Customer reviews from frigidaire.com
Frigidaire - High Efficiency Top Load Washer - White
Average customer rating
4.3
(2,182 Reviews)
Rating breakdown 2,182 reviews
5 Stars
1,340
4 Stars
469
3 Stars
128
2 Stars
75
1 Star
170
85%of customers recommend this product.
(
626 out of
738)
Customer Reviews for Frigidaire - High Efficiency Top Load Washer - White
Customer Rating
1
Broke on 3rd load.
on August 7, 2018
Posted by: McGuigan3570
from Jacksonville, FL
[This review was collected as part of a promotion.] I just got this washer with my new house and it broke on the 3rd load. It started leaking water all over my laundry room floor. Tech found tub was leaking, still waiting on a part. Machine is going on 2 weeks broken.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Online Outreach Specialist, August 17, 2018
I hate to hear about your washer experience, McGuigan3570. I understand that service was out to service your washer. Has this issue been resolved? If not, please contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm and Saturday from 9am to 6pm EST to assist you further. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Terrible fabric softener holder
on February 17, 2019
Posted by: Easy E
from Florida
I got mines on December 12 and already had to call the service repair company out 2 times to get the drain for the fabric softener carpartment cleared because it clogs up
No, I would not recommend this to a friend.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , February 21, 2019
Hi, Easy E! We certainly apologize for any matters you have experienced with your washer and thank you for bringing it to our attention. We place a great deal of emphasis on quality control and there are occasions when even the best products may malfunction.
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you ever need any immediate assistance, please reach out to consumer care at 1-888-203-1389 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Please know our design and engineer teams are constantly monitoring our brand pages for feedback and experiences, such as yours, for future reference.
Should you ever need any immediate assistance, please reach out to consumer care at 1-888-203-1389 Monday-Friday 8:30am-8pm EST at your convenience.
Kindly,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Horrible Smell due to Terrible Design
on May 28, 2019
Posted by: LinzeeLee
from Florence, AZ
This washing machine came brand new with our new build home. It worked out for a few months,we only used natural fabric soap and vinegar and it worked well. Then after a few months the Fabric Softener container started backing up with water. Customer service told me "This is normal". So I dealt with it. Then after 6 months after moving in our clothes start smelling like mildew. I leave my lid open when not running, I remove my laundry promptly and I run the cleaning cycle at least once a month and again if I happen to run a really dirty load. I have tried all their cleaning recommendations. I have run loads of cleaning packets, baking soda, vinegar, bleach, you name it, I've tried it. And still the washer stinks. Service came out today and said there is nothing wrong with it, the water needs to sit in the bottom so the pump doesn't dry out. Yet that means there is stagnant water sitting in there for as long as it takes to do the next load of laundry and there is NO way to drain it so if we are out of town for 2 weeks, we have 2 week old water sitting around. The washing machine itself, does not smell. Our water does not smell. Yet every single load of clothes smells bad. We even tried switching to stronger detergent, Lysol Sanitizing booster, Oxi Clean, Scent boosters, and NOTHING even begins to even cover the smell let alone fix the issue. Our dirty laundry smells better before it is washed than after it comes out of this machine. I had a 1 year old washer of a different brand at our old place and wishing we moved it instead of being stuck with this terrible "un-washing machine". Atter 9 months of owning this machine, Do not waste your money on this machine. It might be cheaper than other options from other brands but you get what you pay for. The repair man told me "Frigidaire makes their products to start breaking in 1-5 years so it probably won't last that much longer anyway"
No, I would not recommend this to a friend.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, June 8, 2019
ello, LinzeeLee.
Thanks for taking a moment to share your experience and valuable feedback.
I am bummed out to learn about the cleaning performance of your washer.
Are you using a low-sudsing, high-efficiency detergent along with the additional products you mentioned to get the best cleaning performance?
We recommend looking for detergents with the “he” symbol.
I am glad our authorized service provider was able to visit your home and help address your concerns with your washer. In reviewing the notes from your tech, it does appear during his visit, there was no smell to your clothing or washer to obtain a proper diagnosis.
Should you feel you need a revisit from our tech, please call us directly. Our Customer Care Team can be reached at 800-374-4432 and available Monday through Friday from 8:30 am-8pm EST. Or, send us an email to socialcare@frigidaire.com.
Regards-
Derrick
Thanks for taking a moment to share your experience and valuable feedback.
I am bummed out to learn about the cleaning performance of your washer.
Are you using a low-sudsing, high-efficiency detergent along with the additional products you mentioned to get the best cleaning performance?
We recommend looking for detergents with the “he” symbol.
I am glad our authorized service provider was able to visit your home and help address your concerns with your washer. In reviewing the notes from your tech, it does appear during his visit, there was no smell to your clothing or washer to obtain a proper diagnosis.
Should you feel you need a revisit from our tech, please call us directly. Our Customer Care Team can be reached at 800-374-4432 and available Monday through Friday from 8:30 am-8pm EST. Or, send us an email to socialcare@frigidaire.com.
Regards-
Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
5
Lots of choices to match the type of load.
on October 7, 2019
Posted by: JRYD
[This review was collected as part of a promotion.] Love the way it rinses thouroly. I'm using less soap. Happy I went back to a top loader. Zero musty smell to deal with.
Written by a customer while visiting frigidaire.com
Customer Rating
1
Never works
on February 24, 2020
Posted by: LundiH
I received this with a brand new house a month ago and have not been able to use the machine at all, it does not complete a full wash cycle the machine cuts off completely
Written by a customer while visiting frigidaire.com
Customer Rating
1
HORRIBLE
on March 1, 2020
Posted by: jminimi
If I could give it 0 stars I would! This was in our home when we purchased and didn't have a choice of appliances. Had I known what a POC this was, I would have had the builder remove them and purchased my own. This washer NEVER fills the tub to cover all of the clothing, therefore I feel my clothes do not get clean. After reading reviews on the "max fill", I'm afraid to use it because of flooding issues. The dryer NEVER dries the clothes on the first cycle....I ALWAYS have to run the dryer twice to get my clothes dry. What a waste of energy (mine and electricity). I WILL NEVER PURCHASE ANOTHER FRIDGIDARE PRODUCT. Please save yourself a lot of headaches and stay away from this brand. GO LG!!!!
Response from frigidaire.comBy Online Outreach Specialist, March 3, 2020
Hey, jminimi! Thank you for taking the time to share your experience with us. We're sorry to hear that the washer and dryer is not operating to your expectations.
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Please take a moment to chat with us or contact us directly at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST. We would like to review your account and see what assistance might be available. Thank you, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ridiculous!
on March 3, 2020
Posted by: Waned
I bought this 3 days ago.
Been since yesterday, 7pm trying to wash a Mario Bros twin blanket and it's sheets. It's a small load. I placed it on bulky settings.
Been since yesterday, 7pm trying to wash a Mario Bros twin blanket and it's sheets. It's a small load. I placed it on bulky settings.
It starts, then it stops, says it's unbalanced, I fix it, and instead of staying on the last cycle it freaking starts to rinse again.....
Again and again and again....
I placed the load around 7 p.m. and went to check if it was finished at 9 p.m. but it had stop saying it was unbalanced.
I fixed the load. Went to sleep.
This morning it had stopped again.
I Fixed it and went to work.
This morning it had stopped again.
I Fixed it and went to work.
When I arrived from work he was the same thing again.
I tried manually putting into drain and spin. Started draining then suddenly is filling with water now and it's on rinse...
This is so frustrating and I want to cry.
Response from frigidaire.comBy Derrick , Online Outreach Specialist, March 5, 2020
Hello, Waned.
Thank you for your review and rating.
I’m sorry to learn about the hiccups you’ve encountered with your washer.
Here are some details to keep in mind when using your appliance.
Top-loading washers are more sensor-based than front-loading models, therefore it’s tough to give an exact cycle time as the washer will determine the time based on the size of your load and the cycle you choose.
A single, bulky item, such as a comforter or blanket may cause an unbalanced load. Adding more items can help distribute the load.
Is your washer properly leveled? An unleveled floor or unit may cause your washer to produce unbalance loads. I recommend reviewing your model’s installation instructions.
Should you need us or have any other questions about your laundry center, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Thank you for your review and rating.
I’m sorry to learn about the hiccups you’ve encountered with your washer.
Here are some details to keep in mind when using your appliance.
Top-loading washers are more sensor-based than front-loading models, therefore it’s tough to give an exact cycle time as the washer will determine the time based on the size of your load and the cycle you choose.
A single, bulky item, such as a comforter or blanket may cause an unbalanced load. Adding more items can help distribute the load.
Is your washer properly leveled? An unleveled floor or unit may cause your washer to produce unbalance loads. I recommend reviewing your model’s installation instructions.
Should you need us or have any other questions about your laundry center, feel free to chat with us at frigidaire.com or call us by dialing 800-374-4432. Our Customer Care Team is available Monday through Friday from 8:30 am-8pm EST.
-Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
1-841-258-
on March 14, 2020
Posted by: hunolt123
[This review was collected as part of a promotion.] i bought this a month ago and would never buy another i never seen one agitate before it fills water. wads the clothes in a ball and takes forever to wash
Response from frigidaire.comBy Online Outreach Specialist, March 16, 2020
Thank you for taking the time to share your valuable feedback, hunolt123!
Based on your review, it appears that the washer is operating as designed. When the agitator starts to rotate on your high efficiency washer, the unit is sensing the level of soiled items added so that the correct amount of water can be added. We recommend reviewing your Owner's Manual for cycle times and options. The manual can be located by visiting ftp://ftp.electrolux-na.com/ProdInfo_PDF/Webster/A07504301Aen.pdf
Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any questions.
Based on your review, it appears that the washer is operating as designed. When the agitator starts to rotate on your high efficiency washer, the unit is sensing the level of soiled items added so that the correct amount of water can be added. We recommend reviewing your Owner's Manual for cycle times and options. The manual can be located by visiting ftp://ftp.electrolux-na.com/ProdInfo_PDF/Webster/A07504301Aen.pdf
Please feel free to reconnect with us directly via chat or call us at 1-800-374-4432; Monday through Friday from 8:30am to 8pm EST should you have any questions.
Written by a customer while visiting frigidaire.com