Customer reviews from frigidaire.com
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
4.3
(2,182 Reviews)
Rating breakdown 2,182 reviews
5 Stars
1,340
4 Stars
469
3 Stars
128
2 Stars
75
1 Star
170
85%of customers recommend this product.
(
626 out of
738)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
1
Not Worth Bringing Home
on July 29, 2020
Posted by: Really Unhappy Customer
[This review was collected as part of a promotion.] Wont fill with water correctly. No way to manually set water level. Balls clothes up before it ever starts. Sorry I ever brought it home.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, August 15, 2020
Hello, Really Unhappy Customer!
I’m disappointed to learn you are not satisfied with the washer. The washer is high-efficiency and designed to use less water and energy. The washer relies on sensory technology to determine the proper water level for each load. I'll be happy to document your feedback for our design and engineering teams, in hopes we can better serve your needs in the future! If you should need any assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
I’m disappointed to learn you are not satisfied with the washer. The washer is high-efficiency and designed to use less water and energy. The washer relies on sensory technology to determine the proper water level for each load. I'll be happy to document your feedback for our design and engineering teams, in hopes we can better serve your needs in the future! If you should need any assistance, the best way to reach us is via chat at Frigidaire.com. You can also contact us via phone at 800-374-4432. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Still Not Worth Bringing Home
on August 15, 2020
Posted by: Anonymous
I am still waiting for Frigidare to buy this piece of junk back. Cant get enough water in tub to wash clothes. Wish I had my Kenmore back! Will you guys please buy this thing back from me? I'll delivery it to you and it's only 30 days old.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , September 3, 2020
Hello, Ripped Off!
Sorry to hear you are not satisfied with the washer. We would love to learn more about your experience so we can properly assist. When you have a moment, please join us on a live chat on Frigidaire.com or call us 800-374-4432 Monday through Friday, 8:30 am – 8:00 pm EST.
Bianca
Sorry to hear you are not satisfied with the washer. We would love to learn more about your experience so we can properly assist. When you have a moment, please join us on a live chat on Frigidaire.com or call us 800-374-4432 Monday through Friday, 8:30 am – 8:00 pm EST.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Do not like
on November 30, 2020
Posted by: bBar
I hate this machine. It does not have a load sensor, clothes are not covered with water and do not come clean. Unless you put on max load which is a lot of water, Also needs to be cleaned a lot or will leave dirty streaks on clothes. It is very loud. I am ready to buy a new machine. Have had it almost a year.
Response from frigidaire.comBy Corletta , Outreach Social Specialist , December 1, 2020
Hi Bbar! Thanks for taking the time to reach out. We always want to know when one of our owners needs help. High efficiency units require very little water. The unit is designed to achieve excellent washer performance with low water levels. However, the water level is also determined by the soil level selected. You can also check out our Frigidaire YouTube channel for helpful How-to videos - https://www.youtube.com/user/Frigidaire. If you need immediate assistance, live chat with us here at frigidaire.com or call us at 800-374-4432 M-F, 8:30am- 8:00 pm EST. ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
3
Water level
on January 6, 2021
Posted by: Ohio561
[This review was collected as part of a promotion.] Doesn’t like the way the water level is and went u start the washer to wash it takes a second before the water start pouring into the washer.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Broke in less than 3 years
on January 15, 2021
Posted by: AlanBee
[This review was collected as part of a promotion.] The washing machine started out working great. In less than 3 years the tub stopped spinning. It was only used by 1 person, not a large family. It did not get used all the time. Disappointed with the washing machine. Model # FFTW4120SW. Frigidaire maxfill washing machine.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, February 14, 2021
We deeply apologize for the trouble you have had with your washing machine AlanBee. This is certainly not the norm, and not what you should have expected. If you have not already, please connect with us so we can explore what options may be available to you.
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Our customer service team may be reached via Live Chat at Frigidaire.com or you may call 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST).
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Pain in T A
on February 7, 2021
Posted by: It sucks a lot
It falts out and wont finish a load. Drain a nd spin setting goes to rinse. Dont buy this! Youll hate life and waste oceans of water for one load
Response from frigidaire.comBy Derrick , Online Outreach Specialist, February 16, 2021
Oh, no! This is not the norm and shouldn’t be happening. Based on the details you provided, it does appear your control may need some attention. We recommend a service provider is scheduled. We’ve reached out via email to gather some additional details. If you have any immediate questions, you can chat with us online. We look forward to working with you! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Flooded kitchen after 2 months
on February 18, 2021
Posted by: Cscraft0227
This model came with our house. We moved into the new home in November. February 15th the water shut off sensor failed and the water never cut off. The water flooded the laundry room and then went down into the kitchen. Ruined the ceiling and several lights in our brand new home. Unacceptable. Luckily since it was new construction it is covered, but how does a brand new washer fail that quickly?
Response from frigidaire.comBy Derrick, Online Outreach Specialist, February 25, 2021
Oh, no! Crafty0380. We’re sorry to learn you’re having this experience. We can understand your concern. We see that your builders were able to connect with our Customer Care Team and we’re working with them to get this matter taking care of. Please don’t hesitate to reach out to us via chat should you need anything. Thanks again for being part of the Frigidaire Family! -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not well made
on March 29, 2021
Posted by: isa 21
I bought it 6 months ago and it will not spin. All diagnostics say there is nothing wrong with it. E4 appears and have to research the manual to try to figure it out.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, April 6, 2021
Hello, isa 21. We’re sorry to hear this matter hasn’t been resolved. We’d like to learn more about your service experience. We have reached out via email to gather some additional details. We appreciate the opportunity to make this right. -Derrick
Written by a customer while visiting frigidaire.com