Customer reviews from frigidaire.com
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
4.3
(2,182 Reviews)
Rating breakdown 2,182 reviews
5 Stars
1,340
4 Stars
469
3 Stars
128
2 Stars
75
1 Star
170
85%of customers recommend this product.
(
626 out of
738)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
1
Do not buy this washer!!! Frigidaire should be ashamed.
on June 20, 2022
Posted by: Virginia Gal
I’m disappointed that Frigidaire is lawfully allowed to sell these machines. They do not get your clothes clean!! I have read the instruction manual backwards and forwards several times to get tips for a better experience to no avail. How does a consumer expect to get clean clothes from a machine that uses little to no water, a small amount of detergent, and no agitation? Clothes will go through a complete cycle and some items will still be dry. The idea of the “he” washer is to use low water and the clothes will rub against each other to get clean. This is a bunch of crap!! The clothes don’t even turn over in the water and some items never even get emerged in the water. The clothes will stay in the same spot the entire cycle. If you use the “deep fill” option, then you’re wasting water and the clothes just float in the water like a lazy river with no movement. You can choose “deep fill” to add a little more water to cover the clothes, but if you turn off “deep fill” before the machine has filled with water, you have to be there to catch the rinse cycle because it will not use enough water. If the rinse cycle has low water, then you’re forced to drag a bucket of water to add to the load. I’ve been dragging water for a year!!! I’ve recently hurt my back and now have to use “deep fill” for every load to ensure the clothes become full emerged. Now I have too much water, with little detergent and the clothes don’t get clean because there is no rubbing action although I have what appears to be an agitator. The only clothes that may get agitated are the ones on the bottom of the machine. My water bill has significantly increased because I must use “deep fill”. Any clothes with bodily fluids come out still dirty (i.e., handkerchiefs used for runny noses, potty training briefs). This is the first time in 30 years that I’ve had to use stain remover. I’m sitting here in literal tears because I saved my hard earned money to purchase the machine and it’s useless! Frigidaire should be ashamed of their selves. I can’t afford to buy another machine.
Response from frigidaire.comBy Online Outreach Specialist, June 21, 2022
Hi, Virginia Gal! Thank you for taking the time to provide us with your feedback. We are disheartened to learn that you have not had the effortless experience we strive to give our customers. We would like to see how we can turn things around for you. Please be on the lookout for an email from us. We look forward to hearing from you soon. -Chris
Written by a customer while visiting frigidaire.com
Customer Rating
3
Good features
on January 27, 2018
Posted by: JimmyBB
from Arnold, MO, United States
I have had the chance to really use the washer for over a month. I like the features it has. There are just a few things that I do not like. Water is always left in the fabric softener compartment after every wash. Had a repair man come out and look at it and he told me that I needed to either empty after every wash or take a towel and sock it up. What the heck???? Also, washer is VERY LOUD during spin cycle!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, January 29, 2018
JimmyBB, thank you for sharing your top loading washer review. The way fabric softener dispensers work, is that they are actually a siphon. One possible reason you might have water remaining, could be that the siphon is plugged up. The softener still goes down into the washing machine, it's just that the dispenser never drains the water. The drain hose may be pushed too far down into the drain pipe creating a syphoning issue. Please see page 17 in your Owner’s Manual for information on sounds. If none of the trouble shooting suggestions apply to the sound you are hearing, please do not hesitate to reconnect with us directly for assistance by calling Mon-Fri, 8a-8p or Saturday 9a-6p EST @ 800-944-9044. We are here for you. Your friendly Frigidaire lady, Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Cheap Junk
on March 12, 2018
Posted by: Electrical Engineer PhD
from Naples, FL
The builder supplied the appliances in our new home, and unfortunately chose Frigidaire. These appliances are the worst I've ever encountered. They are cheaply made and don't work properly. We've had problems with every one of them - Oven, Microwave, Dishwasher, Refrigerator, Washer, and Dryer. I will not recommend that anyone buy your brand.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , March 14, 2018
Hi Electrical Engineer PhD!
We certainly apologize for any experience you may have encountered with your products. We strive to provide quality products and your feedback will certainly help us.
So that we are able to gain a better understanding of any issues that you are experiencing, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly–CiCi
We certainly apologize for any experience you may have encountered with your products. We strive to provide quality products and your feedback will certainly help us.
So that we are able to gain a better understanding of any issues that you are experiencing, please contact us at 1-888-203-1389 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Kindly–CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible Brand
on June 7, 2019
Posted by: Christina R
from KC, MO
I brought this washer 8 months ago and the motor went out. I have been waiting 2 months for a repair!! I haven't even been offered a new washer. This is horrible. I will never buy a Frigidare product again. I will make sure to tell friends and family about this brand!
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, June 14, 2019
Hello, Christina R.
Thank you for dropping in with your review and rating.
Your feedback is vital to us as we constantly strive to be the best home appliance company in North America.
I feel awful to learn your washer has not performed as expected, and the time frame it has taken to resolve the matter.
It does appear our representatives are diligently working on resolving this matter for you as quickly as possible.
We appreciate your patience with us and will be happy to use your experience for future reference.
Should you have any additional questions, feel free to give us a call. Our Customer Care Department can be reached by dialing 800-374-4432 and available Monday through Friday from 8:30 am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Regards-Derrick
Thank you for dropping in with your review and rating.
Your feedback is vital to us as we constantly strive to be the best home appliance company in North America.
I feel awful to learn your washer has not performed as expected, and the time frame it has taken to resolve the matter.
It does appear our representatives are diligently working on resolving this matter for you as quickly as possible.
We appreciate your patience with us and will be happy to use your experience for future reference.
Should you have any additional questions, feel free to give us a call. Our Customer Care Department can be reached by dialing 800-374-4432 and available Monday through Friday from 8:30 am-8pm EST. Or, you may send an email to socialcare@frigidaire.com.
Regards-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
2
Annoying
on June 19, 2022
Posted by: BobDobbs
[This review was collected as part of a promotion.] Two things really bother me about this washer. It can't just fill. It will repeatedly jar and pressure test your entire plumbing system by abruptly cutting off hot or cold. Like BLAM BLAM BLAM BLAM. The other issue is the mandatory initial back and forth spinning that immediately unbalances the load. Which means that every time you load it you have to hit pause right as it starts with water to redistribute the load. Just dumb.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , June 20, 2022
Bob, we're sorry to hear you’re not fully satisfied with your top-load washer, and thank you for sharing your feedback with us.
Please know it's vital for us to hear if our products are meeting our consumer's expectations, and we will be happy to use your feedback in hopes that we can better serve your needs in the future.
Should you ever need any assistance or having any additional concerns, please connect with us via Live Chat, and our specialists will be happy to assist.
Kindly,
Ciara
Please know it's vital for us to hear if our products are meeting our consumer's expectations, and we will be happy to use your feedback in hopes that we can better serve your needs in the future.
Should you ever need any assistance or having any additional concerns, please connect with us via Live Chat, and our specialists will be happy to assist.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
2
Not happy
on January 9, 2018
Posted by: Caron8
from Florida, United States
First let me say I love Frigidaire products and the company as a whole. What happened to this particular washing machine? I'm dumbfounded.
Normal cycle is not enough water to cover a normal load (I'm 47 Years old I know what normal is) there is no water level sensor which is CRAZY so next wash I chose Max Fill, which is a total waste of water for a normal load. Bulky option is ninety minutes long. The agitator seems to just "swish" the clothes around with lackadaisical motion, which is probably why it cannot "grab" the clothes down to water level? There seems to be a lot of options to choose from but don't let that fool you in to believing this machine can do it all...it simply can't...
Normal cycle is not enough water to cover a normal load (I'm 47 Years old I know what normal is) there is no water level sensor which is CRAZY so next wash I chose Max Fill, which is a total waste of water for a normal load. Bulky option is ninety minutes long. The agitator seems to just "swish" the clothes around with lackadaisical motion, which is probably why it cannot "grab" the clothes down to water level? There seems to be a lot of options to choose from but don't let that fool you in to believing this machine can do it all...it simply can't...
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , January 16, 2018
Hi Caron8!
I understand your concern with not seeing as much water in your washer. Being that your washer is energy efficient, it may not use as much water as previous models. However, the correct water level is used on each cycle option. I hope this helps!
Should you have any questions, feel free to contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Respectfully-CiCi
I understand your concern with not seeing as much water in your washer. Being that your washer is energy efficient, it may not use as much water as previous models. However, the correct water level is used on each cycle option. I hope this helps!
Should you have any questions, feel free to contact us at 1-877-435-3287 Monday-Friday 8am-8pm EST and Saturday 9am-6pm EST at your convenience.
Respectfully-CiCi
Written by a customer while visiting frigidaire.com
Customer Rating
3
It's ok
on November 5, 2020
Posted by: Pwood86
[This review was collected as part of a promotion.] It's a little loud and I don't like it spinning the clothes before the water is in there. I know it is just sensing the load size, but it sometimes balls them all up on one side of the tub.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Worst machine ever!
on November 20, 2021
Posted by: HDRider06
This machine was included in the purchase price of my brand new home. I have had absolutely NOTHING but problems with this machine. I’ve had repair men out to fix it numerous times, they just tell me or my mom (cuz she’s available while I’m at work) that there’s nothing wrong but yet as soon as they leave the same issue continues. Where to start, the fabric softener dispenser wouldn’t drain all the way, supposedly that was resolved but then the next thing that happened was my home was dang near flooded from the washer because a “hose came lose” that connected the fabric softener dispenser so during the rinse cycle the water was going all over my floors. That was “supposedly” fixed as well. Oh then the next thing was the E4 (I’m not certain as I feel like I’ve seen them all at this point) error saying the lid isn’t closed when it clearly was….but I digress. Mind you all of this was within 6-8 months of extremely light use as it is just me in my home. Well let’s fast forward to today, same issue still occurs, if you press the fabric softener button my whole house will be covered in water but if you don’t then it seems to operate “normally.” Normal though is a word I wouldn’t use for this machine. It agitates before it even starts adding water to “put the laundry to the lowest level possible to conserve water”…….Baloney! That is the DUMBEST idea ever because it bunches everything to one side, makes things uneven which throws errors, etc. Let’s not even talk about the wash time….quick wash??…..that’s a joke in itself…..it takes 40+ mins….where is the quick at? I have used NUMEROUS different brands and styles of machines in my 33 years of life and NONE of them have ever frustrated me like this one. Please do yourself the biggest favor and DO NOT purchase this machine!
Response from frigidaire.comBy Chris Smith, Online Outreach Specialist, November 22, 2021
Thank you for sharing your feedback, Valued Customer. We’re sorry the washer has not met your needs. We’re going to look further into this issue for you. Please be on the lookout for an email from us. -Chris
Written by a customer while visiting frigidaire.com