Customer reviews from Tuft & Needle
Tuft & Needle - Hybrid Mattress - Blue
Average customer rating
4.6
(587 Reviews)
Rating breakdown 587 reviews
5 Stars
444
4 Stars
71
3 Stars
41
2 Stars
20
1 Star
11
92%of customers recommend this product.
(
404 out of
440)
Customer Reviews for Tuft & Needle - Hybrid Mattress - Blue
Posted by: Stella!
Verified Purchase:Yes
Great transaction. Delivery, set-up and quality of mattress.
Written by a customer while visiting Tuft & Needle
Posted by: JenniferT
from Tennessee
Gender:Female
Verified Purchase:Yes
Customer service is excellent; mattress shipped quickly. Although not quite as soft as I anticipated, the mattress is still softer than my last one, and also very comfortable. I'm pleased with my purchase.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Chad e
from Phoenix az
Gender:Male
Verified Purchase:Yes
Super comfortable and customer service is outstanding!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Dani F
from Seattle, WA
Verified Purchase:Yes
Decided to go with Tuft & Needle based upon a positive Consumer Reports review and hot d*mn I was not disappointed! Just purchased a 2nd hybrid mattress for the guest bedroom. Best mattress I’ve owned!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: CJohn
from Portland
Gender:Female
Verified Purchase:Yes
It’s comfortable
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Mary G.
from FL
Gender:Female
Verified Purchase:Yes
Amazing comfort and support. I love it! Great company to do business with too!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
5
Very happy (not one to usually leave reviews)
on February 24, 2023
Posted by: Krissy_B
from Portland
Gender:Female
Verified Purchase:Yes
Very happy with the Mattress and the service! It has been a great experience in all around.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Customer Rating
2
Terrible.
on February 25, 2023
Posted by: KB128
from California
Gender:Female
Moved in with my partner who has this bed...
I've been sleeping on it for about 4 months & I wake up every single day with the worst lower back pain. It is way too soft for us!
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience, June 2, 2023
Hi KB! Thank you for your candid feedback, we're sorry to hear your Hybrid Mattress is causing you discomfort. We strive to provide quality sleep for years to come and are happy to take a look at what's going on. Feel free to reach out to our Customer Experience Team directly at 877-842-2586 or support@tuftandneedle.com, and we can guide you from there! Thanks again for sharing your experience, let us know if we can assist moving forward!
Written by a customer while visiting Tuft & Needle