go to ARC when using Dish unless you go from Streaming to Dish and then it disconnects going back to TV sound out after an hour or so.
This is an awfully expensive system to have these kind of problems! Next step is I give up and try to get a refund or a new system and try again.
Response from lg.comBy JaNika Wiley, Social Media, November 28, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
5
Astounding TV, Too Pricey
on January 14, 2023
Posted by: RKF23
from Austin, TX
I saw the LG G2 97 on display and it's a mind-blowing TV. No way though should it be 5x the cost of the 83 inch version. If it were to drop down to 15K it would be an instant purchase.
Written by a customer while visiting lg.com
Posted by: Mopo36
from CA
Verified Purchase:Yes
I bought this OLED 4 months ago and there is a panel issue. I’d be more pleased if LG offered to replace the TV with a new one, rather than repair it, as that would essentially be like me buying a refurbished TV for full price. I’d understand if this was a couple years old, but I bought it in July, and officially unboxed it in September, so really it only had 2 months of use before the infamous verticals line on the screen.
Response from lg.comBy LG Customer Experience team, Customer Care, November 9, 2023
Hey, we get how important is it for you to resolve this issue to your liking and would like to have another look into the issue you're experiencing. Please reach out to our social media team by sending us a PM on Facebook or a DM on Twitter at the handle @LGUSSupport. Kindly include your phone number and TV information in your private message to us (model and serial numbers). We look forward to the opportunity to help! ^Chris
Written by a customer while visiting lg.com
Posted by: kim kim
from fairfax virginia
Verified Purchase:Yes
i bought it one month ago. the first, it didn't turn on and it takes more than 3 weeks to get an appointment. service center is horrible to reach out
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
Pros & Cons - Bad wifi
on December 6, 2022
Posted by: wifi bad
from Washington
Pros: TV Hugs the wall and looks really good. OLED screen is fantastic (should add this is my first new TV in almost 12 years)
Cons: 1) After about 48hrs of owning it the wifi started to drop off the network about every 45min and would be very difficult to reconnect. I have to unplug the TV and then plug it back in to get the wifi reconnected. VERY FRUSTRATING! I ended up using ethernet port and connecting directly to modem. Im still deciding if I want to return it but I spent a lot of time installing it to the wall and wiring it. Would definitely return if it was on a stand. IF YOU HAVE TO RELY ON WIFI I WOULD NOT PURCHASE.
2) Wall bracket is exactly 16" wide with large holes at the ends that the supplied screws would slip through. I wanted to mount on 2 studs which span 16" oc. I used different screws and washers to mount bracket. Bracket should be a little wider to make it easier mounting on 2 studs.
2) Wall bracket is exactly 16" wide with large holes at the ends that the supplied screws would slip through. I wanted to mount on 2 studs which span 16" oc. I used different screws and washers to mount bracket. Bracket should be a little wider to make it easier mounting on 2 studs.
Response from lg.comBy JaNika Wiley, Social Media, December 6, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG TV. This information will be shared with our research and development teams for future improvements. ^Nikki
Written by a customer while visiting lg.com