Customer reviews from Tuft & Needle
Tuft & Needle - Hybrid Mattress - Blue
Average customer rating
4.6
(587 Reviews)
Rating breakdown 587 reviews
5 Stars
444
4 Stars
71
3 Stars
41
2 Stars
20
1 Star
11
92%of customers recommend this product.
(
404 out of
440)
Customer Reviews for Tuft & Needle - Hybrid Mattress - Blue
Posted by: tila;jd;aoljd
Gender:Female
Verified Purchase:Yes
Perfect support and comfort. Finally able to get to sleep and stay asleep
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: DM22
from Darnestown, MD
Gender:Male
Verified Purchase:Yes
Your mattress had a preinstalled gash in it. Not enough for me to return, but you need better quality control.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience , February 17, 2022
Hi there! Thank you for taking the time to provide your feedback. We're sorry to hear that your mattress arrived with a tear in the cover. We will pass this along to our Quality Assurance team. This issue may fall under the 10-year limited warranty. Please reach out to our team directly at 877-842-2586 or support@tn.com and we'd be happy to see how we can help.
Written by a customer while visiting Tuft & Needle
Customer Rating
4
Great Mattress. Delivery service needs work.
on February 26, 2022
Posted by: Cabernet13
Verified Purchase:Yes
Husband says it could be a little softer.
I like it.
Paid for White Glove set-up service. The 3rd party company they used (rural Oregon) had only been instructed to drop off the box and go. Not really their fault. They’d never delivered one before. We ended up watching the You Tubes and figuring it out, but not everyone could move the heavy mattress.
I like it.
Paid for White Glove set-up service. The 3rd party company they used (rural Oregon) had only been instructed to drop off the box and go. Not really their fault. They’d never delivered one before. We ended up watching the You Tubes and figuring it out, but not everyone could move the heavy mattress.
Written by a customer while visiting Tuft & Needle
Posted by: SMoore
Verified Purchase:Yes
The mattress is longer than our previous Cal King. Fitted sheets don't fit too well.
Written by a customer while visiting Tuft & Needle
Posted by: Nicole M.
from Walled Lake, MI
Gender:Female
Verified Purchase:Yes
This is a good solid mattress. It’s the right level of firm and it was easy to assemble with no problems.
My only issue is that I am side sleeper and I bought a new mattress hoping that it would stop the issue I have with my arms falling asleep multiple times a night. I still have that issue with this mattress unfortunately but otherwise it’s great.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: TanAnd
from Az
Gender:Female
Verified Purchase:Yes
I didn’t expect to feel the rebound of the coils as much as I did. Being a hybrid, we thought it would have the support of the coils but we didn’t think we would notice it because it is supposed to have foam on top of them. So we bought a 3” topper. We are very happy with it now.
Written by a customer while visiting Tuft & Needle
Posted by: S. Jones
Verified Purchase:Yes
This mattress is INCREDIBLE. Comfortable, supportive, and enjoyable! I would highly recommend it if you're in the market for a quality mattress
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Robin______
from Ohio
Gender:Female
Verified Purchase:Yes
Great mattress. Delivered way too early. I ordered on a specific date because I was waiting until the shipping window was just right for my move. I was moving from AZ to OH and had it shipped direct to OH the day I would arrive. It ended up getting there almost a week early and sat outside on a porch through snow and rain and the box ended up popping open and my mattress halfway expanded making it incredibly difficult to get inside and upstairs by myself since my husband was driving cross country and meeting me there later on. I ended up having to take it out completely downstairs and sleep in the living room for a week while I waited for my husband to arrive and help me move it upstairs.
No, I would not recommend this to a friend.
Written by a customer while visiting Tuft & Needle