Customer reviews from lg.com
LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Average customer rating
4.5
(296 Reviews)
Rating breakdown 296 reviews
5 Stars
226
4 Stars
33
3 Stars
13
2 Stars
7
1 Star
17
80%of customers recommend this product.
(
4 out of
5)
Customer Reviews for LG - 97" Class G2 Series OLED evo 4K UHD Smart webOS TV with Gallery Design (2022)
Customer Rating
1
great tv when it works.
on November 18, 2024
Posted by: Buzztech
i bought it just over 2 years ago. and it already died. warranty is no good. and LG wont do anything about it, but tell me to find someone to fix it.
Response from lg.comBy LG Digital Care Team, November 22, 2024
Hey there! We appreciate you letting us know about what's happening with your LG T, and we want to help getting up and running again so you can have a great home theater experience. Please send us a private message on social media at @LGUSSupport with your contact details, model number, details about what's happening with your TV, and details about your previous conversation with support, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Good colors, awful sound, awful build quality
on September 25, 2022
Posted by: WarpOrb
from SLC UT
I've had this OLED65G2PUA a couple weeks now, and its only real good quality is the thinness. The screen has warps along the top edge, the sound is way worse than my prior lower-end LG OLED model, and LG has been very unhelpful and uninterested in resolving these issues.
(click to see the video)
Response from lg.comBy JaNika Wiley, Social Media, September 27, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
1
There are issues.
on August 9, 2023
Posted by: sadTVtimes
from USA
Do not buy this TV! The power supply has died more than once and needs to be replaced over and over again. It will be working fine and then it dies.
Response from lg.comBy Ian, LG Social Media, August 9, 2023
Hello! We'd love to see if there's an underlying issue going on with your TV! Please reach out with the link below, and it'll be our pleasure to see what's going on. https://www.lg.com/us/support/contact ^Ian
Written by a customer while visiting lg.com
Customer Rating
3
Dumb Smart TV
on February 9, 2024
Posted by: NessaNova
[This review was collected as part of a promotion.] I think the picture and sound is excellent, but the “smart” features are annoying, for example if I am in conversation around the tv, sometimes it turns on and starts listening and responding as if we are voice controlling it, but we aren’t! The other super annoying feature is the auto screensaver, I want to be able to use the Spotify app without the screensaver turning on. Sometimes I like to keep it on for the lyrics to play on the screen, but the screensaver starts after like 2 minutes! And there’s no way to turn it off. I really don’t need the AI features, in fact I wish there were ways to turn all that stuff off, but I guess I need to get used to all my technology products listening and probably recording everything we say… I just want a regular tv with the updated color/sound.
Response from lg.comBy LG, June 9, 2024
Hi there. Thank you for bringing this matter to our attention, and we appreciate your feedback on the smart features of the LG OLED TV. We understand your difficulty in dealing with these matters, and we truly regret to hear about that. While these features seem to be bothering you, we can help you with this. With regards to the voice recognition feature of your LG TV, you can turn this feature off by going to Settings > General > AI Service > Voice Recognition Settings. While there's no direct option to disable it completely, the screen saver is designed to prevent burn-in on the OLED panel and cannot be turned off entirely. If you require additional assistance, you may reach out to our social media team at @LGUSSupport, and we'd be glad to accommodate you. `Liz
Written by a customer while visiting lg.com
Posted by: joebialek
from Cleveland
Verified Purchase:Yes
[This review was collected as part of a promotion.] this tv has been nothing but problems since I got it
Response from lg.comBy Alice Feliz Luna, Social Media, February 9, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, so we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: shaneaj
Verified Purchase:Yes
This TV is insane. Bright, crisp, and blackest of blacks. And it looks good on the wall. Sound quality is great, but I'm adding a soundbar with surround b/c it begs for more.
Written by a customer while visiting lg.com
Customer Rating
5
best I have ever seen
on July 13, 2024
Posted by: bobby2025
97" best picture I have ever seen amazing detail and blacks blown away
Written by a customer while visiting lg.com
Posted by: RalphA69
from Yorktown,IN
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently upgraded from a 7 year old 55” LG to the new 65” OLED. The difference is staggering. I am now able to airplay from my mobile devices.
Response from lg.comBy JaNika Wiley, Social Media, November 28, 2022
Thank you for taking the time to communicate with LG about your experience with your LG TV. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com