I love our Ghost pillows. They are so soft yet support my head and neck perfectly. I didn't know how much a pillow could make a difference in sleeping well until I slept on these. I love them so much I bought a second set for my guest room.
I have been using the Faux Down pillow for about a month, so far I have really enjoyed this pillow. Initially I was concerned for use with side sleeping due to the softness, but with my sleeping style I have found it to work very well for side sleeping and overall fantastic for back sleeping. For the last year or longer I have been using the shredded foam pillow (first generation, prior to adjustable foam density) finding it to be a touch firm for sleeping on my back creating some cervical discomfort. The Faux Down pillow has solved this issue and I have been sleeping great, the shredded pillow has transitioned to my "knee" pillow and I have been very satisfied.
I had used other pillows in the past and consistently woke with neck pain, no matter how well I slept. After a few nights on this pillow, I no longer woke up with pain- and it has not come back for over a month. Absolutely thrilled.
I ordered Flex model and I found it little soft for me, called Ghostbed asking to help with exchange to more firm style. It was really easy process. I had really great Chat session twice with an agent. They are very friendly, & knowledgeable. Only process took long was donation place took forever to pick up my mattress. So I had 2 mattresses for almost 10 days. Best part I was able to use both mattress to compare them. Refund/difference took longer then I expected. That’s the only small part I wasn’t happy but over all I’ll give 10 out of 10 on everything.