Customer reviews from Tuft & Needle
Tuft & Needle - Hybrid Mattress - Blue
Average customer rating
4.6
(587 Reviews)
Rating breakdown 587 reviews
5 Stars
444
4 Stars
71
3 Stars
41
2 Stars
20
1 Star
11
92%of customers recommend this product.
(
404 out of
440)
Customer Reviews for Tuft & Needle - Hybrid Mattress - Blue
Customer Rating
5
on July 20, 2021
Posted by: hominidae
Gender:Female
We have only slept on our new T&N Hybrid mattress for one night so this review is actually for the stellar customer service support we received. There was a mix-up with our order and which lead us to believe we received the wrong product. Both Cassie and Marisa provided excellent assistance over the phone and followed up with me via phone and email. It turned out we received the correct item (it was packaged with the wrong information) so we were able to resolve the issue quickly. Just based on the responsiveness of their customer service team they have gained a customer for life! And as new parents, the first night on our new Hybrid wasn’t too shabby either! Thank you to Cassie/Marisa and the T&N customer service team!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: L. D.
from Eastern North Carolina
Gender:Female
Verified Purchase:Yes
It is soft on top but then firm underneath, I really like how it cradles and supports. I am a side sleeper with damage to my left leg, so I appreciate that I never feel pain. I have been sleeping through the night more since I got the bed!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Midcenturymoderne
from Austin, TX
Gender:Female
Verified Purchase:Yes
Very comfortable King, not hot. I’m a side-sleeper. Sides are substantial. I don’t roll off the sides like some reviewers claim. Great local delivery service/ recommend it. We previously bought a Queen.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: lilpepper
from Honolulu, HI
Gender:Female
Verified Purchase:Yes
This was the perfect mattress for my husband and me! It was conveniently packed in a box that could fit in a wagon to bring up to the condo. It was easy to unpack and it filled back up to its original size after a few hours. The hybrid is the perfect combo as it has the memory foam feel, but the springs help it feel more like a normal bed. The best part is that it doesn't transfer movement when the other person is moving. Totally happy with this purchase!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Amo!
from Huntington Beach, California
Gender:Female
Verified Purchase:Yes
So comfortable, easy setup and no back aches anymore!!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Miranda Tate
from Oregon
Gender:Female
Verified Purchase:Yes
It's been amazing! My fiancé has noticed a dramatic improvement in his back pain since switching to the new mattress. I sleep incredibly well. It has definitely been improving our overall quality of life and purchasing it is some of the best self care I've done for myself. We splurged and bought a king but, I'll never go back to sleeping on a different bed again!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jonathan W
from Richmond, VA
Gender:Male
Verified Purchase:Yes
We switched from a Casper mattress after I was waking up with back pain. The T&N Hybrid is the perfect blend of soft and supportive. I sink into it but feel support in all the right places. I no longer wake up with back pain.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Peter Y
Gender:Male
Verified Purchase:Yes
I already have the original single mattress. So I bought a harder hybrid mattress when I bought a queen size. But the hybrid mattress is not as hard as I thought it would be, so it is little bit uncomfortable.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 2, 2020
Hi there. Thank you for your review. We're sorry to hear the Hybrid mattress has not met your expectations. If you'd like help with a return or exchange, please reach out to support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle