Customer reviews from lg.com
LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Average customer rating
4.5
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
226
4 Stars
33
3 Stars
13
2 Stars
7
1 Star
17
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Customer Rating
2
Great picture ruined by a terrible user experience
on October 9, 2022
Posted by: JBeee
Verified Purchase:Yes
The new WebOS is horrible. You get annoying ads that you have no control over that end up in the largest section of your Home Screen. Loved my experience on the 2017 OLED but this new interface is miserable.
Response from lg.comBy JaNika Wiley, Social Media, October 11, 2022
Thank you for taking the time to communicate with LG about your experience with your LG TV. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: wildcat fever
from Tucson AZ
Verified Purchase:Yes
I really wanted to give this a five star rating I just cannot. The quality of the features and picture is phenomenal. Here is where the problem lies. The TV continued to lose wireless connections and there was no way to fix it unless you unplug the TV and reset everything. Went on YouTube videos and there was also a couple other ways of doing it but they only worked some of the times by changing the country of where you live and then resetting it back. The only fix to the solution was I used an ethernet cable and hardwired it into my Internet because I really did not want to return the TV and go back to Samsung which I’ve never had any issues with. I called LG and here is the other problem. They would not admit to any wireless dropping Internet problems which seems to be a very common theme when you start researching on the Internet. So unless you were prepared to run a direct connection I would not recommend this TV. If you are able to run a direct connection the TV is awesome!
Written by a customer while visiting lg.com
Posted by: pblake633
from North Carolina
Verified Purchase:Yes
Happy with the purchase so far. Beautiful sound and picture quality. Easy to use especially the microphone feature. I have down loaded several apps and the process was easy and the integration seamless.
Written by a customer while visiting lg.com
Customer Rating
5
The 65" G2 Has a Better Picture than 2021 65"C1!
on September 30, 2022
Posted by: S Kovensky
from Northern ME
Verified Purchase:Yes
Crisper picture, more and easier access to all adjustments. Wi Fi seems more stable.
Written by a customer while visiting lg.com
Posted by: Scifiwoman
from Cleveland Heights, OH
Verified Purchase:Yes
I received this TV a week ago and I can't believe the color. It is also nice to have all the apps without having a plug in for them. The remote is easy to use and very slim. You will not be disappointed with this purchase.
Written by a customer while visiting lg.com
Customer Rating
1
Great Picture, Terrible Wi-Fi
on September 28, 2022
Posted by: VinBove
from Oviedo, Florida
Nothing but Wi-Fi issues. Can’t enjoy this beautiful TV because just about every hour it loses its connection. LG tried to support this issue twice but it’s still the same issue. I have a newer google mesh Wi-Fi system not even 3 feet away from the TV and still have these issue. Seems like this is a known issue on a bunch of forums but still no real fix.
Response from lg.comBy JaNika Wiley, Social Media, September 28, 2022
Thanks for reaching out to provide your feedback. We would be happy to look further into this, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and we will be happy to assist. Thank you. ^Nikki
Written by a customer while visiting lg.com
Posted by: DJMcNa
from Fort Mill, SC
Verified Purchase:Yes
Upgraded to this tv about three weeks ago, WOW!!! Can not believe the improvement in picture clarity and the colors just pop. I never realized what I was missing until I purchased this TV.
Written by a customer while visiting lg.com
Posted by: Carlos Babich
from Miami, Fl
Verified Purchase:Yes
It’s been a little over two months of having this TV. I’m extremely satisfied with the image quality and its features. I had a bit of an issue with the motherboard and wifi dongle, but customer service was excellent and sent over a technician promptly sorting it out.
I’m not a huge fan of the mount that comes with the TV, but there isn’t much choice considering that it doesn’t come with a stand.
I’m not a huge fan of the mount that comes with the TV, but there isn’t much choice considering that it doesn’t come with a stand.
Written by a customer while visiting lg.com