Customer reviews from frigidaire.ca
Frigidaire - 1.8 Cu. Ft. Over-The-Range Microwave with Sensor Cooking - Stainless Steel
Average customer rating
4.5
(24 Reviews)
Rating breakdown 24 reviews
5 Stars
14
4 Stars
7
3 Stars
3
2 Stars
0
1 Star
0
87%of customers recommend this product.
(
20 out of
23)
Customer Reviews for Frigidaire - 1.8 Cu. Ft. Over-The-Range Microwave with Sensor Cooking - Stainless Steel
Customer Rating
3
Disappointing
on November 23, 2025
Posted by: jan25
This microwave looks good and functions well in the cooking department but that's about it. Was difficult to put in because the fan exhaust tin is so cheap that it becomes all bent and unusable. We had it professionally installed and had to get creative with the air exhaust. The door is off and hangs down a little which has been mentioned in previous reviews. You would think that after so long that they would have figured out this flaw. Finally the absolute worst is the fan, two speeds, average loudness, but completely useless! When cooking the steam covers the oven and drips all over the place. I have to keep wiping it off. This may be because when I used a gas stove the steam would just evaporate away but using a induction stove it doesn't.So if you are getting an induction stove, make sure you get a stronger fan. I don't know if this issue will affect the longevity of the unit.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Jessica, Online Outreach Specialist, November 24, 2025
Thank you for taking the time to share such detailed feedback. We’re glad to hear that your microwave looks great and performs well for cooking. However, we sincerely apologize for the installation difficulties, the door alignment issue, and the challenges you’ve experienced with the fan and steam management. Your observations regarding the exhaust and performance with an induction stove are very helpful, and we’ll share your comments with our product team as we continually look for ways to improve our appliances. We truly appreciate your honesty and hope you are able to enjoy the benefits of your microwave despite these challenges. If you will need assistance in the future, please don’t hesitate to reach out to us via call at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. & Saturday 9:00 a.m.-6:00 p.m. ET, and we’ll be happy to assist.
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Excellent features: beeper volume options and improved lighting.
on January 1, 2026
Posted by: S123
Excellent features: beeper volume options and improved lighting.
I would recommend this to a friend!
Written by a customer while visiting frigidaire.ca
Customer Rating
5
What I like
on January 20, 2026
Posted by: Hmb1
Easy to use. Like the door handle, easy to open and no risk of breakage.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, January 22, 2026
Thank you for your feedback! We’re glad to hear that you find your over-the-range microwave easy to use and that you like the sturdy, convenient door handle.
If you have any questions or need assistance, please feel free to contact us via Live Chat at Frigidaire.ca, or call us at 1-800-265-8352, Monday–Friday, 8:30 a.m.–8:00 p.m. ET, and Saturday, 9:00 a.m.–6:00 p.m. ET. - Reed
If you have any questions or need assistance, please feel free to contact us via Live Chat at Frigidaire.ca, or call us at 1-800-265-8352, Monday–Friday, 8:30 a.m.–8:00 p.m. ET, and Saturday, 9:00 a.m.–6:00 p.m. ET. - Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Working as it should
on January 30, 2026
Posted by: Bubblez
I did not want another microwave with a handle and thought to get this one however, the plastic appears to be made out of cheap material. overall the microwave works, lots of features which i really like. Not a bad microwave, I depend on reviews and this one is okay
I would recommend this to a friend!
Response from frigidaire.caBy Patrick, Online Outreach Specialist, January 30, 2026
Hi there! Thank you for taking the time to share your thoughts with us.
We’re glad to hear that overall your microwave is working well and that you’re enjoying its features. We also understand your concern about the materials feeling less sturdy than expected, and we sincerely appreciate your honesty—this is important feedback for us as we continually look to improve our products.
Thank you for choosing our microwave and for sharing your experience. If you need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
We’re glad to hear that overall your microwave is working well and that you’re enjoying its features. We also understand your concern about the materials feeling less sturdy than expected, and we sincerely appreciate your honesty—this is important feedback for us as we continually look to improve our products.
Thank you for choosing our microwave and for sharing your experience. If you need any assistance, please join us via Live Chat at www.frigidaire.ca or call our Customer Care Team at 1-800-265-8352. Monday through Friday, 8:30 a.m. to 8:00 p.m. EST, and we will be happy to assist in any way we can. - Patrick
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Looks great
on March 8, 2026
Posted by: Oldmacman
Bought the microwave to go with our new Frigidaire oven. They look great together. Both have intuitive interfaces and a good range of features. Working great so far. Our only difficulty was getting the baffle on the top vent to slide into the duct. We had to take the baffle off and just butt the opening up to the duct. I am not worried as it a flush fit.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, March 9, 2026
Hi Oldmacman,
Thank you for sharing your feedback! We’re glad to hear that your new microwave pairs nicely with your Frigidaire oven and that you’re enjoying the matching design, intuitive controls, and range of features. It’s great to know both appliances are working well for you so far.
We appreciate you also sharing your installation experience with the top vent baffle. It sounds like you were able to find a solution that works for your setup, and your feedback is helpful for us to better understand customers’ experiences during installation.
If you ever have any questions or need assistance in the future, please feel free to connect with us through Live Chat at Frigidaire.ca or call 1-800-265-8352, available Monday–Friday, 8:30 AM – 8 PM ET. We’ll be happy to help.
— Reed
Thank you for sharing your feedback! We’re glad to hear that your new microwave pairs nicely with your Frigidaire oven and that you’re enjoying the matching design, intuitive controls, and range of features. It’s great to know both appliances are working well for you so far.
We appreciate you also sharing your installation experience with the top vent baffle. It sounds like you were able to find a solution that works for your setup, and your feedback is helpful for us to better understand customers’ experiences during installation.
If you ever have any questions or need assistance in the future, please feel free to connect with us through Live Chat at Frigidaire.ca or call 1-800-265-8352, available Monday–Friday, 8:30 AM – 8 PM ET. We’ll be happy to help.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Replacement microwave.
on April 4, 2026
Posted by: LenD
So working great and all problems with old model appear to have been addressed.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, April 8, 2026
Hello there, LenD! Thank you for sharing your feedback! We’re glad to hear that your Frigidaire appliance is working great and that the issues you experienced with your old model have been addressed. Your satisfaction is very important to us.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Not what I was hoping for.
on April 6, 2026
Posted by: Saje
The microwave door does not sit right; it’s misaligned. Electrolux/Frigidaire felt because it did not affect the function, they would not open a repair ticket on it. So they opted to buy me out, rather than repair it. This is disappointing to me. I was hoping
Frigidaire would stand behind their product more than that. My new microwave, looks “off” to me. Not the buying experience I had hoped for.
Frigidaire would stand behind their product more than that. My new microwave, looks “off” to me. Not the buying experience I had hoped for.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, April 9, 2026
Good day, Saje! Thank you for sharing your experience with your microwave. I completely understand how disappointing it must be to receive a product that feels “off” and not have it fully meet your expectations. We genuinely empathize with the frustration this situation has caused, especially when you were hoping for a repair rather than a buyout.
Regarding the door alignment, sometimes a simple adjustment can help improve the fit:
1. Ensure the microwave is level on the countertop. Uneven surfaces can cause the door to appear misaligned.
2. Check the hinges and screws on the door to make sure they are properly tightened.
3. If the door continues to feel misaligned, carefully lifting or adjusting the door on its hinges may help correct minor misalignment.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again for your feedback, and we hope you have a great rest of your day!
- Maico
Regarding the door alignment, sometimes a simple adjustment can help improve the fit:
1. Ensure the microwave is level on the countertop. Uneven surfaces can cause the door to appear misaligned.
2. Check the hinges and screws on the door to make sure they are properly tightened.
3. If the door continues to feel misaligned, carefully lifting or adjusting the door on its hinges may help correct minor misalignment.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again for your feedback, and we hope you have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great microwave
on April 16, 2026
Posted by: Cindy3
I bought it in February. It looks great and exceeds my expectations. I am very happy with my purchase
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, April 20, 2026
Hello Cindy3, thank you for sharing your feedback! We’re delighted to hear that your Frigidaire purchase from February is meeting and even exceeding your expectations. It’s great to know you’re very happy with your appliance and that it’s a great fit for your home.
If you have any additional suggestions, comments, or concerns, please don’t hesitate to reach out via Live Chat on our website or contact our Customer Support team by dialing 1 (800) 265-8352. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again for choosing Frigidaire. Have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please don’t hesitate to reach out via Live Chat on our website or contact our Customer Support team by dialing 1 (800) 265-8352. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again for choosing Frigidaire. Have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca