Customer reviews from lg.com
LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Average customer rating
4.5
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
226
4 Stars
33
3 Stars
13
2 Stars
7
1 Star
17
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Posted by: Ricash65
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this TV in late November, I used it for about a week. The TV worked flawlessly, the picture and sound was a step up from my 2016 LG Oled 65 inch. I was out of town for 3 weeks and when I came back and turned the TV on it would turn off intermittently only after a few seconds.I could not use the TV for about 1 week, when I turned it on it stay ed on long enough that I was able to reset it to it's initial settings. Now it seems to be working fine again. I hope LG has a solution to this problem through future updates.
Written by a customer while visiting lg.com
Posted by: Ken839
from Branchport NY
Verified Purchase:Yes
I bought the tv a month ago and have enjoyed it ever since. The picture quality is wonderful. I like that LG has continue to provide software updates to the TV. Many new options for watching different TV shows and movies.
Written by a customer while visiting lg.com
Posted by: Lg 65 OLED
from Laguna Woods , California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this last month , so far it’s good. I am not happy with its wall mount.
Written by a customer while visiting lg.com
Posted by: Amossuz
from Benton, Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] Disappointing inability of the tv to play dark scenes correctly. If you don't want to mount the TV flush against the wall the alternative is very lacking.
Response from lg.comBy Cazzandra Galangco, LG Social Media, February 5, 2023
It means a lot to us that you took the time to share your comments with the rest of our community and us about your LG TV. Your review will be sent to the rest of our team and will be considered for future product developments. We’re sorry to hear that you're having issues viewing dark scenes on your unit. Please don't hesitate to reach out to us if you need any assistance. Just send us a private message on Facebook or Twitter at @LGUSSupport with your contact number. You may also call us at (800) 243-0000, and we'd be glad to help you out. -Cazz
Written by a customer while visiting lg.com
Customer Rating
3
An Absolutely Fabulous Colorful Tour De Force
on January 22, 2023
Posted by: Neil T G
from Oklahoma City, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got this unit brand new as a replacement for my LG CX 65-inch. I have to say, the color balance is exquisite, the picture quality is incomparable, the black depths are beautiful - this is one of the best televisions for gaming, streaming, sports, media centers or otherwise.
And I would never, ever, EVER buy it or recommend it to anyone.
Why, you ask? For the same reason I gave it 3/5 stars - the absolutely illogical changes they’ve made to the remote.
See, they removed the play and pause buttons. “So what?”
So:
- Are you streaming? Need to pause? Better hit the center key. Oh, you accidentally hit one of the circle directions because it’s in the center? Guess you wanted to bring up subtitles, or skip to the next episode, or exit the program.
- Did you slightly roll the center key, because it’s also a scroll wheel? Whoops, now you’re on pointer mode. Better hope the app you’re using will pause when your pointer clicks! And that it’s not starting over anything else!
- What if your app doesn’t pause when the center button is pressed? Different app developers assign different functions, I’ve found ones that bring up menus instead. So I have to swirl the pointer around to pause. And hope I don’t skip or scan through the episode instead.
- Are you streaming? Need to pause? Better hit the center key. Oh, you accidentally hit one of the circle directions because it’s in the center? Guess you wanted to bring up subtitles, or skip to the next episode, or exit the program.
- Did you slightly roll the center key, because it’s also a scroll wheel? Whoops, now you’re on pointer mode. Better hope the app you’re using will pause when your pointer clicks! And that it’s not starting over anything else!
- What if your app doesn’t pause when the center button is pressed? Different app developers assign different functions, I’ve found ones that bring up menus instead. So I have to swirl the pointer around to pause. And hope I don’t skip or scan through the episode instead.
You know what I use this TV for? STREAMING AND MOVIES. I live a normal life where I have to pause occasionally, and it’s just such an asinine, pointless quality-of-life reduction to fight with my remote to do it.
I literally tracked down MY REFURBISHED REMOTE across multiple cities in the state, just to get it back - and guess what? The play and pause buttons for that old remote work JUST FINE with the LG G2.
So they didn’t remove the software/board function. Just the button. Inconceivable. When it’s time to upgrade, I will never buy another LG TV until they stop designing SMART TV REMOTES with fewer and fewer features.
PS: The menu bloat is insane. The forced advertising is obscene and unnecessary. Why does the TV’s smart menu and app dashboard move TEN TIMES FASTER if I change the TV region to somewhere without ads? Why, even after disabling all advertisement I can, am I STILL getting hounded on the main screen by ads I don’t care about, that slow down my TV?
It’s crazy to say it, but the LG G2 is worse than the CX in every way that matters to me: User experience, quality of life, and most importantly, RESPECT for the customer.
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, February 6, 2023
We're grateful for the time you took out of your day to write us such detailed feedback. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, or reach us at our customer service line at (800) 243-0000, and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Posted by: Chaz3344
from Boise Idaho
Verified Purchase:Yes
Had this TV installed 3 weeks ago. The picture is outstanding; vibrant colors. Lives up to its reputation.
Written by a customer while visiting lg.com
Posted by: Jayeshkumar
from Chicago
Verified Purchase:Yes
Kids are honest
My son said “Really good TV we no need to go theater any more” it’s really good
My son said “Really good TV we no need to go theater any more” it’s really good
Response from lg.comBy Alice Feliz V. Luna, Social Media, January 20, 2023
We're really grateful and appreciate you for taking the time to share your rating with us. Your feedback is very important to us and it helps us keep fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG TV, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact info, or call our Customer Service (800) 243-0000 and we'll be happy to assist. Thank you. ^Jolly
Written by a customer while visiting lg.com
Posted by: Dee666
from JerseyCity, NJ
Verified Purchase:Yes
I have had this beautiful amazing tv a month ago after doing a lot of research and I’m so happy I did. We just moved to this new house and previously, I didn’t use to enjoy watching tv.. but now, with this LG Oled Gallery series 83” in my living room, watching tv is such a joy and a pleasure. Our whole family loves it and even some of our friends expressed their awe in how it’s so beautiful to watch shows with this tv. It’s so pleasing to the eyes even if it’s a huge tv. I paired it with a Sonos soundbar +subwoofer and it improved the already good sound of the tv itself. I just watched Avatar with this set up last night and it was the next best thing watching this vs the movie theater. So far, I love all the features and the minimalist look of this. I love how I can have artwork and beautiful landscapes displayed in sequence when I’m not watching tv. It makes the look of my living room so beautiful as it is flush and flat on my wall. I thought I wouldn’t like the remote control for this model bec it’s not back-lit but after using it almost everyday, it became intuitive to find the buttons even while in a darkened room. I am quite surprised that i don’t get lost with the buttons now. It did took some adjustment and getting used to the buttons and setttings. I don’t even have my Apple TV installed bec I don’t need it, so far. Maybe I will if I want to do mirror imaging, but the tv come installed with Apple TV already. There are also many apps available to install!
Overall, this tv is the best tv I’ve owned so far and watched tv from. I’m thinking of getting a smaller one for another room in my house. That’s how good this LG Oled Gallery series is! No regrets and I’m quite a happy camper here!
Overall, this tv is the best tv I’ve owned so far and watched tv from. I’m thinking of getting a smaller one for another room in my house. That’s how good this LG Oled Gallery series is! No regrets and I’m quite a happy camper here!
Response from lg.comBy LG, February 6, 2026
Hi, there. Thanks so much for sharing your experience with your LG TV (OLED83G2PUA) model. It’s wonderful to hear how much joy this TV has brought to your new home. The Gallery Series truly shines when it comes to design and picture quality, and it’s great to know it’s transforming your living room into a space you love spending time in.
It's great that you love the flush-mount design, artwork mode, and stunning OLED picture. Pairing it with your Sonos setup promises an excellent home-theater experience. It's impressive that your family and friends are also impressed, highlighting how well this model suits your space. Additionally, it's fantastic that the remote and webOS became intuitive quickly, especially with the built-in apps and Apple integration. For more guidance, visit https://www.lg.com/us/support/product/lg-OLED83G2PUA.AUS.
If you ever need help exploring features or settings, feel free to email lgdigitalcare@lg.sprinklrsupport.com anytime.
^Juvy
#LifesGood ❤️
It's great that you love the flush-mount design, artwork mode, and stunning OLED picture. Pairing it with your Sonos setup promises an excellent home-theater experience. It's impressive that your family and friends are also impressed, highlighting how well this model suits your space. Additionally, it's fantastic that the remote and webOS became intuitive quickly, especially with the built-in apps and Apple integration. For more guidance, visit https://www.lg.com/us/support/product/lg-OLED83G2PUA.AUS.
If you ever need help exploring features or settings, feel free to email lgdigitalcare@lg.sprinklrsupport.com anytime.
^Juvy
#LifesGood ❤️
Written by a customer while visiting lg.com