Customer reviews from hp.com
HP - LaserJet Pro 4001dn Black-and-White Laser Printer - White
Average customer rating
4.4
(50 Reviews)
Rating breakdown 50 reviews
5 Stars
34
4 Stars
9
3 Stars
1
2 Stars
3
1 Star
3
83%of customers recommend this product.
(
25 out of
30)
Customer Reviews for HP - LaserJet Pro 4001dn Black-and-White Laser Printer - White
Posted by: MBean
from Montgomery, Ala.
Verified Purchase:Yes
We looked at several printers and the main thing we needed was a bypass tray to print checks on demand. The printer we have been using (an HP P1505n) is 14+ years old and is on its way out. While the product pics don't show it, there is a pull down bypass tray on this printer.
We unboxed it, connected power and a network cable, and ran the install. Voila! Could not have been easier.
Technology has come a long way since we bought the last printer and this HP 4100dn is smooth, fast, and quiet. And the auto-duplex function is really nice.
I would recommend this to a friend!
Value
5
Quality
5
Written by a customer while visiting hp.com
Posted by: hp8035x
from Washington DC
Verified Purchase:Yes
Overall it is a useful printer. However, more than once it is very slow in responding even if the print job concerns only a few single-side pages.
I would recommend this to a friend!
Value
3
Quality
4
Written by a customer while visiting hp.com
Posted by: Anonymous
Verified Purchase:Yes
We replaced a HP Laserjet 401dne when it reported paper jam that could note be fixed with the 4001dn. The new Laserjet is faster, also has double sided printing, and is straightforward in its operation. Installation was simple with connecting the power cord and the Cat 5 computer cable. The printers was rapidly recognized and the installation software quickly downloaded. Next is to see if it will also last 10 years as the HP 401dne printer did.
Written by a customer while visiting hp.com
Posted by: Ezeana
Verified Purchase:Yes
Printer is fast and is not expensive. I love it.
Written by a customer while visiting hp.com
Posted by: Mr. EDA
from Eastern Wash. state
Verified Purchase:Yes
QUIET, FAST AND EFFICIENT
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: M G F
from Des Moines, Iowa
Verified Purchase:Yes
The printer would not automatically select whether to use letter or legal paper.
No, I would not recommend this to a friend.
Written by a customer while visiting hp.com
Posted by: Dan Bush
Verified Purchase:Yes
I think it's a decent printer, but built really cheap. The extension on the tray to accept legal sized paper is SOOOO thin and cheap. Also, the HP Smart Printer keeps coming back to my list of installed printers, even after I delete it. The HP Smart Printer that keeps coming back makes itself the default printer, but won't print. I have to manually select the HP 4001 printer every time I print. And YES I've disabled the option that allows windows to manage my default printer.
No, I would not recommend this to a friend.
Value
1
Quality
1
Response from hp.comBy Keith, HP Care, January 4, 2023
Hi, Dan.
I’m sorry you’ve had software and installation difficulty with your printer. I can wholly understand why being unable to make this device your default printer would be confusing and ultimately frustrating. I want to help you resolve this issue, so I’ll suggest a resource that I hope will guide you to that end.
I can’t tell from your review why the printer has not accepted the default status. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve had software and installation difficulty with your printer. I can wholly understand why being unable to make this device your default printer would be confusing and ultimately frustrating. I want to help you resolve this issue, so I’ll suggest a resource that I hope will guide you to that end.
I can’t tell from your review why the printer has not accepted the default status. I recommend that you contact us directly at +1 800-474-6836 so we can help you assess what’s happening and find the best course of action. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com
Posted by: Jezaroo
from Ohio
Verified Purchase:Yes
Nice printer but don't buy it. Replacement toner costs more than the printer
No, I would not recommend this to a friend.
Value
2
Response from hp.comBy Keith, HP Care, February 17, 2023
Hi there.
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your dismay if you’ve looked to buy a replacement toner cartridge and the price was more than you paid for the device itself. I want to help you resolve this issue, so I’ll provide some clarifying information and a resource that I hope will reach that goal.
First, I can’t tell from your review how much you paid for the printer or the cost of the toner cartridge you found. A quick web search for this model shows it costs $319 here on the HP Store, marked down from $450. The standard size toner cartridge, the HP 148A, costs $111.19 and has an estimated yield of 2,900 pages. The higher-capacity cartridge, the HP 148X, costs $226.99 and is expected to produce 9,500 pages.
If you need further clarification or believe a problem exists with your printer, I recommend that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
I’m sorry you’ve had a difficult start with your printer. I can wholly understand your dismay if you’ve looked to buy a replacement toner cartridge and the price was more than you paid for the device itself. I want to help you resolve this issue, so I’ll provide some clarifying information and a resource that I hope will reach that goal.
First, I can’t tell from your review how much you paid for the printer or the cost of the toner cartridge you found. A quick web search for this model shows it costs $319 here on the HP Store, marked down from $450. The standard size toner cartridge, the HP 148A, costs $111.19 and has an estimated yield of 2,900 pages. The higher-capacity cartridge, the HP 148X, costs $226.99 and is expected to produce 9,500 pages.
If you need further clarification or believe a problem exists with your printer, I recommend that you contact us directly at +1 800-474-6836. To expedite the process, I recommend gathering the following information before the call:
- Model number
- Serial number
- Your location
- Case number (from any previous contact with HP support)
Keith
HP Care
hp.com/support
Written by a customer while visiting hp.com