Customer reviews from Tuft & Needle
Tuft & Needle - Hybrid Mattress - Blue
Average customer rating
4.6
(587 Reviews)
Rating breakdown 587 reviews
5 Stars
444
4 Stars
71
3 Stars
41
2 Stars
20
1 Star
11
92%of customers recommend this product.
(
404 out of
440)
Customer Reviews for Tuft & Needle - Hybrid Mattress - Blue
Posted by: NyYnke23
Verified Purchase:Yes
Made my back hurt and caused me to feel restless in the morning and back pain
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, April 20, 2021
Hi there. We're sorry to hear the mattress wasn't as comfortable as expected. Thank you for taking the time to share your review. We will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Customer Rating
3
Declining
on January 22, 2021
Posted by: Yobo
from Suwannee Ga
Gender:Male
Bed has been becoming more uncomfortable. I believe I bought the most firm available.
No, I would not recommend this to a friend.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, January 22, 2021
Hi there. Thanks for your review. We're sorry to hear you've been uncomfortable on the Hybrid mattress and would love the opportunity to troubleshoot. Please reach out to our team at support@tn.com or 877-842-2586 for support moving forward.
Written by a customer while visiting Tuft & Needle
Posted by: PaigeD
from DE
Gender:Female
Verified Purchase:Yes
It feels the same as the regular bed.
Also, I'm calling BS on the cooling technology. I'm sweating like a pig in this bed.
Not worth the price. Sorry
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, March 26, 2021
Hi there. Thank you for taking the time to write a review. Our product team designed our Adaptive Foam to sleep as cool as possible, so we’re sorry to hear this hasn’t been your experience. It’s worth mentioning that certain accessories, such as high-thread-count sheets or some mattress protectors, can play a role in heat retention. If you are interested in troubleshooting or need help with a return, please reach out to us directly at support@tn.com or 877-842-2586.
Written by a customer while visiting Tuft & Needle
Posted by: SoCalMomma
from Orange County, CA
Gender:Female
Verified Purchase:Yes
This is the most comfortable mattress! Perfect for me the side sleeper and my husband the back sleeper. We highly recommend this mattress.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Denisha
from Phoenix, AZ
Gender:Female
Verified Purchase:Yes
Not as comfortable as I thought it would be for the price I paid.
Response from Tuft & NeedleBy Tuft & Needle, Customer Experience Team, May 31, 2021
Hi there. We appreciate you taking the time to share feedback with us and will pass your comments along to our Product and Quality Assurance teams. Our Customer Experience team is happy to help moving forward. Please reach out to support@tn.com or 877-842-2586 if you would like to return or troubleshoot.
Written by a customer while visiting Tuft & Needle
Posted by: Anonymous
from the bay area, California
Gender:Male
Verified Purchase:Yes
After sleeping on a traditional queen sized mattress with a latex topper for the past 5 years, my wife and I decided to get a "grown up bed" - we LOVE this mattress. It's the perfect amount of softness, the bed doesn't squeak, and the width leaves so much room for activities - not to mention I can sneak into bed after a late night of gaming and the bed literally does not give me away....
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Erin P.
from Nashville, TN
Gender:Female
Verified Purchase:Yes
Though we ordered our mattress earlier in the summer, we are just now trying it out due to other furniture delays. It has, so far, exceeded every expectation! We were hesitant to try a new brand after loving our Tempurpedic for years. However, our Mint mattress is firm, cool, and amazingly comfortable!
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle
Posted by: Jan N
from Biloxi, Ms
Gender:Female
Verified Purchase:Yes
We like the mattress very much. I'm not waking up with a sore hip and shoulder so that's good. I also bought a topper but ha haven't put it on yet so can't really comment on that.
I would recommend this to a friend!
Written by a customer while visiting Tuft & Needle