Customer reviews from frigidaire.ca
Frigidaire - 1.8 Cu. Ft. Over-The-Range Microwave with Sensor Cooking - Stainless Steel
Average customer rating
4.4
(29 Reviews)
Rating breakdown 29 reviews
5 Stars
17
4 Stars
8
3 Stars
3
2 Stars
1
1 Star
0
86%of customers recommend this product.
(
24 out of
28)
Customer Reviews for Frigidaire - 1.8 Cu. Ft. Over-The-Range Microwave with Sensor Cooking - Stainless Steel
Customer Rating
4
Good so far
on July 11, 2026
Posted by: GG_YYC
I bought it to replace a 20 year old Kenmore that I never really liked. This one has more sensor features.
I would recommend this to a friend!
Response from frigidaire.caBy Ruth, Online Outreach Specialist, July 14, 2026
Hi there. Thank you for sharing your feedback! We’re glad to hear that your Frigidaire appliance has been a welcome upgrade from your previous unit. It’s great to know you’re enjoying the added sensor features and the convenience they provide.
Thank you for choosing Frigidaire. We hope your new appliance continues to deliver reliable performance and make your everyday tasks easier for many years to come!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Thank you for choosing Frigidaire. We hope your new appliance continues to deliver reliable performance and make your everyday tasks easier for many years to come!
For any queries, connect with us via live chat online at https://www.frigidaire.ca or via phone at (800) 265-8352, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.ca
Customer Rating
5
New Microwave
on June 16, 2026
Posted by: MaryS
I am very pleased with my new microwave because the fan is so quiet and the recessed handle is the perfect height for me. So far it seems to working very well.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, June 19, 2026
Hi there, MaryS! Thank you for sharing your experience with your new microwave! We’re delighted to hear that you’re pleased with how quietly the fan operates and that the recessed handle height is a great fit for you. It’s wonderful to know that your microwave has been working well so far.
We truly appreciate your feedback and are happy to have you as part of the Frigidaire family. If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day! - Maico
We truly appreciate your feedback and are happy to have you as part of the Frigidaire family. If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
2
works well but parts fell off - Poor Quality and Failed Repair
on May 11, 2026
Posted by: Cous
I purchased this item in November of 2025. I have had recurring Build Quality Issues where parts detach shortly after purchase. Though it is attractive and functions well, the parts remain unattached and broken with no resolution in sight. I continue to contact without further initial response. Very frustrating!
No, I would not recommend this to a friend.
Response from frigidaire.caBy Reed, Online Outreach Specialist, May 12, 2026
Hi Cous,
Thank you for sharing your feedback. We’re sorry to hear about the recurring build quality concerns you’ve experienced and the frustration caused by parts detaching shortly after purchase, as well as the lack of response you’ve received. We understand how disappointing this must be, especially when the unit is otherwise functioning as expected.
We can see that you are already working with our Consumer Care team regarding your concerns. For continued assistance and updates on your case, please continue to connect with us through Frigidaire.ca or call us at 1-800-265-8352, Monday - Friday, 8:30am – 8pm ET.
— Reed
Thank you for sharing your feedback. We’re sorry to hear about the recurring build quality concerns you’ve experienced and the frustration caused by parts detaching shortly after purchase, as well as the lack of response you’ve received. We understand how disappointing this must be, especially when the unit is otherwise functioning as expected.
We can see that you are already working with our Consumer Care team regarding your concerns. For continued assistance and updates on your case, please continue to connect with us through Frigidaire.ca or call us at 1-800-265-8352, Monday - Friday, 8:30am – 8pm ET.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Ideal
on May 10, 2026
Posted by: Upgrade
Fits well under cupboard, parts worked. Matches stove.
I would recommend this to a friend!
Response from frigidaire.caBy Sam, Online Outreach Specialist, May 12, 2026
Dear Valued Customer!
Thank you for sharing your feedback about your Frigidaire 1.8 Cu. Ft. Over-The-Range Microwave, model FMOW1852AS. We’re glad to hear that the microwave fits well under your cupboard, that all the parts worked properly, and that it matches your stove nicely. We appreciate you choosing Frigidaire and hope you continue to enjoy both the style and performance of your new appliance!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Thank you for sharing your feedback about your Frigidaire 1.8 Cu. Ft. Over-The-Range Microwave, model FMOW1852AS. We’re glad to hear that the microwave fits well under your cupboard, that all the parts worked properly, and that it matches your stove nicely. We appreciate you choosing Frigidaire and hope you continue to enjoy both the style and performance of your new appliance!
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-265-8352, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. Thank you again for choosing Frigidaire! ~Sam
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Love it!
on May 8, 2026
Posted by: MicrowaveMike
Looks good, works well! Seems to heat pretty evenly.
I would recommend this to a friend!
Response from frigidaire.caBy Reed, Online Outreach Specialist, May 11, 2026
Hi there,
Thank you for sharing your feedback! We’re glad to hear your microwave looks good, is working well, and is heating your food evenly.
If you ever need assistance or have questions, you can reach our team through live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday – Friday, 8:30am – 8pm ET.
— Reed
Thank you for sharing your feedback! We’re glad to hear your microwave looks good, is working well, and is heating your food evenly.
If you ever need assistance or have questions, you can reach our team through live chat at Frigidaire.ca or by calling 1-800-265-8352, Monday – Friday, 8:30am – 8pm ET.
— Reed
Written by a customer while visiting frigidaire.ca
Customer Rating
5
Great microwave
on April 16, 2026
Posted by: Cindy3
I bought it in February. It looks great and exceeds my expectations. I am very happy with my purchase
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, April 20, 2026
Hello Cindy3, thank you for sharing your feedback! We’re delighted to hear that your Frigidaire purchase from February is meeting and even exceeding your expectations. It’s great to know you’re very happy with your appliance and that it’s a great fit for your home.
If you have any additional suggestions, comments, or concerns, please don’t hesitate to reach out via Live Chat on our website or contact our Customer Support team by dialing 1 (800) 265-8352. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again for choosing Frigidaire. Have a great rest of your day! - Maico
If you have any additional suggestions, comments, or concerns, please don’t hesitate to reach out via Live Chat on our website or contact our Customer Support team by dialing 1 (800) 265-8352. We are available Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again for choosing Frigidaire. Have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
3
Not what I was hoping for.
on April 6, 2026
Posted by: Saje
The microwave door does not sit right; it’s misaligned. Electrolux/Frigidaire felt because it did not affect the function, they would not open a repair ticket on it. So they opted to buy me out, rather than repair it. This is disappointing to me. I was hoping
Frigidaire would stand behind their product more than that. My new microwave, looks “off” to me. Not the buying experience I had hoped for.
Frigidaire would stand behind their product more than that. My new microwave, looks “off” to me. Not the buying experience I had hoped for.
No, I would not recommend this to a friend.
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, April 9, 2026
Good day, Saje! Thank you for sharing your experience with your microwave. I completely understand how disappointing it must be to receive a product that feels “off” and not have it fully meet your expectations. We genuinely empathize with the frustration this situation has caused, especially when you were hoping for a repair rather than a buyout.
Regarding the door alignment, sometimes a simple adjustment can help improve the fit:
1. Ensure the microwave is level on the countertop. Uneven surfaces can cause the door to appear misaligned.
2. Check the hinges and screws on the door to make sure they are properly tightened.
3. If the door continues to feel misaligned, carefully lifting or adjusting the door on its hinges may help correct minor misalignment.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again for your feedback, and we hope you have a great rest of your day!
- Maico
Regarding the door alignment, sometimes a simple adjustment can help improve the fit:
1. Ensure the microwave is level on the countertop. Uneven surfaces can cause the door to appear misaligned.
2. Check the hinges and screws on the door to make sure they are properly tightened.
3. If the door continues to feel misaligned, carefully lifting or adjusting the door on its hinges may help correct minor misalignment.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again for your feedback, and we hope you have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca
Customer Rating
4
Replacement microwave.
on April 4, 2026
Posted by: LenD
So working great and all problems with old model appear to have been addressed.
I would recommend this to a friend!
Response from frigidaire.caBy Maico, Online Outreach Specialist Frigidaire, April 8, 2026
Hello there, LenD! Thank you for sharing your feedback! We’re glad to hear that your Frigidaire appliance is working great and that the issues you experienced with your old model have been addressed. Your satisfaction is very important to us.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again, and have a great rest of your day!
- Maico
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1 (800) 265-8352. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. ET.
Thank you again, and have a great rest of your day!
- Maico
Written by a customer while visiting frigidaire.ca