Customer reviews from newair.com
NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Average customer rating
4.1
(56 Reviews)
Rating breakdown 56 reviews
5 Stars
35
4 Stars
7
3 Stars
3
2 Stars
4
1 Star
7
82%of customers recommend this product.
(
41 out of
50)
Customer Reviews for NewAir - 45lb. Nugget Countertop Ice Maker with Self-Cleaning Function, Refillable Water Tank, and BPA-Free Parts - Stainless Steel
Customer Rating
5
Love the ice.
on February 20, 2023
Posted by: Mike
from GA
Verified Purchase:No
Unit is fast and easy to operate. Keeps up with demand. Looks nice on the counter. It is louder than the cube maker ice machines, but that's because extruder machines have a moving auger that adds to the noise.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting newair.com
Customer Rating
5
Love this ice!!
on February 20, 2023
Posted by: Angtack
from Heranando
Verified Purchase:No
My mom gave me this for Christmas. We love it! Makes ice quickly and we love the ice! Did have issue with noise unit was making but customer service was top notch getting the problem resolved.
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback and I am happy to hear that you are pleased with our customer service provided. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
5
Love this ice maker!
on February 20, 2023
Posted by: Islandgal
from Fl
Verified Purchase:No
If you're a ice lover this is it! The product is a great size and perfect for gatherings! It's so convenient and can be stored on your countertop. Love my new ice maker!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product. We highly appreciate your feedback. Thank you for choosing Newair.
Written by a customer while visiting newair.com
Posted by: Kay
from Undisclosed
Verified Purchase:Yes
Love, Love, Love my New Air "sonic like" ice machine! Quiet, efficient, and perfect ice!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We are delighted to hear the unit has met your expectations. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Posted by: Lover of ice
from San Antonio Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the ice machine. Easy to clean makes a lot of ice very quickly easy to set up and to fill with water it's relatively quiet. Packaging was very secure and solid. Delivery was very quick very and product support was very professionally handles. much worth the money
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for posting your comments in regards to this product AI-420SS. We highly appreciate your feedback and we are glad to hear you like the unit's features. Thank you for choosing Newair!
Written by a customer while visiting newair.com
Customer Rating
1
lasted 3 months
on April 4, 2024
Posted by: dustin
from oklahoma
Verified Purchase:No
I got this ice maker as a replacement for a nugget maker that lasted 11 months. This one lasted 3 months. Since the warranty is now out the only thing they said they would do is give me a 40 percent discount on another one. Worked great until it didn't. I wouldn't recommend unless u just expect it to not last. They will replace within the 1st year but you still have to pay shipping and tax. Buyer beware!
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for contacting Newair! I do apologize for the inconvenience you are currently facing with your unit. If you need any assistance with your unit or have any questions, please feel free to contact our friendly Customer Experience Expert department at toll-free number 855-963-9247. A copy of receipt is needed for warranty claim. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
1
I'm very disappointed in this Ice machine!
on June 6, 2023
Posted by: Nana
from Arkansas
Verified Purchase:No
Stopped working after a short time of use. It leaked water consistently. Started making a screeching noise. Took the back panel off and it's full of mold. I was hospitalized over it. Absolutely do not buy this product. I called the phone number listed on other reviews but no luck.
No, I would not recommend this to a friend.
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Hi There
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Thank you for taking the time to leave a review on your unit. I do apologize for the inconvenience you are currently facing with this product. We will be reaching out via email to provide further assistance or please give me a call at 855-963-9247 select customer service and ask for Alai. I will be happy to assist you with this matter and provide the best possible solution. Best Regards, Customer Care
Written by a customer while visiting newair.com
Customer Rating
5
HIGHLY RECOMMEND
on August 26, 2022
Posted by: Paola
from FL
Verified Purchase:No
As a nugget ice fanatic, this machine has it down. This easily became a family favorite, the ice is great, and it makes honestly as much as you need throughout the day. A downside is, it is load when initially starting it. Looking forward to gatherings with friends and family that enjoy nugget ice as much as I do!
I would recommend this to a friend!
Response from newair.comBy newairpwr, newairpwr, September 27, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-420SS. Thank you for choosing Newair!
Response from newair.comBy newairpwr, newairpwr, September 10, 2025
Thank you for the 5-star review and for sharing your thoughts about your experience using your AI-420SS. Thank you for choosing Newair!
Written by a customer while visiting newair.com