Customer reviews from frigidaire.com
Frigidaire - 30 in. Wide 4 Burners Built-In Gas Cooktop - Black
Average customer rating
4.7
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
70
4 Stars
14
3 Stars
3
2 Stars
2
1 Star
1
Customer Reviews for Frigidaire - 30 in. Wide 4 Burners Built-In Gas Cooktop - Black
Customer Rating
5
Great Stove functionally.......
on May 1, 2023
Posted by: Jlowy
[This review was collected as part of a promotion.] The stove is great.........tho the gas stands are too easily jarred loose. And the grate over each set of burners is so heavy, it's ridiculous to lift for cleaning, especially for a smaller person. I asked if there was an alternative, lighter one, but there is not. Those two issues aside, the stove works great.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great look, size and functionality
on May 1, 2023
Posted by: Mary LB
[This review was collected as part of a promotion.] I like the extra heavy and thick grids and also that the hottest element is on the right, up close to the cook! Gives one the best use for large fry pan etc away from the back wall.
Written by a customer while visiting frigidaire.com
Customer Rating
2
CANNOT BE PROPERLY CLEANED
on April 23, 2023
Posted by: NovaCat2009
CANNOT BE PROPERLY CLEANED
This model looks good, but is NOT practical. I’m shocked to see all the 5 star reviews, not buying it. If you’re like me, you will not be happy with this cooktop. It doesn’t come clean. The grates are a type of powder coated metal that looks like crap after one use. If you slide a pot or pan, you’ll see the scrape marks. If you spill anything, it won’t completely come off no matter what you do. AND I’M A VERY NEAT COOK! Also, no matter what type of sponge or other cleaning instrument you use, you’ll see remnants of it on the grate. Sponge crumbs off on it, fabric same. Then, the metal looks powdery gray. If you run your finger along the metal, same thing happens. The cooktop surface is also problematic. You’ll see the outline of anything that spills while cooking no matter what you use to clean it when it’s wet which means it’s not actually coming off. I tried all manner of cleaners including barkeepers friend which is a gentle, phenomenal ‘scrub’. So if I’ve only had this unit less than one month? I’m not seeing this as something I can live with. It’s a shame because it’s a good looking unit. But looks don’t cut it if you’re going to be a slave to it. My last cooktop, a Kenmore, was 23 years old and still working.
This model looks good, but is NOT practical. I’m shocked to see all the 5 star reviews, not buying it. If you’re like me, you will not be happy with this cooktop. It doesn’t come clean. The grates are a type of powder coated metal that looks like crap after one use. If you slide a pot or pan, you’ll see the scrape marks. If you spill anything, it won’t completely come off no matter what you do. AND I’M A VERY NEAT COOK! Also, no matter what type of sponge or other cleaning instrument you use, you’ll see remnants of it on the grate. Sponge crumbs off on it, fabric same. Then, the metal looks powdery gray. If you run your finger along the metal, same thing happens. The cooktop surface is also problematic. You’ll see the outline of anything that spills while cooking no matter what you use to clean it when it’s wet which means it’s not actually coming off. I tried all manner of cleaners including barkeepers friend which is a gentle, phenomenal ‘scrub’. So if I’ve only had this unit less than one month? I’m not seeing this as something I can live with. It’s a shame because it’s a good looking unit. But looks don’t cut it if you’re going to be a slave to it. My last cooktop, a Kenmore, was 23 years old and still working.
Response from frigidaire.comBy Angel, Online Outreach Specialist, April 24, 2023
Hi, NovaCat2009.
We are terribly disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home. We’d like to investigate the matter further so we can determine the best course of action. For Care and Cleaning concerns, you are able to view additional information with the following link to address your concern. Please check Pages 15-16,
https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A01704507en.pdf
Should you have any questions or concerns, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!
Warmest Regards,
Angel
We are terribly disappointed to learn of your troubling experience and apologize for the inconvenience this has created for you and your home. We’d like to investigate the matter further so we can determine the best course of action. For Care and Cleaning concerns, you are able to view additional information with the following link to address your concern. Please check Pages 15-16,
https://na2.electroluxmedia.com/Original/Electrolux/Electrolux%20Assets/Document/Complete%20Owners%20Guide/English/A01704507en.pdf
Should you have any questions or concerns, please feel free to contact us via Live Chat or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST and we will dive right in. We look forward to hearing from you!
Warmest Regards,
Angel
Written by a customer while visiting frigidaire.com
Customer Rating
2
CANNOT BE PROPERLY CLEANED
on April 23, 2023
Posted by: NovaCat
[This review was collected as part of a promotion.] This model looks good, but is NOT practical. I’m shocked to see all the 5 star reviews, not buying it. If you’re like me, you will not be happy with this cooktop. It doesn’t come clean. The grates are a type of powder coated metal that looks like crap after one use. If you slide a pot or pan, you’ll see the scrape marks. If you spill anything, it won’t completely come off no matter what you do. AND I’M A VERY NEAT COOK! Also, no matter what type of sponge or other cleaning instrument you use, you’ll see remnants of it on the grate. Sponge crumbs off on it, fabric same. Then, the metal looks powdery gray. If you run your finger along the metal, same thing happens. The cooktop surface is also problematic. You’ll see the outline of anything that spills while cooking no matter what you use to clean it when it’s wet which means it’s not actually coming off. I tried all manner of cleaners including barkeepers friend which is a gentle, phenomenal ‘scrub’. So if I’ve only had this unit less than one month? I’m not seeing this as something I can live with. It’s a shame because it’s a good looking unit. But looks don’t cut it if you’re going to be a slave to it. My last cooktop, a Kenmore, was 23 years old and still working.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, April 24, 2023
We're sorry to hear that you feel this way and would like to thank you for sharing your feedback. We regularly use consumers' feedback for the continuous improvement of our product and welcome your opinion.
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far, so good!!
on April 17, 2023
Posted by: CS Cooley
[This review was collected as part of a promotion.] We just received a few weeks ago, but so far the cooktop work great! The grates sit higher than what we previously had so taking a little getting used to, but it works well. The grates are very solid / heavy so a bit to lift to clean under but very sturdy!
Written by a customer while visiting frigidaire.com
Customer Rating
5
Cook top
on April 12, 2023
Posted by: TMITCHELLMIL
[This review was collected as part of a promotion.] This cooktop is amazing it's beautiful the stainless steel it's very easy to clean I love it will definitely recommend it the install was very easy
Written by a customer while visiting frigidaire.com
Customer Rating
5
Nice product
on April 12, 2023
Posted by: MarkTheWoodlands
[This review was collected as part of a promotion.] This is for my replacement, been using about one month without any issue, budget price but looks nice, definitely recommended.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Appliance!
on April 2, 2023
Posted by: Edmet33
[This review was collected as part of a promotion.] Great job all around - looks good and works well!
Written by a customer while visiting frigidaire.com