Customer reviews from hp.com
HP - LaserJet Pro 4001dn Black-and- Laser Printer - White
Average customer rating
4.3
(162 Reviews)
Rating breakdown 162 reviews
5 Stars
102
4 Stars
37
3 Stars
7
2 Stars
5
1 Star
11
87%of customers recommend this product.
(
67 out of
77)
Customer Reviews for HP - LaserJet Pro 4001dn Black-and- Laser Printer - White
Posted by: DavidW1
from Birmingham
Verified Purchase:Yes
Horrible for office setting. Goes to sleep and will not turn back on or respond to print. Can only extend sleep settings from default 1 minutes to 60 minutes, and cannot turn sleep settings off.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: Stu11
Verified Purchase:Yes
printer is fast with great resolution
I would recommend this to a friend!
Value
4
Quality
4
Written by a customer while visiting hp.com
Posted by: M G F
from Des Moines, Iowa
Verified Purchase:Yes
The printer would not automatically select whether to use letter or legal paper.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Dan Bush
Verified Purchase:Yes
I think it's a decent printer, but built really cheap. The extension on the tray to accept legal sized paper is SOOOO thin and cheap. Also, the HP Smart Printer keeps coming back to my list of installed printers, even after I delete it. The HP Smart Printer that keeps coming back makes itself the default printer, but won't print. I have to manually select the HP 4001 printer every time I print. And YES I've disabled the option that allows windows to manage my default printer.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, January 4, 2023
Hi, Dan.
I’m sorry you’ve had software and installation difficulty with your printer. I can wholly understand why being unable to make this device your default printer would be confusing and ultimately frustrating. I want to help you resolve this issue, so I’ll suggest a resource that I hope will guide you to that end.
I can’t tell from your review why the printer has not accepted the default status. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve had software and installation difficulty with your printer. I can wholly understand why being unable to make this device your default printer would be confusing and ultimately frustrating. I want to help you resolve this issue, so I’ll suggest a resource that I hope will guide you to that end.
I can’t tell from your review why the printer has not accepted the default status. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jezaroo
from Ohio
Verified Purchase:Yes
Nice printer but don't buy it. Replacement toner costs more than the printer
No, I would not recommend this to a friend.
Value
2
Response from hp.comBy Keith, HP Care, February 17, 2023
Hi there.
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your dismay if you’ve looked to buy a replacement toner cartridge and the price was more than you paid for the device itself. I want to help you resolve this issue, so I’ll provide some clarifying information and a resource that I hope will reach that goal.
First, I can’t tell from your review how much you paid for the printer or the cost of the toner cartridge you found. A quick web search for this model shows it costs $319 here on the HP Store, marked down from $450. The standard size toner cartridge, the HP 148A, costs $111.19 and has an estimated yield of 2,900 pages. The higher-capacity cartridge, the HP 148X, costs $226.99 and is expected to produce 9,500 pages.
If you need further clarification or believe a problem exists with your printer, I recommend that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your dismay if you’ve looked to buy a replacement toner cartridge and the price was more than you paid for the device itself. I want to help you resolve this issue, so I’ll provide some clarifying information and a resource that I hope will reach that goal.
First, I can’t tell from your review how much you paid for the printer or the cost of the toner cartridge you found. A quick web search for this model shows it costs $319 here on the HP Store, marked down from $450. The standard size toner cartridge, the HP 148A, costs $111.19 and has an estimated yield of 2,900 pages. The higher-capacity cartridge, the HP 148X, costs $226.99 and is expected to produce 9,500 pages.
If you need further clarification or believe a problem exists with your printer, I recommend that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: JohnH911
from Conway, AR
Verified Purchase:Yes
Finally a HP printer that works with my wife's Chromebook. Couldn't get any of three other HP printers to connect using WiFi or USB. Connected this one with USB and running thru Chromebook printer setup, it worked.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: EmilyL
Verified Purchase:Yes
Great, fast, laser printer. Very happy with it.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: martona
from Central Pennsylvania
Verified Purchase:Yes
Easy setup, speedy printing, reliable.
I would recommend this to a friend!
Written by a customer while visiting hp.com