Customer reviews from frigidaire.com
Frigidaire - 6.7 Cu. Ft. Free Standing Electric Dryer - White
Average customer rating
4.3
(1,344 Reviews)
Rating breakdown 1,344 reviews
5 Stars
847
4 Stars
287
3 Stars
98
2 Stars
55
1 Star
57
85%of customers recommend this product.
(
420 out of
495)
Customer Reviews for Frigidaire - 6.7 Cu. Ft. Free Standing Electric Dryer - White
Customer Rating
1
Dryer
on July 7, 2019
Posted by: Annienap63
from Wesley chapel Florida
Brand new dryer that doesn't not dry a few towels. Which needs to be fix.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ashton, Online Outreach Specialist, July 11, 2019
Hi, Annienap63!
We certainly understand your concern with the dryer! Thank you for your feedback. In researching your account, it appears that service has been scheduled for you and repairs are underway. We apologize for any inconvenience and are confident that our authorized technicians will be able to promptly solve the issue for you so you can continue drying!
If you have any questions or concerns, please reach out to us at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
We certainly understand your concern with the dryer! Thank you for your feedback. In researching your account, it appears that service has been scheduled for you and repairs are underway. We apologize for any inconvenience and are confident that our authorized technicians will be able to promptly solve the issue for you so you can continue drying!
If you have any questions or concerns, please reach out to us at 800-374-4432 Monday through Friday, 8:30am to 8:00pm EST at your convenience.
Best,
Ashton
Written by a customer while visiting frigidaire.com
Customer Rating
1
Just used new dryer for first time no heat
on August 9, 2019
Posted by: Gigi35
I received these appliances with my brand new home that was just built and I went to use the drier for the first time and it won’t heat. After looking at these reviews I’m super disappointed that I have to call to get this repaired already. When you buy something brand new you expect it to work properly. Apparently it looks like this is a common issue with this dryer.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 13, 2019
Hello, Gigi35.
We understand your concerns regarding your dryer. We would love to see how we could assist. Please check your exhaust vent to ensure it is not clogged. Please verify air dry is not selected. Once these items have been checked and you still need assistance, please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
We understand your concerns regarding your dryer. We would love to see how we could assist. Please check your exhaust vent to ensure it is not clogged. Please verify air dry is not selected. Once these items have been checked and you still need assistance, please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad buy!
on August 24, 2019
Posted by: Sindy315
I bought this washer/dryer set a little over 6 months ago and the heating element has already went out on the dryer.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, August 28, 2019
Hi, Sindy315.
Thank you for your feedback. We understand your concerns regarding the dryer element. We are happy to know we have an authorized service provider scheduled to store your dryer. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for your feedback. We understand your concerns regarding the dryer element. We are happy to know we have an authorized service provider scheduled to store your dryer. Please feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
Doesn’t dry well.
on October 7, 2019
Posted by: Townhone Owner
[This review was collected as part of a promotion.] Came with my new Townhone.
Doesn’t dry clothes completely. I do small loads and have to run it 2-3 times to get them dry
Doesn’t dry clothes completely. I do small loads and have to run it 2-3 times to get them dry
Response from frigidaire.comBy Derrick, Online Outreach Specialist, October 9, 2019
Hello, Townhone Owner.
Congratulations, on your new home!
We appreciate your review and rating.
I’m disappointed to learn you’re not getting the best drying performance for your laundry center.
In addition to trying the “timed cycle”, I recommend checking the following to ensure you get the best drying experience. Also, this short video https://youtu.be/p6tIdI71-b4 may provide some tips on improving your dryer’s performance.
Your exhaust duct must be at least 4 inches in diameter and made of rigid or semi-rigid metal.
When your exhaust duct is in place, the duct must have no more than four 90° bends and must not exceed length listed in INSTALLATION INSTRUCTIONS. (see link below)
Drying time will be 20% longer than drying on a 240-volt circuit.
If the above suggestions prove ineffective, please give us a call. Our Customer Care Team can be reached at 888 203 1389, and available Monday through Friday from 8:30 am-8 pm EST.
Regards-Derrick
http://manuals.frigidaire.com/prodinfo_pdf/Webster/A11270801.pdf
Congratulations, on your new home!
We appreciate your review and rating.
I’m disappointed to learn you’re not getting the best drying performance for your laundry center.
In addition to trying the “timed cycle”, I recommend checking the following to ensure you get the best drying experience. Also, this short video https://youtu.be/p6tIdI71-b4 may provide some tips on improving your dryer’s performance.
Your exhaust duct must be at least 4 inches in diameter and made of rigid or semi-rigid metal.
When your exhaust duct is in place, the duct must have no more than four 90° bends and must not exceed length listed in INSTALLATION INSTRUCTIONS. (see link below)
Drying time will be 20% longer than drying on a 240-volt circuit.
If the above suggestions prove ineffective, please give us a call. Our Customer Care Team can be reached at 888 203 1389, and available Monday through Friday from 8:30 am-8 pm EST.
Regards-Derrick
http://manuals.frigidaire.com/prodinfo_pdf/Webster/A11270801.pdf
Written by a customer while visiting frigidaire.com
Customer Rating
1
Basic dryer
on October 15, 2019
Posted by: Lindsay511
[This review was collected as part of a promotion.] Dryer came with house. Does the BARE MINIMUM! Have to run dry cycles 2 x to get anything to dry. Honestly can’t wait to get a new one
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, October 16, 2019
Hello, Lindsay511.
Thank you for sharing your feedback. We apologize your dryer is not performing to the standards as it should. Did you know we have some very helpful video helping to troubleshoot minor concerns. Please check this video https://youtu.be/DjSA-7oGSbc out regarding your dryer. Feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Thank you for sharing your feedback. We apologize your dryer is not performing to the standards as it should. Did you know we have some very helpful video helping to troubleshoot minor concerns. Please check this video https://youtu.be/DjSA-7oGSbc out regarding your dryer. Feel free to reach out to us should you need assistance at 1-800-374-4432 Mon-Fri, 8:30 am-8 pm EST.
Kindly,
R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
Nice looking machine
on October 22, 2019
Posted by: NewHomeOwner2019
[This review was collected as part of a promotion.] Dryer is nice but takes way too long to dry our clothes. Have to run it about 3 cycles on normal. It is not being so energy efficient right now. Dreading to see our light bill next month.
Response from frigidaire.comBy Briana, Online Outreach Specialist, October 23, 2019
Hello, NewHomeOwner2019! Thank you for your feedback! We sincerely apologize for your experience. In regards to your dryer not drying, it important to check for the following conditions: make sure that your appliance is connected to a 240 volt circuit, anything less will increase your drying time. Cycles like, "Air Fluff" or "Air Dry" does not have heat. If you are using this cycle, please change the cycle to heat setting to normal. Larger loads take longer to dry. Try adjusting your settings to fit your laundry load size. Make sure to leave room for the items in the dryer to tumble freely so you can avoid damp areas on your clothing. It’s recommended to fill the drum 1/3 to ½ full. This also helps reduce wrinkling. Make sure that your lint filter is clean, if the lint filter is clogged it can cause the unit to not heat properly. Hopefully, this helps. Should you need further assistance, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
take for ever to dry
on October 31, 2019
Posted by: gogis
I do not like this dryer take for at list 2 hrs to dry 4 towels I am looking for a new one maybe some one know why
Response from frigidaire.comBy Briana, Online Outreach Specialist, November 4, 2019
Hello, Gogis! Thank you for your feedback! We sincerely apologize for your experience. Cycles like, "Air Fluff" or "Air Dry" does not have heat. If you are using this cycle, please change the cycle to heat setting to normal. Larger loads take longer to dry. Try adjusting your settings to fit your laundry load size. Make sure to leave room for the items in the dryer to tumble freely so you can avoid damp areas on your clothing. It’s recommended to fill the drum 1/3 to ½ full. This also helps reduce wrinkling. Make sure that your lint filter is clean, if the lint filter is clogged it can cause the unit to not heat properly. Hopefully, this helps. If you have any additional questions, comments or concerns, please contact us directly at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
LEMON
on October 31, 2019
Posted by: Micro cooking
[This review was collected as part of a promotion.] This dryer was put in my new home by the builder. I have only used it for about 10 days and have to call for service. The control panel is not working.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, November 1, 2019
Hello, Lois814.
Congrats, on your new home!
We appreciate you taking a moment to make us aware of your recent experience.
I am disappointed to learn about the matter with your dryer. I can understand your concern when your appliance does not function as designed.
I’m confident our representatives and the authorized service provider will be able to pinpoint the issue.
Please keep us updated on your service call.
Regards-
Derrick
Congrats, on your new home!
We appreciate you taking a moment to make us aware of your recent experience.
I am disappointed to learn about the matter with your dryer. I can understand your concern when your appliance does not function as designed.
I’m confident our representatives and the authorized service provider will be able to pinpoint the issue.
Please keep us updated on your service call.
Regards-
Derrick
Written by a customer while visiting frigidaire.com