Customer reviews from lg.com
LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Average customer rating
4.5
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
226
4 Stars
33
3 Stars
13
2 Stars
7
1 Star
17
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Posted by: Ted57
from Indiana
Verified Purchase:Yes
I was blown away from the start with how great the picture is. We have a 5 year old LG OLED TV and the new TV's picture is like comparing night and day, even though the 5 year old TV is still great. The SMART TV functions have worked great also. The only downside: the sound quality isn't as good as our other TV ... really need to crank up the volume. Hoped to avoid getting a sound bar but may not be possible.
Response from lg.comBy Tanisha, social/LG, April 5, 2023
We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, if you need further assistance, send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information or call our Customer Service at (800)243-0000. Thank you ~Tanisha
Written by a customer while visiting lg.com
Posted by: Eli Elliott
from Philadelphia
Verified Purchase:Yes
Bought this when my CX started acting weird. Wow! What an improvement over an already excellent tv. Love the updated OS, and the magic remote (though I wish it was a bit sleeker). Picture quality is amazing! Definite improvements in bright room performance. Couldn’t be happier with my purchase.
Response from lg.comBy Cazzandra Galangco, LG Social Media, March 22, 2023
Amazing feedback. Thank you so much for giving us 5 stars! It is not every day that we receive feedback as detailed and thoughtful as yours. Every team member here appreciates your review regarding your LG G2 55-inch OLED Evo Gallery Edition TV, and it motivates us to continue developing our products and services. We're grateful that we had the opportunity to serve you. Thanks again for choosing LG! -Cazz
Written by a customer while visiting lg.com
Posted by: Anonymous
from Trucker, ca
Verified Purchase:Yes
I bought this tv at the end of june and it quit working in december. LG would not replace tv, they insisted on trying to fix it. It is now March 7th and they still haven’t fixed it.
Response from lg.comBy Alice Feliz V. Luna, Social Media, March 7, 2023
We highly appreciate your honest feedback regarding your experience. We’re sorry to hear that you didn’t have a great experience with our service. Trust us when we say that your comments does not go unnoticed. We would be pleased to investigate this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, the hashtag #VOC, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: G2 77
Verified Purchase:Yes
Always wanted a LG Wallpaper TV however it's no longer on the market. However this 77" G2 is just as good looking with very nice pictures on the wall. Very nice looking with quality built.
Response from lg.comBy Christian Jimenez, LG Social Media, April 4, 2023
#LifesGood when beautiful colors meets beautiful design in your TV to bring you the most premium TV entertainment experience. Enjoy your G2 gallery design that seemingly hugs the wall for the ultimate balance of form and function. Happy movie night! Should you need support, we're available via social media for your convenience. Feel free to direct message us on Twitter (@LGUSSupport) or private message us on Facebook (@LGUSA). We're here to assist! ^Chris
Written by a customer while visiting lg.com
Customer Rating
2
Great picture quality but unfortu had to return it
on February 28, 2023
Posted by: KP75
from Massachusetts
Verified Purchase:Yes
Got the TV the day of the superbowl and the picture was amazing. We watched a movie streaming through the tv and we were very happy. Then later on we went to our cable and watched the big game when we noticed it was blinking. We thought maybe it was the channel so thought nothing of it. Then for the next few days and many different troubleshooting things, the blinking would just not stop, the last straw was watching a movie and more than half way throughthe tv blinked and sent us to the D+ homepage. We were sad as it was a great picture and the colors were amazing. But if I am going to pay 2 grand for a tv then I should not have these issues right out of the box.
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 28, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Garrett1234
from Palm Beach, Florida
Verified Purchase:Yes
The New G2 Oled Tv's by LG are simply the best you can get. I recommend this to anyone looking to upgrade there setup.
Written by a customer while visiting lg.com
Posted by: Dennis 17
from Kincheloe Mi
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my LG 65 G2 and I am completely satisfied. The picture is tremendous. Great Job producing such a great product. Thank You
Response from lg.comBy Jai., LG Social Media, April 12, 2023
Hi there Dennis! We’re really grateful and appreciate you taking the time to share your rating with us. Furthermore, we are excited to hear that you are enjoying your LG TV. We do all we can to provide our customers with the best service. We work continuously to improve the quality of our products and services that drive customer satisfaction. Should you need any assistance with your unit, please send us a private message on Facebook or Twitter at @LGUSSupport, and we will be happy to assist you. `Jai.
Written by a customer while visiting lg.com
Posted by: RedViper
from Glen Allen Virginia
Verified Purchase:Yes
Tv ✔️’s a lot boxes for premium television sets. As the owner of a 77 inch g1 I appreciate the upgrades in the frame being changed to a flat box to hug the wall better as opposed to the g1 bezel. There is an improvement to the mounting bracket adding additional anchor points to the tv.
The bracket has room for improvement. The bracket could stand to be either longer or more box shaped so as to hit more stud in a drywall/2x4 wall. In both installs I had to cut out a large section of drywall and reinforce with 2x4 and on the second install a 2x6. My framing didn’t appear be oddly diminished but in each install the bracket only reached one stud and didn’t appear strong enough to support this hefty tv. That adds in the need for drywall repair and painting. I never want to move these tv.
Written by a customer while visiting lg.com