Customer reviews from lg.com
LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Average customer rating
4.5
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
226
4 Stars
33
3 Stars
13
2 Stars
7
1 Star
17
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Posted by: Malaydave69
from Canton MI
Verified Purchase:Yes
Started off as a really nice TV until it was fuzzy and then went dead. TV seemed extremely hot before it went off and no longer would power on. Thin profile looks nice on wall but really wondering if it’s not enough space for electronics to cool and get air flow. Either I had a lemon and possibly a one time issue or LG has an overheat problem with these units and likely will see more of these reviews for no power.
Response from lg.comBy JaNika Wiley, Social Media, December 12, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG TV. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
Awful operating system & poor connectivity
on January 6, 2023
Posted by: Texas23
from Austin, TX
The TV is pretty but it loses connection to WiFi frequently and only resolves by unplugging the tv. This is a known issue but LG support pretends it’s news to them. The solution is to replace the TV or have a technician come insight to work on it. This issue started out of the box and makes using it impossible. I would not recommend this TV. Besides the WiFi issues, the webOS is clunky and has lots of ads that can’t be dismissed.
Response from lg.comBy JaNika Wiley, Social Media, January 12, 2023
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG TV. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. This information will be shared with our research and development teams for future improvements. ^Nikki
Written by a customer while visiting lg.com
Posted by: RJ8302
from Austin
Verified Purchase:Yes
From the moment I first set it up it took 4 presses of the power button to turn it on. After doing some research I found that every LG G2 83" TV has a defective power board that needs to be replaced. Disappointed to see this defect in a such expensive premium model tv.
Response from lg.comBy Alice Feliz V. Luna, Social Media, June 4, 2023
Hi, RJ8302. Thanks for reaching out. Hopefully you were able to get the motherboard fixed. But should you have additional concerns, please feel free to contact us by sending us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^Jolly
Written by a customer while visiting lg.com
Posted by: DogshoesRIP
from California
Verified Purchase:Yes
The picture, size, mounting, is all great. It is an amazing TV with amazing picture quality...I only really have one gripe and that is the self-dimming. It is called ABL (auto brightness dimming) and ALL OLEDs have it. You can be watching a show that has dark or static scenes and the TV will just get darker to where the picture is impossible to see anything. The only way to change it is in the SERVICE MENU which normal people do not have access to. AND THEN if you do have a service remote and change it, it voids your warranty. Its dumb...but hopefully one day they will fix this issue.
Written by a customer while visiting lg.com
Posted by: Royss
from Florida
Verified Purchase:Yes
Bought this five months ago and had to replace the screen. This is my third lg tv and hadn't had problems withe first two tvs. The screen that was replaced seems to referb since it still has stains that I can't remove. Will have to think and think again if I'm going to buy another lg tv. Why don't they make 'em the same?
Response from lg.comBy JaNika Wiley, Social Media, December 27, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: JCovas
from Florida
Verified Purchase:Yes
My TV has issues with the WIFI it has been fix and the issues with the WIFI keeps disconnecting from the home WIFI at it own after one day after the repair was done.
Response from lg.comBy JaNika Wiley, Social Media, December 27, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to see what we're able to do to assist. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
3
An Absolutely Fabulous Colorful Tour De Force
on January 22, 2023
Posted by: Neil T G
from Oklahoma City, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this unit brand new as a replacement for my LG CX 65-inch. I have to say, the color balance is exquisite, the picture quality is incomparable, the black depths are beautiful - this is one of the best televisions for gaming, streaming, sports, media centers or otherwise.
And I would never, ever, EVER buy it or recommend it to anyone.
Why, you ask? For the same reason I gave it 3/5 stars - the absolutely illogical changes they’ve made to the remote.
See, they removed the play and pause buttons. “So what?”
So:
- Are you streaming? Need to pause? Better hit the center key. Oh, you accidentally hit one of the circle directions because it’s in the center? Guess you wanted to bring up subtitles, or skip to the next episode, or exit the program.
- Did you slightly roll the center key, because it’s also a scroll wheel? Whoops, now you’re on pointer mode. Better hope the app you’re using will pause when your pointer clicks! And that it’s not starting over anything else!
- What if your app doesn’t pause when the center button is pressed? Different app developers assign different functions, I’ve found ones that bring up menus instead. So I have to swirl the pointer around to pause. And hope I don’t skip or scan through the episode instead.
- Are you streaming? Need to pause? Better hit the center key. Oh, you accidentally hit one of the circle directions because it’s in the center? Guess you wanted to bring up subtitles, or skip to the next episode, or exit the program.
- Did you slightly roll the center key, because it’s also a scroll wheel? Whoops, now you’re on pointer mode. Better hope the app you’re using will pause when your pointer clicks! And that it’s not starting over anything else!
- What if your app doesn’t pause when the center button is pressed? Different app developers assign different functions, I’ve found ones that bring up menus instead. So I have to swirl the pointer around to pause. And hope I don’t skip or scan through the episode instead.
You know what I use this TV for? STREAMING AND MOVIES. I live a normal life where I have to pause occasionally, and it’s just such an asinine, pointless quality-of-life reduction to fight with my remote to do it.
I literally tracked down MY REFURBISHED REMOTE across multiple cities in the state, just to get it back - and guess what? The play and pause buttons for that old remote work JUST FINE with the LG G2.
So they didn’t remove the software/board function. Just the button. Inconceivable. When it’s time to upgrade, I will never buy another LG TV until they stop designing SMART TV REMOTES with fewer and fewer features.
PS: The menu bloat is insane. The forced advertising is obscene and unnecessary. Why does the TV’s smart menu and app dashboard move TEN TIMES FASTER if I change the TV region to somewhere without ads? Why, even after disabling all advertisement I can, am I STILL getting hounded on the main screen by ads I don’t care about, that slow down my TV?
It’s crazy to say it, but the LG G2 is worse than the CX in every way that matters to me: User experience, quality of life, and most importantly, RESPECT for the customer.
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, February 6, 2023
We're grateful for the time you took out of your day to write us such detailed feedback. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Anonymous
from Trucker, ca
Verified Purchase:Yes
I bought this tv at the end of june and it quit working in december. LG would not replace tv, they insisted on trying to fix it. It is now March 7th and they still haven’t fixed it.
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 7, 2023
We highly appreciate your honest feedback regarding your experience. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com