Customer reviews from lg.com
LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Average customer rating
4.5
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
226
4 Stars
33
3 Stars
13
2 Stars
7
1 Star
17
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Posted by: Carl1915
from Des Moines, IA
Verified Purchase:Yes
Picture is great. OS is awful! Apps don't work. Internet shuts off, hard wired or WI-FI, TV shuts off abitrarily. Have contacted support multiple times. All they offer is a "hard reset". Awful purchase. Sorry i have it.
Response from lg.comBy Tanisha, social/LG, May 25, 2023
Oh Wow! We would like to help you sort this issue out with your LG TV and internet concerns. We want to thank you for your comments. With that said, We would like to have you reach out to us via our social media platform Facebook or Twitter please use the handle @LGUSSupport. Please be prepared with your serial number and a good contact number and we can get you some attention towards a resolution since you're having trouble reaching us at our 800-243-0000.~Tanisha
Written by a customer while visiting lg.com
Customer Rating
3
Great picture, but makes high pitch sound
on September 19, 2022
Posted by: Sparkybish1981
from Wichita, KS
I bought the TV yesterday. Got it unboxed, and everything plugged in. When I turned the TV on, and the wallpaper would show up on the idle screen, I heard a high pitch whine come from the back of the TV. I tried different video sources. Tried streaming a movie, I played video games on my Xbox series X, and played a blu-ray. Whenever the image on the screen was bright, the TV made the high pitch sound. The picture is fantastic, but the whine is distracting.
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
Let us help you with that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to assist with the issue. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
4
Good quality
on September 23, 2022
Posted by: Nitronic
[This review was collected as part of a promotion.] The picture is very sharp and excellent quality. The sound is very poor but probably the speakers are damaged. Support is going to check.
Written by a customer while visiting lg.com
Customer Rating
1
LG G2 will catch on fire (power on issue)
on November 21, 2022
Posted by: TimZetta
from Ohio
IMPORTANT: Anyone who has the LG G2 and has to press the power on button twice in order to turn their TV on: GET A TV REPLACEMENT ASAP! The LG G2/C2 83 inch has been recalled due to a badly engineered motherboard. The problem is a few compacitors on the board fail to hold power to the P3 circuit. This means if the TV sits long enough it will not have enough power to energize the relay and allow the TV to turn on properly the first time. This is why pressing power on the first time pulls energy from the wall and energizes the P3 circuit at less than half voltage and the relay does not engage to allow the TV to turn on. The second power on press will allow the TV to come on due to the strange half-volted P3 power state. This half-volted state, if persisting for a long period of time, can cause the motherboard to short to ground and cause a fire.
Response from lg.comBy JaNika Wiley, Social Media, November 22, 2022
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Nikki
Written by a customer while visiting lg.com
Posted by: TJS99
from Philadelphia, PA
Verified Purchase:Yes
I bought this TV about a month ago and I’m very happy with it overall. The picture quality is unbelievable. I had a previous generation OLED and the picture quality on this television in comparison is insanely better. It is also very bright compared to my previous OLED. If you want one of the best TVs on the market, this is the one for you.
Written by a customer while visiting lg.com
Posted by: Brad692
from Shawnee, KS
Verified Purchase:Yes
I have nothing but good things to say about the G2. Mg first LG was a C7, then I purchased a C1 and G2 this year. The G2 sits beautifully against the wall. Build quality appears good, no issues with the G2 at all. The picture quality is the best and looks great playing games and watching movies. If you plan to mount a tv, the G2 is the way to go.
Written by a customer while visiting lg.com
Customer Rating
4
Picture is amazing, wall bracket can use some work
on December 1, 2022
Posted by: Installer49
from Boise ID
Verified Purchase:Yes
I bought this a few weeks ago and I cannot rave enough about the picture quality. Features on the tv are good and easy to use. I wish there was a way to upload my own photos for screen saver. The only reason this tv did not get a 5 star review was for the wall bracket. As an installer of TVs for over 29 years I do not like to hang a tv this size (77”) on one stud or no stud using the provided wall anchors. The provided wall mounted is a nice and great idea, but way to short to hit two studs 16 on center. Especially if the studs are not exactly where you need them to be. My wall to get tv centered had a stud dead centered on tv and then 16” away from that on either side was the next stud. So I purchased a razor mount so I could mount to 2 studs and slide the tv centered on that mount. The factory mount is two short and no additional adjustment left or right. I have seen too many tv fail due to Sheetrock anchors. Other than that I would recommend this tv to anyone.
Written by a customer while visiting lg.com
Customer Rating
3
EHHH....
on December 17, 2022
Posted by: DevCfan
from Houston, TX
My first OLED was the C1 I fell in love with it and never had a bad thing to say about it. I went over the specs between the C2 and G2 and decided to go with the G2 and now I am in regrets with the issues I am having with this tv. I feel the C class has a better picture over the G. I purchase the C2 for my son and he absolutely loves it over my G class, and I feel the same. This tv always disconnects from my internet and the apps crash to where I am constantly having to unplug from the wall and plug back in for it to reconnect and work properly. I hope there will be an upgrade for this issue.
Response from lg.comBy JaNika Wiley, Social Media, December 19, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG TV. This information will be shared with our research and development teams for future improvements. ^Nikki
Written by a customer while visiting lg.com