Customer reviews from newair.com
NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Average customer rating
4.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
35
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Customer Rating
4
Fast Nugget Ice
on February 13, 2023
Posted by: Allison F
from Idaho
Verified Purchase:No
This ice maker makes nugget ice quickly and I don't have to leave my house to enjoy it! Perfect for the counter top and the stainless option blends nicely with my appliances.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We highly appreciate your feedback and we are glad you enjoy using the unit. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We highly appreciate your feedback and we are glad you enjoy using the unit. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Posted by: JTW9
Verified Purchase:Yes
My wife loves it. Best purchase ever. We use it erveryday.
Response from newair.comBy Newair, Customer Service, January 5, 2023
Thank you for the 5-star review, we appreciate your feedback and we are glad you enjoy using the unit AI-420S. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Posted by: Happy123
from Lakewood, CA
Verified Purchase:Yes
This ice machine is loud when running. Makes ice quick & great ice pallets
Response from newair.comBy Newair, Customer Service, December 1, 2022
Thank you for your feedback on this Newair product and we are glad you enjoy using the unit AI-420SS. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Posted by: Gumbo
Verified Purchase:Yes
Super disappointed in this ice maker and will have to return. it is so loud and takes forever to make ice.
Response from newair.comBy Newair, Customer care, January 10, 2023
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Camilla. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Posted by: sydney31
from Oregon
Verified Purchase:Yes
Flooded my kitchen instead of making ice. Something is not connected correctly. Having to take apart machine to get return done as part of my serial number is hidden by metal.
Response from newair.comBy Newair, Customer Service, September 16, 2022
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
2
Second Unit in a year
on March 27, 2024
Posted by: Looking for a new unit
from Nashville, TN
Verified Purchase:No
These make great ice when they work. This is the second unit within a year; we use filtered water as well as clean the unit on a regular basis using a mild cleaner. Grateful to have the warranty, but these units do not hold up. Don't know if it is just a product of these countertop units or if it is just this brand.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
2
On Third Unit In Two Months
on April 12, 2024
Posted by: Luke
from Austin TX
Verified Purchase:No
I bought this for wife has a birthday present two months ago because she loves nugget ice. I have had two replacement units sent to me. I will say their customer support has been great, but I fear the manufacturer they use for these units has some serious issues. Here is the breakdown of my units, First Unit: Seemed great at first. It made wonderful nugget ice. After about a week, it began making a loud squealing sound for a few seconds. No big deal, I can live with a few seconds of squealing. Then the squeal go louder and lasted longer. I finally contact support when it was lasting 45 seconds. The sent a new unit. Second Unit: When I opened, I saw two pieces of black plastic sitting in the bottom. Clearly something inside broken. I plugged it in to use it anyway and it would not suck at water out of the tank. I unplugged for about three hours and tried again, and it seemed okay at first. Then I noticed a lot of condensation building up at the ice exporting area, and the ice began to just come out as a slush instead of nugget ice. Then it began squealing. I called support and they sent another unit. Oddly, the day the new unit arrived, the second unit began squealing and kept squealing for about 4 minutes until I unplugged it. Third and current unit: From the first time using it, the "Ice Full" light will come on when the ice basket is half full and there is no ice jammed in the top. When this happens, the compressor turns off so it can thaw which means my ice starts melting. We basically just have to constantly watch the unit to press the power button again when Ice Full light comes on. This also mean we get mostly slush and not nugget ice. At least we don't have a squeal though, yet! We thought about just trying to get a refund, but it looks like all of the other brands have similar quality issues. We decided to just keep this third unit since it is not squealing and makes okay ice if we stay on top of pressing the power button. It's just hard to believe a product could have so many manufacturing issues. I've never experienced anything like this with another product. I love the ice when it works, but I have absolutely no faith in the product now. At least customer support is good though.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
1
Do not buy! Broke for us within 13 days!
on October 11, 2024
Posted by: Katie
from Kings Mountain, NC
Verified Purchase:No
Worked great for 12 days! Been dealing w/ support. 28 emails. Sent all the info/pics/video. Didn't cut the cord correctly. Took our machine to the dump & bam. They aren't replacing. Beware of Charles!
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi There Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. Please give me a call at 855-963-9247 select customer service and ask for Kevin. I will be happy to assist you with this matter. At Newair our goal is being a brand that you can trust. Please reach out to us so we can provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com